Scan computers

My first experience buying from these guys. I found my way round the site easy and found what I was looking for in minutes and at a great price. Delivery options aplenty and at lightening speed too. Well done…it's a pleasure shopping on your site! Thank you

I bought a laser projector and it arrived super fast as advertised which was good as I needed it for work that Monday. However it was not a UK plug so could not use and suggests not a UK product. Called Scan who promised next day delivery of UK power cable but it's now Wednesday and still no cable. Very disappointing and have had to loan a projector and I'm considering driving to by a cable at my own expense, not what you expect when buying a £1700 projector.

I was advised to try Scan when I needed to buy a PC laptop to run some business software that wouldn't run on a Mac. (I used windows PCs for many years before settling on Macs and was not keen to return). On the phone, the technician seemed never to have used a Mac so was unable to compare. I tried to get advice and settled on a model from their EXS range. I have been disappointed ever since, with so many poor quality features. No scrolling feature on the track pad. No lights in the keys. A texture to the screen surface that interferes with the pixels to give very poor visuals. Ugly outdated interface and above all the shambles of Windows 8. I had received much more fair minded advice from PC World and should have used them instead. Scan gave me the impression of not understanding the market beyond PCs, and being genuinely unaware of the quality of the alternatives.

You really need to talk to your customer a bit more in the build stage you guys are good at building but I found out after I got my pc that the motherboard is unable to overclock the cpu so I will have to upgrade later on, which is weird as it is paired with an *******k the K meaning unlocked to overclock why would I pay for that and want it in a locked motherboard. Then the fact I had paid for a 3 day build priority which suddenly was unavailable on the Monday you should turn this option off not just type unavailable in the description, sloppy website Administration. And also I was unsure my 360 rad would fit in the case so I talked to customer service online and ask them to check it would fit to make sure there not anymore delays they said hold on one moment and I'll check that for you and about two mins later came back and said yes it would be fine... this was the week it was due to be built 8 weeks after payment. I was called day one of the build by the build team who suggested I downgraded to a smaller rad 2 fans because mine wouldn't fit in the case I said no thank you, but you can upgrade my case with the money you owe me for my 3 day build. And explained to the guy what had gone on, after this I was looked after my case was upgrade and extra free commander for rgb fan etc, the pc looks ace still upset about the motherboard but I kinda should have looked in to it more guess I just trusted that they wouldn't want to have locked motherboards on 3xs High end rigs, give me a job I'll build your pc in no time. Oh fixed the rgb strips set up looked really bad lol. All in all it was a stressful sale as I'm not the easiest customer I have always built my own pc so I'm am very fussy. Dpd delivery not own service.

After contacting customer service with an order query Olivia at scan was extremely helpful and personally called me to discuss it and promptly put everything right. I left a very happy customer. Highly recommend.

I've been using Scan for a good few years now, and have always found them to be very quick and professional. On top of which, I've had to return things to them as well, and they've always been courteous when dealing with returns requests.

I've even used them at work to provide a machine as proof-of-concept to a customer, and said machine resulted in the customer buying several more similarly configured machines, albeit from a different supplier.
The strength of Scan's machine is that it has performed flawlessly, even while the machines bought through the other provider have had serious issues.

I suspect I'll continue to use Scan for many years to come!

Ordered all components for a new build gaming machine in two batches after asking for and receiving good advice on component compatibility. The ordering process was simple and straightforward, the communications were comprehensive and frequent, detailing each part of the order and despatch process so that I knew exactly what was happening at all times. The orders were delivered the following day on both occasions by a respected courier, were exceptionally well packaged and contained exactly what had been ordered.

Potential buyers beware. I was thinking Scan is a trusted shop because of their informative website and known cpu benchmarks. After consulting with Scan Audio over the email I order a 14 hundred pounds laptop two days before Black Friday. I have been promised 5 days shipping, I received two emails on the same day, one confirms my order and the second that it is dispatched with tracking number.
The tracking number didn't worked, I sent an email on Friday and Saturday asking for the right tracking. After not getting a respond, I used the chat on Monday. Sells told me they are apologies and apparently the package didn't sent but it will be sent today. I imagined this thing can happen because of black friday/cyber monday. The next day i asked on the chat if it sent, again they apologies and said it did not sent yet, they don't know why and promised it will be sent today. A day after same story, apologies it yet been sent and promises it will be sent today. I called them over the phone, talked with the sells manager, I told him i'm asking for tracking for 6 days now and wasted a lot of time on this, he promised it will be short out today and he will call me back but he didn't. Its been a week now, I cant get a tracking number. I never got a respond to my emails (over 5 days) I could have order it from somewhere else but now i missed all November sales and left with a bitter taste. Till this day I never received tracking number or proof it sent, any email or offer to help.

After days on the phone (getting disconnected) heaving been promised a solution and answers to my queries all I got is "we don"t do that and we can't help you with that". Do not waste your time with them. Utter uselessness on the phone and a ghost email address. ScaM

DO NOT USE! Until they change their returns prolicy.
In short: I bought for around £4000 of hardware. Motherboard (£500) had a problem with memory slots. Returned it under warranty, got further damaged in the transport organised by them. Their support claims it was damaged before I sent it back, implying I am a lier and a thief. * Update: after escalation, scan has repaired the damage from transport, but motherboard initial memory fault still persists. Returned and awaiting next step.

Everything about ordering from Scan is great until you actually expect to get the items you paid for on the day they were supposed to be delivered. Literally never happens.

Unfortunately this is the core basis of an online ordering company. Their stock management is a joke. They will sell you things as in stock with next day delivery and then email you casually to say your order has been delayed. Their customer service is impossible to get a hold of with hours of wait times both on the phone and on live chat.

Even when you do get a hold of them their answer is always "Well you can just cancel your order then."

Just order from Amazon if you want your items on time.

I ordered at around 4PM Tuesday and my goods were with me before 12PM on Wednesday, i was sent detailed tracking information as my order progressed through their systems. As an added bonus the delivery company sent me and message with a one hour delivery window, so i didn't have to wait in all day. Goods were well packaged and in perfect condition.

Very professional service, would use again.