Martin B.

Spent considerable sum with this Company purchasing different components for own Gaming PC Build.
Once all built there was a problem with one of the fans not spinning. Cannot possibly know this until all built. Scan admitted that there was a fault. They wanted me to strip the whole pc apart again, find a box and send back the tower for them to either repair or replace and then they would post out to me again. Leaving me without a pc and parts lying around for however long in took. Surely the sensible and normal approach would be to send a replacement tower, let me transfer all components to new tower, put defective tower back in the box and return? Thats too simple for this company and far too sensible, its much easier to be awkward as then maybe the customer will go away? Not this one I'm afraid. Credit card company have been notified and now there is a charge back happening. I would have actually been happy to buy another tower and then return the defective one for a refund but with the totally indifferent and s**t customer service i do not think they would refund me. This company have been around a long time, they have sold many parts for computers that have no issues. But the real strength of a company is shown by how they deal with issues where is doesn't go smooth, on this occasion they get 1 stars from me, thats because i cannot leave 0