Scan computers

Laptop came with pre-existing fault, was fixed.
Laptop eventually broke down twice more due to same issue, infront of my eyes.
They refused to fix again blaming me despite the fault re-occuring multiple times.

Took advantage of me at a time when I was vulnerable and could not afford a replacement.

This will make a young birthday boy building his first PC so happy. Ordered on Sunday evening and delivered on Monday is impressive too. Thank you all involved.

My first experience buying from these guys. I found my way round the site easy and found what I was looking for in minutes and at a great price. Delivery options aplenty and at lightening speed too. Well done…it's a pleasure shopping on your site! Thank you

Bought a monitor,when opened discovered it had cracked screen, looked like it had a very heavy weight ontop of it or had been dropped hard or banged hard, Scan said this didnt happen during transit so its my fault, i am now having to take this further a possibly to small claims court

I'm surprised to see a few low rated reviews on Scan.co.uk as I've never personally had any problems with them. Good competitive prices, fast delivery on the items I've bought.

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I placed an order for a motherboard, processor and RAM. Since they had the option to finance it, I took them up on the offer. Financing has been approved. I paid a 100 GB deposit and waited patiently for the order. It was supposed to be implemented on March 27. (I submitted it on March 25). I took a day off from work so as not to miss the courier. All the equipment was to be installed in the computer that I will have on my business trip, which starts on Tuesday after Easter. I'm leaving for Easter and I'm going straight to a business trip. And the fun begins. On March 27, I receive an e-mail that they cannot locate the RAM. They managed to find the RAM, BUT IT IS OPEN AND WITHOUT THE ORIGINAL BOX (they dug something out from behind the cupboard in the store which fell there and no one wanted to pick it up) they offered to send me this garbage, without a box but with a guarantee. I refused, so they said they didn't care. As a goodwill gesture, they offered me free shipping, which was free anyway? Complete lack of responsibility, will to keep the customer. Thanks to the canceled application, I have to pay for the parts in cash because I am afraid to make another credit inquiry in such a short time. Thanks to scan co uk I know how not to serve customers and how not to solve problems. You will get used parts at the price of new ones, a broken credit history and a broken schedule. Do not buy in this store.

Date of experience: 27 March 2024

I bought a laser projector and it arrived super fast as advertised which was good as I needed it for work that Monday. However it was not a UK plug so could not use and suggests not a UK product. Called Scan who promised next day delivery of UK power cable but it's now Wednesday and still no cable. Very disappointing and have had to loan a projector and I'm considering driving to by a cable at my own expense, not what you expect when buying a £1700 projector.

Turns out Scan had sent my card back to Nvidia which is taking time and have said they would send out a replacement. I have been buying parts from Scan for years and have never had a problem they have always had good delivery time and good prices and I will continue to buy from them this one mistake does not make them a bad company I think they are just very busy and mistakes happen

Been using Scan for over 17 years and have never been let down by them. Their shipping times are superb and they are always competitive on price. Above all, they are reliable which is exactly what you want when buying expensive kit.

Customer service/sales are polite but cant do anything as you have to talk to the build team, who don't pickup. Apparently only the build team are authorised to do anything? Wish I'd read the reviews. Order cancelled last week. They said everything was in stock when i ordered! Not impressed. Order is still in 'awaiting picking' state, so no idea when they intend refunding me! (Glad I paid with VISA)

DO NOT USE! Until they change their returns prolicy.
In short: I bought for around £4000 of hardware. Motherboard (£500) had a problem with memory slots. Returned it under warranty, got further damaged in the transport organised by them. Their support claims it was damaged before I sent it back, implying I am a lier and a thief. * Update: after escalation, scan has repaired the damage from transport, but motherboard initial memory fault still persists. Returned and awaiting next step.

Absolutely fantastic service, the website is easy to use and the ordering and delivery process is made very easy. 5 stars isn't enough for this company

Everything happened very quickly. It arrived at my place less than 24 hours after my order. It was very carefully packed.

Decided to reorder an item that DPD made a mess of previously but even given those circumstances, Scan manage to delay my delivery. Honestly, how bad does it get?

I'd rate 0 stars if I could, I had bought a motherboard which had arrived seemingly completely fine but once I tried turning it on it had no visuals. I did some troubleshooting along with help from a pc repair shop to diagnose the issue. It turns out only 1 of the 4 ram slots actually work and it's very clearly a faulty motherboard.

I go through the process of RMA they want me to do the tests and check over everything which the Pc shop did for me. After the results of the diagnosis and reporting there were no issues other than the ram slots I got the shipping label to return it. Almost a week later after they have received my RMA they decline the RMA and refuse to refund or replace the Motherboard accusing me of bending a singular ONE single cpu pin. In the picture provided it appeared to be bent upward and to the side which for starters would be an impressive feat to bend like that just by handling and putting in a CPU.

It was already confirmed by the Pc shop that there were no other issues other than the RAM and i could see the CPU socket before returning everything looked fine. Perhaps by some magical mythical reason both me and the repair shop missed the singular bent pin then it doesn't change that it had arrived like it.

Requesting a refund was a pain customer service is not helpful at all and refuse to refund due to there "policy" what policy the R48 faulty product policy which is meant to be for this very reason? Receiving something with 3 broken ram slots (and bent pins which they weren't before return) is definitely faulty and should be covered by the R48.

