Scan computers reviews
Bolton, LAN BL6 6PE, UK
Tel: 01204 474747
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I began looking around websites for a suitable device that would meet my needs as a semi pro photographer. I'd heard Apple products were the go to for this, but had also had conflicting reviews advising on some Windows products that could do the same thing.
I looked around a number of websites for a good deal on all items, when I noticed the 2017 Macbook Pro that Scan were selling as an Easter promotion. This was nearly £200 cheaper than refurbished deals elsewhere.
I read reviews of the product from various sources and saw that Scan had the better deal with both overall price and finance provision with lower monthly payments, and a 14 day return policy if the product was not to the standard/ability for my requirements.
With that in mind, I took the gamble to purchase through Scan.
The System for purchasing was efficient and very clear in telling me what was going to happen, I added the Macbook to my trolley, created a scan account and went through the simple to follow setup of my profile then completed the purchase.
I was redirected to a finance application which was also very straightforward before being accepted almost instantly.
When the purchase was complete, I received order acknowledgement and tracking information for the parcel within 30 minutes, the tracking facility was accurate enough to tell me when the parcel had been in every part of the picking process, right throught to the DPD delivery drivers name and GPS location on their delivery round.
The item arrived well packaged and in genuine apple box marked up as a genuine refurbished Apple product - This was fine as I had ordered Refurb.
I powered up the Macbook and it already had basic charge to test that it worked, it also came with all advertised accessories too.
I would definitely recommend Scan as they were transparent in all operations during this purchase.
Service goes a long way They were very helpful with my order
I'd recommend to my friends .
I've even used them at work to provide a machine as proof-of-concept to a customer, and said machine resulted in the customer buying several more similarly configured machines, albeit from a different supplier.
The strength of Scan's machine is that it has performed flawlessly, even while the machines bought through the other provider have had serious issues.
I suspect I'll continue to use Scan for many years to come!
I've been buying from Scan for years and always had a good experience.
For me they've always given good service, but I've never had a faulty product from them so I can't comment on problem resolution, unlike a lot of the scathing reviews in here.
I sent a video to Scan 1m and 59sec which has got all different kinds of noises when the fan runs but that email went into the junk mail. So during the first half of the day they ran some test in which they concluded it's not faulty and the video of noise went into junk.
Now they will perform an overnight test with the videos downloaded.
Also during the conversation there was an investigative tone, have I over clocked it which the answer is no, do I use water cooling, which software I used to test, did I turn the fan on to get the noise. To me it sound like finding a reason for not to refund but the purpose of this was to reenact the situation as per scan.
So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem.
It's a joke that first, I received the faulty product (twice) and then I get this treatment only after using the replacement for 4 days.
Also,I was told that EVGA didn't find any fault with my first card as well but thankfully scan and I heard the same noise.
So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem. You need to have the same environment as EVGA or SCAN otherwise it will be a problem. You need to have an open ended test period from Scan.
So in summary, I received 2 faulty cards. Wasted my time on unpacking and packing, convincing them there is a fault, I am out of pocket by £1420 plus no GPU and waiting for there conclusion.
and Yes they are trying to help.
Scan response doesn't even address my concern. Seems like an automated response.
The problem here is why did scan sent 2 faulty products? When it comes to taking money scan charge me over the phone and when it comes to refunding for selling a defective product why do I have to prove, convince and send evidence to you?
The solution for every thing is not come at your store which is like 4 hrs away. Would you travel 4 hours to prove that you have been scammed by a faulty product and charged for the new one?
There are other reviews on trust pilot where people have received an open boxed and used product (example below)
What are the possibilities that this hasn't happened with me where I have received a used and faulty products?
My GPU noise:
vs another close 2080 ti ftw3 normal card
As confirmed over the telephone today, we have tested your card again under full load and can confirm that we are unable to hear a noise and deemed the card NFF.
We can also confirm that we have listened to the video that you have sent, we can very slightly hear a extremely low coil whine noise that is within acceptable range. Coil whine is a common issue, amongst graphics card and unless excessive this wouldn't be classed as a fault. Both cards that you have returned to us, have been confirmed to be NFF.
As a gesture of good will, we have agreed to process a refund for this card. Please allow 3-5 working days for this to clear on to your card.
On the three occasions there has been a problem the stores customer support was shockingly bad, the first two I put down to individual error, just a one off, but after this third issue it is clear they have a policy company wide to block and obstruct any post sales issue resulting in a return. The company wash their hands of the products they sell the minute they leave the store.
The first occasion was a decade or more ago, a disk they sold failed, it was before it became routine to contact the disk manufacturer. It took about 4 months for them to get around to sending out a replacement.
A few years later some blank DVD's were shipped, when I came to use them it was clear it was a bad batch, all 25 disks had a visual issue, and were faulty, despite this they insisted they only had a 28 day warranty and refused to refund.
