Scan computersReviews 102

Did not honour warranty though laptop crashed due to pre existing fault. A fault it presented on the very first day, yet they claimed it was water damage.
As a student it meant everything to me.

It's been two full months since I placed my order and paid over £5,300 for what was promised to be a premium, high-performance custom PC. What I've received in return is nothing but stress, frustration, and silence. The PC arrived completely non-functional, and to make matters worse, a key component I paid for wasn't even included. I raised the alarm immediately, and was told the issue was being prioritized, that I'd be kept updated, and that I'd receive a commercial gesture for the inconvenience. That was over a week ago, and I've had zero updates since then. No follow-up. No resolution. No working PC. Let me be clear: they have my money, and I have no product. It's been two months, and I am still chasing them for answers. All I've received are vague promises, hollow apologies, and a complete lack of accountability. Not only has this ruined what was supposed to be a meaningful gift, it's also been one of the most exhausting and time-consuming consumer experiences I've ever had. This company's handling of the situation has been beyond unprofessional. From technical failures to delivery issues, communication breakdowns to unfulfilled promises, it's clear that customer experience is not a priority here. At this point, I'm left with no choice but to consider formal complaints and legal escalation. If you're considering buying from this company, don't. They may advertise quality and service, but what I've received is a disaster — and I wouldn't wish this experience on anyone. Avoid at all costs.

Received a faulty motherboard, after a few days of troubleshooting it with Scan support staff, it was returned. Was told that the motherboard on return is now physically damaged (I assume in transit by DPD, the return courier). Basically told nothing they can do and I'd be £300 out of pocket.
So an faulty item has been further physically damaged by the courier but they're accepting no responsibility.
An appalling experience and disgraceful customer service - apparently scan are not the company they used to be.
I am now in the process of rectifying this via payment provider dispute and, if necessary, small claims. A truly galling experience and not one i intend to back down on.
I'll update the review if they do the right thing but am not holding out much hope

I would like to thank val and the ladies on the collection desk they have always been fast and efficient even when I came to pick up 7 or 8 parts very self explanatory for the pick ups too as you get multiple emails going through 3 stages and as soon as you get ready to collect its done.

The sales guys are really friendly and willing to help you however they did make a big error when I accidently bought server ram and had a whole issue with trying to return that but it got done before I left the shop.

Overall scan is amazing parts are reasonably priced always have a cracking deal on efficient and very friendly.

From start to finish the process of ordering parts to collection is amazing, Gav on the sales floor gives you the most honest opinion, and advises you the best he can. Once payment is collected you go over to Val on collections, amazing lady, very friendly makes you feel like your at home. Gives you your item/part and sends you home with a smile on your face.

Thanks once for your amazing customer service

I have used Scan for about 30 years never had any problems the staff are great and the support given is always top class
I would not use anywhere else to buy computer equipment they always have the latest tech in stock and at a great price and delivery is quick and easy. Also if its urgent they have a great pick up at their store service. The show room is large and you can try items hands on which again is great. I would not go anywhere else for IT equipment for business or for gaming
5 star

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I placed an order for a motherboard, processor and RAM. Since they had the option to finance it, I took them up on the offer. Financing has been approved. I paid a 100 GB deposit and waited patiently for the order. It was supposed to be implemented on March 27. (I submitted it on March 25). I took a day off from work so as not to miss the courier. All the equipment was to be installed in the computer that I will have on my business trip, which starts on Tuesday after Easter. I'm leaving for Easter and I'm going straight to a business trip. And the fun begins. On March 27, I receive an e-mail that they cannot locate the RAM. They managed to find the RAM, BUT IT IS OPEN AND WITHOUT THE ORIGINAL BOX (they dug something out from behind the cupboard in the store which fell there and no one wanted to pick it up) they offered to send me this garbage, without a box but with a guarantee. I refused, so they said they didn't care. As a goodwill gesture, they offered me free shipping, which was free anyway? Complete lack of responsibility, will to keep the customer. Thanks to the canceled application, I have to pay for the parts in cash because I am afraid to make another credit inquiry in such a short time. Thanks to scan co uk I know how not to serve customers and how not to solve problems. You will get used parts at the price of new ones, a broken credit history and a broken schedule. Do not buy in this store.

