Simon D.

Absolutely appalling service, they take the parcel, throw it around and then report that it's damaged beyond repair. Well, that's what one tracking system said, the other said it was "out for delivery"! They then destroy the parcel so you have no evidence to pursue the matter. An absolute disgrace.

I've had problems with them after staying in a hotel that accepted 150 students and kept us and dozens of other guests awake until 5am... for two nights running! I accept that's not Alpharooms responsibility but I submitted a complaint (whilst in residence) and only had a "standard" reply saying they would reply within 28 days. Guess what? They didn't and I had to chase them and all I got back was lies... avoid at all costs and pay just a little bit more to go through a reputable channel!