The third occasion, two weeks ago, I returned a Netgear modem which had a serious firmware issue, not fixed after a firmware update, which they asked me to do. After updating the firmware didn't fix the issue - I asked for a return, they ignored me, and continued to ignore me until I invoked my 14 day legal right of return, on top of my right to return a faulty item, only threatening them with legal action resulted in a response.
They are simply crooks, if you item works, as it usually does, they are fine, but if you need to return something, well, just hope you don't if you ordered from scan.co.uk, and don't expect a new item every time either, this last item was already returned at least once as the box was cut open already.
I have never ever experienced in my life such idiotic, unprofessional behaviour which made me think that in this shop SKAN (probably real name SCAM) works just morons who have no ability to read even with understanding.
I placed my order for Asus Zephyrus M indicating as requested on the website billing adress and delivery adress. The second different. Suddenly after two days I got email that I was not at home and DPD couldn't deliver parcel what was not true as I was awaiting parcel in London under adress as indicated during order placement. Quickly after contact they informed me that they tried to deliver to... billing adress even if they had different delivery adress. They Promised to deliver on monday. On monday (second attempt and second day late for work because of delivery) got email that it will be unfortunately delivered on tuesday. Unfortunately I had flight to Poland for presentation which I couldn't do without computer. So I had to cancel my flight ticket and buy new one for tuesday and I was awaiting computer next day at 10 am as promised... On tuesday morning I recieved email that they apologise but it will be delivered...at night. I had to take my flight to Europe without computer.
I asked last time that I will not cancel my order anyway (maybe using not so polite royal british language) and my flatmate in London can sign for me if they in return for all this caused chaos and uncompetence give me any discount. Every normal shop would try to make it up to customer but I suddenly recieved email as below:
> "Hi there,
> Since we last talked our payments manager has advised that he is not happy for the order to go through. The parcel will be returned to SCAN and a full refund given. Our issues are this:
> 1) 2x address change requests
> 2) First time order
> 3) High value order
> 4) Company only trading 1 month
> Unfortunately these flags make us believe that it may be a security risk to deliver to you.
> We apologise sincerely for any inconvenience. "
I am truly shocked because I never changed adress but phoned them twice to ensure they write proper adress I indicated during process of placing order. For some reason they kept sending confirmation excluding flat number which was indicated at the very beginning!! So these two phonecalls are marked as "adress change".
The rest is for me just pure example of monty python jokes about imbeciles:
I should probably for the first order in SCAN(M) buy computer for no more than 1k. Of course orders I could placed by LTD companies with long history (looks like they checked online and it is very important for them that company should have looooong history) but not 1 month. ( I need to admit that everything was already paid)
Probably I should also deliver certified by Royal Family proof of adress so that they can give me honour and privilage to buy computer in SCAM...sorry SCAN shop.
This one week story of contact with incompetent morons ended up with over 2k blocked for a week, failed presentation, cancelled flight and frustration how the customer may be treated by somebody who should clean shoes (probably also too complicated) but not run online store with computers.
Of course I do not recommend. And not because failed delivery as "$#*! happens" sometimes. I do not recommend only because they treat client as piece of $#*!. They never ever admit they made mistake. The worse bunch of morons I have ever get in touch in my life.
Customer Questions & Answers
Votes Thanks for voting!
HI Jason, Please check out what our customers think https://uk.trustpilot.com/review/www.scan.co.uk, you can also view our website here www.scan.co.uk. If you have any questions our queries you can contact us directly email@example.com
Votes Thanks for voting!
Amazon.co.uk with Prime, and Ebuyer.co.uk and Novatech.co.uk all have proper lawful return processes and great support.
About Scan computers (from the business)
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.
Family added value
We’re like a family, so naturally we’re friendly, approachable and always here to help. Passionate about what we do, whether it’s tech, service or even just answering the phone. So if you do call us, you can be sure that we’ll always find the right person for you – whatever your query. And with a team of over 200 strong, there’s always an expert on hand to happily share their knowledge with you. From software to hardware to expert technical advice and care, there’s nothing we don’t know about tech – after all we’ve got hundreds of awards, thousands of positive reviews, so we must know a thing or two.
Gamer, creator or music maker?
Whether gaming, creating, editing or production is your passion, we’ve either got your spec, we’ll find it, or we’ll develop it tailored to you. From pre-built workstations to computer hardware and PC components, along with all the latest and greatest products and accessories.
Expanding our bespoke portfolio, we are proud to bring you Intel and NVIDIA server solutions designed to address the latest cutting-edge applications in today’s IT world – whether it be Deep Learning, HPC or 3D Graphics. We’re also offering a high-end 3D graphics virtual platform and advanced digital signage and analytical solutions too. Adding high performance systems into your business demand a network capable of supporting them – and we’re able to help here too. Our professional services consultants are able to provide advice on network design, security and compliance, working to recommend the best hardware for your business, but also ensuring it is deployed in the most effective manner.