Scan computers

They stole my bought graphics card! They cooperate with Nvidia but are unable to drop graphics cards! By the first order, the system crashed during the payment. I tried to buy another card from Nvidia FE but scan.co.uk system showed me that I can't because I have one card already in the basket! By the second time they have cancelled my order! Because!? No Answer. They are almighty and will not answer why! I'm a Businessman! I have company and house in UK. I travel a lot and think it's a shame to delete my order! Inappropriate company for cooperating with the NVIDIA!
Your restiction is a BIG SH... CALL ME! Come see me, see where I live! You are crazy Scammers! I live in United Kingdom. NOT your crap business where I have a bank account, a credit card, etc.
As a businessman I have 10 bank accounts and 10 credit cards around the world!

We ordered a motherboard as one component of many that we ordered to build a computer. When we tried to remove the screw in the CPU unit to attach the CPU the screw simply spun. It could not be removed. There were four of us in the room at this time and the man with the screwdriver was being incredibly careful. Scan Computers only response to us has been to tell us we should have told them within 48 hours and that we must have damaged it ourselves. We couldn't tell them within 48 hours because we needed to wait for the last of the computer build items to arrive before we could commence the build. Only then could we spot the flaw. The company is acting in a bullying and accusative manner and has accused us of lying. Beware. Order **************558 Delyth

This will make a young birthday boy building his first PC so happy. Ordered on Sunday evening and delivered on Monday is impressive too. Thank you all involved.

I have purchased computer parts nearly 2 weeks ago. Parcel is not even dispatched yet. All I get is lies and misleading information provided by Scam Computers employees. Unbelievably disrespectful people and company. According to Scam Computers employees my order has been upgraded to urgent on Monday (30.11.2020)... It was upgraded to urgent status again day or so later... Unfortunately its still not dispatched (03.12.2020). It is something to report to trading standards... They should be closed down.

I was also told by Scam Computers employee (same employee who has told me a week ago that my order is in the same building and it will be with me in two days, which was last Friday, week ago, same employee who has told me that my order has been flagged as urgent and will be dispatched asap, that was Monday, beginning of this week). She now says (Thursday), she doesn't know when it is going to be dispatched. What have you been smoking there at Scam Computers?

Your response below is another joke. I have heard that at least 4 times so far. Yet another worthless information and empty assurance from disrespectful Scam Computers.

But hey, I am going to get a manager call... wow i feel so lucky! Why don't you get your manager to send my order out!

Makes you thinking who does all them positive reviews for Scam Computers. If you look on other review websites it has been mostly negative for good length of time.

Spent considerable sum with this Company purchasing different components for own Gaming PC Build.
Once all built there was a problem with one of the fans not spinning. Cannot possibly know this until all built. Scan admitted that there was a fault. They wanted me to strip the whole pc apart again, find a box and send back the tower for them to either repair or replace and then they would post out to me again. Leaving me without a pc and parts lying around for however long in took. Surely the sensible and normal approach would be to send a replacement tower, let me transfer all components to new tower, put defective tower back in the box and return? Thats too simple for this company and far too sensible, its much easier to be awkward as then maybe the customer will go away? Not this one I'm afraid. Credit card company have been notified and now there is a charge back happening. I would have actually been happy to buy another tower and then return the defective one for a refund but with the totally indifferent and s**t customer service i do not think they would refund me. This company have been around a long time, they have sold many parts for computers that have no issues. But the real strength of a company is shown by how they deal with issues where is doesn't go smooth, on this occasion they get 1 stars from me, thats because i cannot leave 0

Over 15 years I've used scan.co.uk multiple times.

On the three occasions there has been a problem the stores customer support was shockingly bad, the first two I put down to individual error, just a one off, but after this third issue it is clear they have a policy company wide to block and obstruct any post sales issue resulting in a return. The company wash their hands of the products they sell the minute they leave the store.

The first occasion was a decade or more ago, a disk they sold failed, it was before it became routine to contact the disk manufacturer. It took about 4 months for them to get around to sending out a replacement.

A few years later some blank DVD's were shipped, when I came to use them it was clear it was a bad batch, all 25 disks had a visual issue, and were faulty, despite this they insisted they only had a 28 day warranty and refused to refund.

