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Harry P.

Contributor Level

Total Points
124

1 Review by Harry

  • Scan computers

12/17/19

Honestly just stay clear of this amateur company.

So, to start off I ordered 2 products, a PC case and PSU on the 29th of November. It took them contacting customer support 6 times, literally phoning the warehouse manager and 11 days to put 2 boxes into one big box and send it.

Now, they sent me the products and lo and behold, the PSU is broken/faulty. Now I put in an RMA request which went smoothly, and then they got back to me telling me I "voided the warranty" claiming I had "physically damaged" the PSU. I did not remove any warranty stickers, nor physically damage the PSU, I simply sent it back to them how it came.

So yeah, if you want 11 day delivery waits when you pay for next day, dealing with customer service who give you the exact same CTRL + C and CTRL + V response, and then send you faulty products and then blame YOU, go with Scan.

Harry Has Earned 4 Votes

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