Transglobal ExpressReviews 72

My partner and I recently relocated to Australia and we shipped his tools from the UK using this company as he is a mechanic and got a job in a car dealership here in Sydney.

We have never experienced such shocking customer service in our entire lives. Our shipment wasn't collected on the day of collection because we were told that nobody was at home. This is complete rubbish as we took a day off work to make sure someone was home and nobody turned up.

After arriving in Sydney, a good two weeks had passed after the expected delivery date and there was no communication between us and Transglobal so we decided to chase them up using our UK phone (which cost us a hell of a lot of money). We were told that the paperwork that was originally placed on our shipment had "fallen off" and this caused a delay of an entire month.

Here's the most shocking part - because this paperwork was missing due to their carelessness, we were billed with $1,000 in duties and taxes which we had no choice but to pay in order to receive my partner's tools that he needs for work purposes.

The communication was the worst we have ever experienced please do not waste your time or money on them.

I had a parcel collected in the uk on 3 June and sent to Europe I booked the economy service and paid (£53)online to Transglobal Express.
The DHL collector didn't mention the need to download a label but produced his own label, selecting (without asking) the fastest (most expensive) service. I now have an extra of £81 which is either the extra amount or a charge for DHL on top of the original £53.
The parcel - which wasn't urgent at all - in fact took 17 days to arrive, far longer than even the economy' service - I believe due to the lack of information entered on the new label (perhaps in his hurry to get away with the scam)
I would advise you NOT to trust Transglobal Express... I will be fighting their charge and will publish the outcome here. If you have also been scammed please add a review here to warn others.

I know it's a small amount but I believe I am being scammed by someone in their system and don't want to let them get away with it so easily as just to send me a threatening letter and email demanding the extra charge by 25 July.
It seems I'm not alone in thinking that this company is a scam... has anyone tried to sue them? Would anyone be interested in forming an action group to do so? They deserve to be exposed before others suffer.

NEVER USE THIS COMPANY! We have used their services for few times already. However our recent shipment(worth 2457. 4 pounds) was lost(stolen) in their warehouse. The pick up tracking has shown successful delivery. However after few days we still haven't received the parcels. So we contacted them and asked about the shipping status. Then they told us that they couldn't locate the parcels. They asked for a lot of information about the shipment. Then they spent one week for investigation without any results. They asked us to claim for the loss. And the end result was refund of 50 pound. That's it. It's ridiculous. According to their investigation results, the shipment was lost in their warehouse. Someone (maybe the staff) in their warehouse may have stolen our shipment. And they didn't care about it. The only offer was 50 pounds. If you want to use their services keep in mind that your shipment has got a risk of being stolen in their warehouse!

This Disgraceful company just want to hold my friend's retired parents to ransom for £100. They tried to charge £100 via TNT for the delivery of their own possession that was of next to no value. Now they want £70 because the recipient refused to pay for the scam delivery as it has been with TNT for too long and they want an extra £20 to skip the item or they are just going to debit it from a retired person's account.

DO NOT get caught up in their scam charges once the parcel has been collected.

RE: TNT Shipment Alert / TP-******* Urgent

Hidden charges, very poor service, scammy business, be careful. We have been using their services to ship many parcels to USA (10-20 monthly) for number of months, now after 8 months since shippment they come back to us with some warehouse charges that were charged by UPS due to some tiny information lacking on commercial invoice. All contact information were provided ( 2 x phone numbers, 2 x emails) no one UPS or Transglobal made any effort to contact us. It was us who contacted them when we have noticed that it takes too long for shipment being delivered and we have provided information ASAP. Now it is not possible for us to raise dispute to Transglobal as they are only re-invoicing and UPS would not talk to us as charges are for Transglobal. Massive failure and lack of trust. I would not recommend for company shipments

Do not use this company. Tried to send a parcel to Bali, there were insanely huge charges to get it out of customs on the other end-£1000+ so we are still trying to it returned to sender. This has been going on for a month & costing money at customs every day. We've done everything they have asked but its still not sorted, either they or DHL are lying. Humongous amount of stress involved & they simply do not care. They don't seem to actually be able to do anything either.

Shambolic and wretched experience. Do NOT use these guys. Their promises are as poor as their service. I entrusted them with urgent legal documents for delivery to the USA via DPD and DHL which are their recommended service providers. I was given a delivery date only to find out that FIVE DAYS LATER the package hadn't even left the UK! In fact it had traveled precisely 125 miserable miles. Transglobal did their best to deny I'd been given a date and deflected all the blame to DPD, but still had not provided a single message about the delays, no warnings, no action, no compensation NOTHING. Choose another company.

Steer clear, ONE STAR IS TOO MANY this company is totally dishonest, Sent a parcel with them, which I also insured, they would not pay out when the parcel was delivered broken, they dragged the claim out for over 4 weeks, and then when the parcel was returned to me through PayPal/ ebay returns (as not as described as it was broken) they said that they do not pay out on parcels once they leave the original destination, absolutely disgusting service, steer clear
Update, I see they have replied, but this still doesnt solve the problem, I insured the parcel, you took my money, and delivered it broken, absolutely disgusting service, not only have I lost the goods but I paid for insurance I NEVER RECIEVED, delivery that was well below sub standard, and then I had to pay return postage,
DO NOT USE THIS COMPANY

Absolute disgrace! Been waiting in all day for my parcel to be picked up just to be told that the driver has gone home and won't pick it up!

I was awake since 8 am, received a phone call at 10 am saying that my parcel would be picked up between 12 and 5pm. At 4:30pm I called to see what was going on and to make sure that the driver was still coming. I'm then told that the driver tried to pick it up but then left. I was then assured that my parcel would be picked up within 2 hours.

I then receive a phone call saying that the driver would not infact accept the job and that they would only come back on Monday. I leave on Sunday so what am I supposed to do with my parcel?

I was told to go to a depot over 1 hour away by taxi. Is this a joke?

Talk about rubbish service. Why did I not come to sitejabber before using these clowns? So I booked a simple document collection. UPS takes it. Then weekend comes Monday comes and my stuff is not moving? I called and got some run around. Then they said they waiting on UPS to get back to them. Finally my document is just sitting there in UPS offices all this time. (note avoid UPS also). Finally they got the package going. But then I wrote a complaint since they said they they are an accountable company. I am still waiting for a reply. But Good thing I paid with PayPal because I want my coppers back.

Unfortunately they do not know where my package is although no one is admitting this. It is now 2 days overdue and I have been told different things each time I phone:-
1. It waiting for the next flight out
2. It is in the Belgium hub
3. It is in Holland stuck in customs
4. It is in Rwanda
So basically they are not fit for purpose as a courier. I cannot recommend this company. Choose one that does not depend on other carriers it means they will have more control and information!