The third occasion, two weeks ago, I returned a Netgear modem which had a serious firmware issue, not fixed after a firmware update, which they asked me to do. After updating the firmware didn't fix the issue - I asked for a return, they ignored me, and continued to ignore me until I invoked my 14 day legal right of return, on top of my right to return a faulty item, only threatening them with legal action resulted in a response.

They are simply crooks, if you item works, as it usually does, they are fine, but if you need to return something, well, just hope you don't if you ordered from scan.co.uk, and don't expect a new item every time either, this last item was already returned at least once as the box was cut open already.

Ordered system parts 30 th Nov cost near £1000 I am a long serving business customer, so you think they look after you NO 10 Dec still nothing no emails unless it was me to follow up lie after lie, keep away from these con artists, canceled this order ask refund, funny takes 4 days to go back into account but took money same day, never in my life have I had such rubbish customer service they deserve to go bust never again will I use them, not even got any apologies, pathetic company scan you are.

Recently spent well in excess of a £1000 with SCAN Computers on new pc components, including the new Intel Core i9 *******K CPU. At the time of order (end of September) Scan was taking part in Intel's promotional tie-in with the new Avengers game, of which the i9 *******K processor was listed as a valid purchase. The promotion runs from late August 2020 to late February 2021 (for purchases). After waiting a couple of weeks to get my Master Key code from SCAN, I called them to enquire when it would arrive. Their response was an email with the following: "... we cannot provide you an Avengers code as this is for participating order from the 19/10 to the 30/11..." which, according the promo page on their own site and on INTEL's is utter rubbish. I called again to inform them of their mistake regarding the promotion dates and was told a customer manager would call. They didn't. Instead they emailed right at the close of their day with "... this offer was for a specific timeframe and selected purchases. As such as previously advised we are unable to meet your expectation of supplying a code." Which again is totally incorrect based on their own advertising. Tried to contact again and this time... no response after four days and counting...

A LONG time ago a friend introduced me to the world of computers and to Scan. My needs were. And remain, modest, but I have always had un-patronising advice from their staff and excellent products and service. I met Shelley and found he shared my love of cars (I am a race car engineer). And I ended up sourcing and selling him a Midnight Purple Skyline R33GTR at a time when they were nearly new in the UK. I am told he may still have this and that his love for fast Nissans remains ;) My friend runs a Bosch service agency and consultancy and he buys a lot from Scan, and he shares my enthusiasm for this company that we have watched grow exponentially. Only now, after so many years have I hit a problem, and it's one entirely of my own making. I managed, through tiredness and carelessness to bend a lot of Intel processor socket pins on a board I just purchased. Luckily something made me take out Scan's cover (and I hope it proves a wise move) the board is winging its way back to them for assessment. In all I can thoroughly recommend Scan whether you are a commercial purchaser like my friend, or an end user who views computers as a necessary evil like myself. I wish them well with deserved continuing growth and success. Their original modest shop had a sign proclaiming "You have tried the cowboys, now try the Indians". I did this and never looked back :) Such a sign may be considered un PC these days, but it was sage advice that we are glad we followed it! Good luck all at Scan. Chris Wilson, Shropshire. (And yes I am happy to drive over to Bolton for proper service and advice).

Everything happened very quickly. It arrived at my place less than 24 hours after my order. It was very carefully packed.

Honestly just stay clear of this amateur company.

So, to start off I ordered 2 products, a PC case and PSU on the 29th of November. It took them contacting customer support 6 times, literally phoning the warehouse manager and 11 days to put 2 boxes into one big box and send it.

Now, they sent me the products and lo and behold, the PSU is broken/faulty. Now I put in an RMA request which went smoothly, and then they got back to me telling me I "voided the warranty" claiming I had "physically damaged" the PSU. I did not remove any warranty stickers, nor physically damage the PSU, I simply sent it back to them how it came.

So yeah, if you want 11 day delivery waits when you pay for next day, dealing with customer service who give you the exact same CTRL + C and CTRL + V response, and then send you faulty products and then blame YOU, go with Scan.