Hermes Europe

I placed an order through Asos for next day delivery. This afternoon i checked to see what time my item would be delivered and it said they had attempted delivery but could not. I have been home all day and no one has attempted any sort of delivery. I ordered a gift for a birthday later this evening and i cannot even speak to a human being on the telephone, the live chat online wasnt much help either as she kept repeating herself saying there was nothing she could do. Absolutely shocking customer service and delivery drivers too lazy to actually knock on the door. Disgusted with how this company is run!

Where do I start?

Where do I start. LIES: I have a good view of my postbox and then say refused etc when they fail to arrive. TIME: eBay vendor states sent... no reason to doubt him, tracking states awaiting collection. Average time from order to delivery is 10 days. I could crawl on my hands and knees to the vendor to collect and it would be faster! Do they use ZX Spectrum computers and rickshaws to deliver? PRICE: To any vendors I can assure you they are not THAT cheaper. In fact, I now look to see if they use Hermes (or Yodel) and I avoid so is that saving you money or costing you money by way of customer flight? How did CIty Link go bust when they were 1000% better than this mob of self drivers, throwing stuff in their hatchback or 15 year old van. You pay peanuts you get monkeys.

Ive used Hermes for over 100 postings (Sell on eBay).
Through Parcel2Go with minimal issues but as of late, they're becoming horrendous.

They have lost multiple packages & because i bought through Shutl (Another useless company), Hermes are quick to pass the buck.
On top of that, their customer service is disgusting.

Another business quick to take your money but hide behind T&C's and excuses when they fail

I strongly advise you find another courier.

Worse courier company to ever exist

Worse courier company to ever exist. Paid for nominated delivery for my delivery to specifically be delivered to me on a Saturday and for it to be SIGNED for. I waited for the whole day for my delivery to arrive. Not only did they not deliver it, the driver has lied in the tracking information to say he delivered it when he didn't and there is no signature from me to say my order was delivered. This is now the third time this has happened and I advise all companies to shut there accounts with this courier.

I took 41 parcels to a drop shop, labelled as provided by hermes online. Next day they emailed saying they had issue wrong labels, expect delay. 14 days later they start to be delivered, they relabelled with a 3-5 day label, not 1-2 days, or the 1-2days labell i paid for.
I lost nearly £2000 of small plants, and had to refund most of my customers.
Use these again? Tell others not to also...
Be warned, spread the word - this is myhermes

Just dont bother, they will fail at every level
Failed to collect, very difficult to contact, phone lines have prerecorded message then cut you off telling you to go to website. Help is useless, hard to find the live chat, the bot is terrible and just repeats the same questions over and over, eventually by typing AGENT repeatedly it gave up trying to get rid of me got through to someone who on the first day said it would be collected before 8pm after I'd waited in all day (having placed the order the previous day) - it wasnt collected. The next day the tracking said theyd tried to collect at 2.15pm the previous day (they hadnt, I checked the CCTV, plus I was in, plus they left no card) when I told live chat this they said the vehicle had broken done. When I asked for the registration number or some evidence I was ignored, despite asking for it a number of times. They are simply not fit for service, just dont use them, its not worth all the frustration.

I chose 1 star because I couldn't choose ZERO or minus. Hermes continue to disappoint. I was supposed to have a delivery 10th August, waited all day. Website says they attempted a delivery. With 5 people in the house, a dog that goes mad if somebody approaches the house and no card posted. Hmm. Yep, that so called attempt was a lie. I was advised they would deliver the 11th August, waited all day, no delivery. Was promised 12th August (The day the item was needed for) waited all day, no delivery. I have just contacted them this morning. I asked will it be delivered today, they advise it might be, but possible another 24- 48 hours. They have had the parcel for 7 days already! From now on, any retailer that I deal with that uses Hermes are losing my order. They are a joke. I have emailed them on 2 occasions and I have been ignored. I have spoken on the livechat 9 times so far, and I suspect I will be again. They will go the way of CityLink and go under eventually. Seems most others have issues, the reviews on here are an embarrassment. The Directors should really take the fact that their company is being slammed on here. Its also worth noting that my previous experience with Hermes earlier in the year was 2 packages of clothing, in excess of £400 disappeared without a trace. Their response, we know we received it in the warehouse, but we cannot find it. Epic! Well Done Hermes. When the retailer (Asos) offered me a replacement, No thank you, just a refund will suffice :) Note to the pen pushers at Hermes. If you continue this service, expect your retailers to leave you. If you need a lesson in business, the more customers that leave you the less your revenue will be, therefore you make less money. I would hope you already know this, but my perception of your ability in business would suggest that the incompetence runs from the leaders to the pawns. If you want more advice, look to DPD for inspiration, I have yet to have a single issue with them, I even use them for my company on a daily basis. Now they offer a top class service. Have a pleasant day all.

Hermes is a total joke, the courier, which delivers to the Centre View Apartments, Croydon, CR0 1EX, is absolutely irresponsible, although she is paid for her work fully. Our Christmas parcel for children from Germany got lost as she ticked it as delivered but we never received it. Maybe she handled it to the wrong addressant or she left it on the top of the mail boxes in the general hallway, what is normally does on the daily basis. I see Hermes parcels on the top of the post boxes every day. There are approx 75 flats in this property and there might be a few residents who can take others parcels?! We contacted to the customer services team but they failed to get in touch with her as she is not responding to their phone calls. You often can spot this courier, in the lift or the corridor, delivering 'Next' store orders and she deliverers them precisely door to door. Most likely the Next store doesn't pay her if she loses customers online orders. However, with Hermes, she can escape this situation. She is still paid, fully, even for not delivered orders. So, on the Christmas Eve after 6pm, she left our parcel somewhere and ticked it as delivered, without signature, without stating where she left it or to whom she left it. We all were at home, me, my mum and two kids. Noone rang to the main door and noone rang to our flat number. Also she MUST NOT TO LEAVE IT AS SIGNED AND ENTER ANY SURNAMES if she didn't handle it to that particular person and not tick it as signed (where is the signature?) Last week I saw again Hermes parcels on the top of the post boxes. We didn't ask Hermes compensation (because they said, it has to be done from Germany, but we want Hermes to take an action against such irresponsible work of the courier or change her to more responsible personal.