wendy p.

I chose 1 star because I couldn't choose ZERO or minus. Hermes continue to disappoint. I was supposed to have a delivery 10th August, waited all day. Website says they attempted a delivery. With 5 people in the house, a dog that goes mad if somebody approaches the house and no card posted. Hmm. Yep, that so called attempt was a lie. I was advised they would deliver the 11th August, waited all day, no delivery. Was promised 12th August (The day the item was needed for) waited all day, no delivery. I have just contacted them this morning. I asked will it be delivered today, they advise it might be, but possible another 24- 48 hours. They have had the parcel for 7 days already! From now on, any retailer that I deal with that uses Hermes are losing my order. They are a joke. I have emailed them on 2 occasions and I have been ignored. I have spoken on the livechat 9 times so far, and I suspect I will be again. They will go the way of CityLink and go under eventually. Seems most others have issues, the reviews on here are an embarrassment. The Directors should really take the fact that their company is being slammed on here. Its also worth noting that my previous experience with Hermes earlier in the year was 2 packages of clothing, in excess of £400 disappeared without a trace. Their response, we know we received it in the warehouse, but we cannot find it. Epic! Well Done Hermes. When the retailer (Asos) offered me a replacement, No thank you, just a refund will suffice :) Note to the pen pushers at Hermes. If you continue this service, expect your retailers to leave you. If you need a lesson in business, the more customers that leave you the less your revenue will be, therefore you make less money. I would hope you already know this, but my perception of your ability in business would suggest that the incompetence runs from the leaders to the pawns. If you want more advice, look to DPD for inspiration, I have yet to have a single issue with them, I even use them for my company on a daily basis. Now they offer a top class service. Have a pleasant day all.