It doesn't end there though, I also bought the rest of my PC build from Scan and after this experience decided I wanted nothing to do with them and wanted to return all my other items for a refund. As such I requested a shipping label but once again they refuse to do something because it's not there policy to hand out shipping labels for unsatisfied customers the want to return unwanted items.

Currently I requested a refund through reporting an issue with paypal, it is under review but i'm hoping paypal looks and reviews my evidence and understands what has happened.

TLDR;

If something breaks on the return shipping that SCAN sorry i meant SCAM arranges then they accuse you of being the one who broke it and take 0 responsibility. They also force you to pay for your own shipping labels when you want to return something for a refund when disappointed in them.

EDIT: I was eventually able to get a refund on the motherboard but it took way longer then it should have. As such I've updated it to 2 stars instead of 1.

Ordered a laptop friday morning. Webside promised its arriving within 24hr. By the time i went through payment etc it became monday. Sunday i received email about delay of delivery. Called customer service monday morning and they said theres allocation issue (we all know what this is) and it will be with me tuesday. Of course hasnt arrived. Called customer service and been told exact same as a day before. So asked refund. Guess... Its 3 to 5 days.
DO NOT BUY FROM THIS COMPANY!

After contacting customer service with an order query Olivia at scan was extremely helpful and personally called me to discuss it and promptly put everything right. I left a very happy customer. Highly recommend.

I am still waiting for my computer to be returned after 8 weeks, yes 8 weeks, they ended up changing mb, graphics card and memory, they tried getting xmp to work, failed.
I suggested I don't Ned xmp, now on final stage, saying no access to bios and other errors.
I have never experienced such bull$#*! in my life, being an ex computer technician I can't believe the incompetence.
They are now on the edge of me refunding the whole lot, 3k.
Never again.

Every pc I've built from age 8 (my first with help from dad) right the way through to my mid 20s has been bought from scan, and I wouldn't keep purchasing from them without it always being a fantastic customer experience, way before amazon did it.
Staff are always very helpful and have even saved me money at the checkout by suggesting alternative components that are in their 'today only section'. When I've had problems with components (which has been very rare) the problem has always been resolved quickly.
Also worth popping into store if you're even remotely local to their Bolton middlebrook, it's like Disney land for tech fans. Lots to play with, and some serious kit on display, which alwats seems to change.
Thought it was worth a review due to how long I've been a happy customer.
Cheers

Potential buyers beware. I was thinking Scan is a trusted shop because of their informative website and known cpu benchmarks. After consulting with Scan Audio over the email I order a 14 hundred pounds laptop two days before Black Friday. I have been promised 5 days shipping, I received two emails on the same day, one confirms my order and the second that it is dispatched with tracking number.
The tracking number didn't worked, I sent an email on Friday and Saturday asking for the right tracking. After not getting a respond, I used the chat on Monday. Sells told me they are apologies and apparently the package didn't sent but it will be sent today. I imagined this thing can happen because of black friday/cyber monday. The next day i asked on the chat if it sent, again they apologies and said it did not sent yet, they don't know why and promised it will be sent today. A day after same story, apologies it yet been sent and promises it will be sent today. I called them over the phone, talked with the sells manager, I told him i'm asking for tracking for 6 days now and wasted a lot of time on this, he promised it will be short out today and he will call me back but he didn't. Its been a week now, I cant get a tracking number. I never got a respond to my emails (over 5 days) I could have order it from somewhere else but now i missed all November sales and left with a bitter taste. Till this day I never received tracking number or proof it sent, any email or offer to help.

Brought an msi motherbroad witch was faulty when arrived, sent it back under rma and was told 3 to 5 days sent on the 5. 01. 21 they received it the following morning. 3 day later still no news rang them and told me still in warehouse waiting to be looked at. After was told they had not received it yet dpd delivered it. DO NOT USE THESE PEOPLE. Was told will be over a week to get a replacement sent back Disgusted and angry.

Made an order with Scan UK on the 30th Jan 2023 as all but one item was in stock, but they were receiving stock the next day. I was given a estimated despatch date of 31st Jan and received an invoice saying they took payment. I then received an email stating one item was delayed so it would be the 28th Febuary.

I contacted Scan customer service to see if they could send the parts that were in stock but they just said they couldn't, but suggested they could remove the delayed item however I would lose my place in the queue. The queue that they failed to mention on their product page.

I thought I could wait a few weeks until I received another delayed notification saying 15th March. I contacted customer service again mentioning they have my money and I have nothing, is it just going to be delay after delay but again they reasured me and gave me excuses.

I asked them to remove the in stock items from my order so I could raise another order myself seeing as they couldn't do it, thus keeping my place in the queue for the delayed item. I ordered the parts and they came the next day, quick, fast and good service apart from the delivery driver leaving high value items on my door stop and not getting a signature as I was told would happen.

I then found out that I won't recieve my refund until the delayed order has been despatched and completed, meaning I have been charged twice while they keep my money on hold, and when contacting customer service I was told "its the way their system works". No explanation or apology, I have tried to be polite and respectful but after receiving another delayed order notification for 25th March I think its taking the mick and wish I never ordered from them in the 1st place and won't be recommending them.

I always use Scan when possible as they're one of the cheapest IT suppliers in the UK. Plus I usually always get the delivery the next day, on top of that they do free delivery on some stuff. Scan can be counted on for the latest hardware at cheap prices.