Krzysztof S.’s Reviews of Scan computers & more

Krzysztof's Profile

Review 1
First Reviews
0
Votes 0
Thank Yous 0
Fans 0
Profile Views

6

Contributor Level

Total Points

Computer

3/27/24

.
I placed an order for a motherboard, processor and RAM. Since they had the option to finance it, I took them up on the offer. Financing has been approved. I paid a 100 GB deposit and waited patiently for the order. It was supposed to be implemented on March 27. (I submitted it on March 25). I took a day off from work so as not to miss the courier. All the equipment was to be installed in the computer that I will have on my business trip, which starts on Tuesday after Easter. I'm leaving for Easter and I'm going straight to a business trip. And the fun begins. On March 27, I receive an e-mail that they cannot locate the RAM. They managed to find the RAM, BUT IT IS OPEN AND WITHOUT THE ORIGINAL BOX (they dug something out from behind the cupboard in the store which fell there and no one wanted to pick it up) they offered to send me this garbage, without a box but with a guarantee. I refused, so they said they didn't care. As a goodwill gesture, they offered me free shipping, which was free anyway? Complete lack of responsibility, will to keep the customer. Thanks to the canceled application, I have to pay for the parts in cash because I am afraid to make another credit inquiry in such a short time. Thanks to scan co uk I know how not to serve customers and how not to solve problems. You will get used parts at the price of new ones, a broken credit history and a broken schedule. Do not buy in this store.

Date of experience: 27 March 2024

Comments (0)
149 Views

Helpful (0)

Thank you

Liz N. – Scan computers Rep 3/28/24

Thank you for leaving us your feedback, please be rest assured this is not a true reflection of the level of service we pride ourselves with, and we are disappointed we have let you down on this occasion.

We have investigated this with our warehouse team and it does appear to be human error, one of our B grade items has been put in the wrong section of our warehouse with the A grade stock. The item itself, was in excellent working condition however, was without its original packaging. Unfortunately, the product offered was the last remaining stock and this particular line had been discontinued however, in usual circumstances, we would aim to offer a discount to suit both parties, or alternative product and provide this information in a timely manner. After a review of the email and call logs, we can see this opportunity was missed by our Customer Service team, before the decision was made to cancel the order. We are sorry for any inconvenience this has caused you.

With regards to your credit history, we have been in touch with Novuna directly, who have advised that the cancellation will not affect you at all. Only the search will show up on your file.

We hope this information helps. If there's anything more we can do to assist please let us know.

Kind regards,

The SCAN Team