Scan computers

It's been two full months since I placed my order and paid over £5,300 for what was promised to be a premium, high-performance custom PC. What I've received in return is nothing but stress, frustration, and silence. The PC arrived completely non-functional, and to make matters worse, a key component I paid for wasn't even included. I raised the alarm immediately, and was told the issue was being prioritized, that I'd be kept updated, and that I'd receive a commercial gesture for the inconvenience. That was over a week ago, and I've had zero updates since then. No follow-up. No resolution. No working PC. Let me be clear: they have my money, and I have no product. It's been two months, and I am still chasing them for answers. All I've received are vague promises, hollow apologies, and a complete lack of accountability. Not only has this ruined what was supposed to be a meaningful gift, it's also been one of the most exhausting and time-consuming consumer experiences I've ever had. This company's handling of the situation has been beyond unprofessional. From technical failures to delivery issues, communication breakdowns to unfulfilled promises, it's clear that customer experience is not a priority here. At this point, I'm left with no choice but to consider formal complaints and legal escalation. If you're considering buying from this company, don't. They may advertise quality and service, but what I've received is a disaster — and I wouldn't wish this experience on anyone. Avoid at all costs.

Been using Scan for over 17 years and have never been let down by them. Their shipping times are superb and they are always competitive on price. Above all, they are reliable which is exactly what you want when buying expensive kit.

Received a faulty motherboard, after a few days of troubleshooting it with Scan support staff, it was returned. Was told that the motherboard on return is now physically damaged (I assume in transit by DPD, the return courier). Basically told nothing they can do and I'd be £300 out of pocket.
So an faulty item has been further physically damaged by the courier but they're accepting no responsibility.
An appalling experience and disgraceful customer service - apparently scan are not the company they used to be.
I am now in the process of rectifying this via payment provider dispute and, if necessary, small claims. A truly galling experience and not one i intend to back down on.
I'll update the review if they do the right thing but am not holding out much hope

I would like to thank val and the ladies on the collection desk they have always been fast and efficient even when I came to pick up 7 or 8 parts very self explanatory for the pick ups too as you get multiple emails going through 3 stages and as soon as you get ready to collect its done.

The sales guys are really friendly and willing to help you however they did make a big error when I accidently bought server ram and had a whole issue with trying to return that but it got done before I left the shop.

Overall scan is amazing parts are reasonably priced always have a cracking deal on efficient and very friendly.

From start to finish the process of ordering parts to collection is amazing, Gav on the sales floor gives you the most honest opinion, and advises you the best he can. Once payment is collected you go over to Val on collections, amazing lady, very friendly makes you feel like your at home. Gives you your item/part and sends you home with a smile on your face.

Thanks once for your amazing customer service

Ordered a laptop friday morning. Webside promised its arriving within 24hr. By the time i went through payment etc it became monday. Sunday i received email about delay of delivery. Called customer service monday morning and they said theres allocation issue (we all know what this is) and it will be with me tuesday. Of course hasnt arrived. Called customer service and been told exact same as a day before. So asked refund. Guess... Its 3 to 5 days.
DO NOT BUY FROM THIS COMPANY!

I have used Scan for about 30 years never had any problems the staff are great and the support given is always top class
I would not use anywhere else to buy computer equipment they always have the latest tech in stock and at a great price and delivery is quick and easy. Also if its urgent they have a great pick up at their store service. The show room is large and you can try items hands on which again is great. I would not go anywhere else for IT equipment for business or for gaming
5 star

Laptop came with pre-existing fault, was fixed.
Laptop eventually broke down twice more due to same issue, infront of my eyes.
They refused to fix again blaming me despite the fault re-occuring multiple times.

Took advantage of me at a time when I was vulnerable and could not afford a replacement.

Dpd has failed to deliver the item even though we were at home all the time. Please stop using DPD, they dont even bother to attempt to address. They are liars, dishonest and unproffesional firm, please check their reviews. I am a long time customer as well as using Scan products in my business but DPD is putting the Scan`s company reputation hugely down.

I always use Scan when possible as they're one of the cheapest IT suppliers in the UK. Plus I usually always get the delivery the next day, on top of that they do free delivery on some stuff. Scan can be counted on for the latest hardware at cheap prices.

Bought a monitor,when opened discovered it had cracked screen, looked like it had a very heavy weight ontop of it or had been dropped hard or banged hard, Scan said this didnt happen during transit so its my fault, i am now having to take this further a possibly to small claims court

Used XDP the wors scammer company for my delivery! Check out xdp reviews you will be surprised I promise you. Said your order was "upgraded" feom flawless dpd delivery to xdp delivery! Upgraded?! To a scammer company? Thank you so much. 700£ wasted. They also delivered me fake package glasses and no monitor and classified delivery as completed.

Customer service/sales are polite but cant do anything as you have to talk to the build team, who don't pickup. Apparently only the build team are authorised to do anything? Wish I'd read the reviews. Order cancelled last week. They said everything was in stock when i ordered! Not impressed. Order is still in 'awaiting picking' state, so no idea when they intend refunding me! (Glad I paid with VISA)

I rarely if ever write reviews but felt I must in our dealings with scan.
As echoed below customer service is appalling, sent a motherboard back to them under warranty, as they instructed us to do so. Sent it insured delivery, they received the board mid December 20 finally got an Email from them after 10 + calls to their office NOT ANSWERED plus 11 Emails, advising us that the board had been bent by us and therefore the warranty was void. The board was not bent and we have successful signed for delivery of the item, I feel this has been 'made up' to get out of them having to be bothered to replace it. As I write this review I have asked their customer service people to give me a call to discuss. I would have more luck getting a call from the Queen.
Stay well clear and use the plethora of IT providers on the market who have a better review rating.
Dreadful company. Save yourself the hassle.
PS, I tried to select no starts for this rating but it would not allow!

Scan computers not claiming responsibility for a high end computer that was delivered to the lobby of the building instead of the apartment.
Computer stolen within minutes of delivery to the lobby and customer was blamed

My first experience buying from these guys. I found my way round the site easy and found what I was looking for in minutes and at a great price. Delivery options aplenty and at lightening speed too. Well done…it's a pleasure shopping on your site! Thank you

Decided to reorder an item that DPD made a mess of previously but even given those circumstances, Scan manage to delay my delivery. Honestly, how bad does it get?