Date of experience: 27 March 2024

Laptop came with pre-existing fault, was fixed.
Laptop eventually broke down twice more due to same issue, infront of my eyes.
They refused to fix again blaming me despite the fault re-occuring multiple times.

Took advantage of me at a time when I was vulnerable and could not afford a replacement.

Dpd has failed to deliver the item even though we were at home all the time. Please stop using DPD, they dont even bother to attempt to address. They are liars, dishonest and unproffesional firm, please check their reviews. I am a long time customer as well as using Scan products in my business but DPD is putting the Scan`s company reputation hugely down.

Bought a monitor,when opened discovered it had cracked screen, looked like it had a very heavy weight ontop of it or had been dropped hard or banged hard, Scan said this didnt happen during transit so its my fault, i am now having to take this further a possibly to small claims court

Decided to reorder an item that DPD made a mess of previously but even given those circumstances, Scan manage to delay my delivery. Honestly, how bad does it get?

Potential buyers beware. I was thinking Scan is a trusted shop because of their informative website and known cpu benchmarks. After consulting with Scan Audio over the email I order a 14 hundred pounds laptop two days before Black Friday. I have been promised 5 days shipping, I received two emails on the same day, one confirms my order and the second that it is dispatched with tracking number.
The tracking number didn't worked, I sent an email on Friday and Saturday asking for the right tracking. After not getting a respond, I used the chat on Monday. Sells told me they are apologies and apparently the package didn't sent but it will be sent today. I imagined this thing can happen because of black friday/cyber monday. The next day i asked on the chat if it sent, again they apologies and said it did not sent yet, they don't know why and promised it will be sent today. A day after same story, apologies it yet been sent and promises it will be sent today. I called them over the phone, talked with the sells manager, I told him i'm asking for tracking for 6 days now and wasted a lot of time on this, he promised it will be short out today and he will call me back but he didn't. Its been a week now, I cant get a tracking number. I never got a respond to my emails (over 5 days) I could have order it from somewhere else but now i missed all November sales and left with a bitter taste. Till this day I never received tracking number or proof it sent, any email or offer to help.

Ordered a laptop friday morning. Webside promised its arriving within 24hr. By the time i went through payment etc it became monday. Sunday i received email about delay of delivery. Called customer service monday morning and they said theres allocation issue (we all know what this is) and it will be with me tuesday. Of course hasnt arrived. Called customer service and been told exact same as a day before. So asked refund. Guess... Its 3 to 5 days.
DO NOT BUY FROM THIS COMPANY!

Used XDP the wors scammer company for my delivery! Check out xdp reviews you will be surprised I promise you. Said your order was "upgraded" feom flawless dpd delivery to xdp delivery! Upgraded?! To a scammer company? Thank you so much. 700£ wasted. They also delivered me fake package glasses and no monitor and classified delivery as completed.

Absolutely fantastic service, the website is easy to use and the ordering and delivery process is made very easy. 5 stars isn't enough for this company

Every pc I've built from age 8 (my first with help from dad) right the way through to my mid 20s has been bought from scan, and I wouldn't keep purchasing from them without it always being a fantastic customer experience, way before amazon did it.
Staff are always very helpful and have even saved me money at the checkout by suggesting alternative components that are in their 'today only section'. When I've had problems with components (which has been very rare) the problem has always been resolved quickly.
Also worth popping into store if you're even remotely local to their Bolton middlebrook, it's like Disney land for tech fans. Lots to play with, and some serious kit on display, which alwats seems to change.
Thought it was worth a review due to how long I've been a happy customer.
Cheers

Everything happened very quickly. It arrived at my place less than 24 hours after my order. It was very carefully packed.

Been using Scan for over 17 years and have never been let down by them. Their shipping times are superb and they are always competitive on price. Above all, they are reliable which is exactly what you want when buying expensive kit.

I always use Scan when possible as they're one of the cheapest IT suppliers in the UK. Plus I usually always get the delivery the next day, on top of that they do free delivery on some stuff. Scan can be counted on for the latest hardware at cheap prices.

This will make a young birthday boy building his first PC so happy. Ordered on Sunday evening and delivered on Monday is impressive too. Thank you all involved.