Turns out Scan had sent my card back to Nvidia which is taking time and have said they would send out a replacement. I have been buying parts from Scan for years and have never had a problem they have always had good delivery time and good prices and I will continue to buy from them this one mistake does not make them a bad company I think they are just very busy and mistakes happen
Sent my card back because it had a hairline crack in the thread on the water block only ever see it drip once and I did not want to send it back but it's brand new and had taken me a long time to save up for. After a while of waiting, I had to email them because the card had been with them for 4 days then they said the card was wet from the pump which was rubbish and it looks like they removed the water block and it's missing a chunk of the water block where the crack was in the screw thread I have my pictures and a video that shows minor fault that was not a problem but it's been two months and they don't reply to my when they do email they say chasing it up but still nothing and their picture shows a puddle of water sitting on the side of my card anyone with a brain knows gravity would not leave water sitting like that it would run off and it looks badly staged now with my video and pictures I will have to file a claim and also see if this is also a criminal matter as it's my property that they have damaged and first pic is where DPD left my card second is the threaded with cracks that I only ever see drip once really upset over this and I don't understand why they would do this
Absolutely fantastic service, the website is easy to use and the ordering and delivery process is made very easy. 5 stars isn't enough for this company
Computer came broken on day 1
Had to repair it 3 times for the same issue in 1 year.
On the third time, they accused me of water damage, even though it was the same issue and I personally witnessed the fault.
Tried censoring my review on trustpilot so I came here.
After ordering a motherboard I realised I didn't need I contacted before delivery advised returning. Returned in return time never used. Advised item faulty was the item. Sent out now I'd not taken it out of the box it was a straight return. Refused refund. Spent over 2 grand with company and made to feel like a liar the email team where very rude saved all emails the customer service team were to they said they confirmed the item was one sent confirmed and I paid delivery wasn't cheap. Told well I must of somehow used it made it fault then bagged and tagged it so it was unopened. As if I would even be able to do. Don't use I lost a motherboard and over 260 quid
We bought a laptop from this company. It started having problems so we sent it back. It's 90 days since and they have now broken the laptop unhinged in the middle. They won't fix it or return it or pay back the money for it.
Complete scam. I wish I had read the reviews before purchase.
I was looking for a specific piece of equipment which could be used in Africa. It is quite difficult to source in the UK. SCAN provided all the manufacturer specifications and so it was easy to ensure I was selecting the right bit of kit. The order process was straightforward and the order arrived quickly and well packed. John T
Received a faulty item, horrendous customer service, refused to be accountable, had to prove it myself by appealing to the manufacturer. The stress was ridiculous trying to get a refund. Avoid at all costs.
This was my first purchase with Scan, and I can only say that I was really pleased with the whole experience from ordering online, through to delivery. My order was dealt with quickly, and delivery was fast. The product I purchased was exactly as described and looked like new. Can't fault it. Will order again if I need something.
They sent me a faulty motherboard, with a faulty ram socket, that is unlikely to come out of factory like that. Probably the motherboard has been repacked and sold as new. On top of that, they rejected to refund the return shipment expenses and refused to ship a replacement while they are testing the faulty motherboard, leaving me unable to do my job.
Worst experience with a customer service in the UK and my entire life.
Will never shop from them again.
I returned a faulty AKG wireless instrument set to Scan Computers 3 weeks ago. They don't deny receiving it as they sent it back to their suppliers. - They have told me that they won't refund me until they receive a replacement from their supplier. - What the hell has what goes on between Scan Computers and their suppliers got to do with my refund. - I have escalated a Paypal claim and they haven't responded! - Crooks!
Steve Cassidy
When the 3080 orders went up, I got one in my basket instantly and, after 45 minutes of page timeouts and trying to refresh, when I finally went to pay the card was completely gone and no eta on when I'd get it.
Thought I'd try again with the 3070 launch and the exact same thing. Managed to get the one I wanted in my basket, took me 15 mins to get to the delivery part then, when I went to pay, it times out repeatedly for half an hour. When it finally connected me again to the site, the 3070 was no longer in my basket and they were all gone. What an absolute joke of a site. Can't believe I trusted them to actually handle the demand better this time.
I am still waiting for my computer to be returned after 8 weeks, yes 8 weeks, they ended up changing mb, graphics card and memory, they tried getting xmp to work, failed.
I suggested I don't Ned xmp, now on final stage, saying no access to bios and other errors.
I have never experienced such bull$#*! in my life, being an ex computer technician I can't believe the incompetence.
They are now on the edge of me refunding the whole lot, 3k.
Never again.
Received parcel
2nd hand products
Refused to replace
Sent back and said ive damaged
Kicked off a massive fuss and now refuse to sell replacements to me
So have half a pc from scan and half from elsewhere
Absolutely useless and arrogant
Avoid at all costs go to overclockers.co.uk
Buyers beware!
They are using covid-19 as an excuse for issues that were here before the pandemic. Charging for nextday delivery when they know they cannot achieve it. They never cancel/refund instead they state it's too late. But your order won't be ready for weeks.
.
I placed an order for a motherboard, processor and RAM. Since they had the option to finance it, I took them up on the offer. Financing has been approved. I paid a 100 GB deposit and waited patiently for the order. It was supposed to be implemented on March 27. (I submitted it on March 25). I took a day off from work so as not to miss the courier. All the equipment was to be installed in the computer that I will have on my business trip, which starts on Tuesday after Easter. I'm leaving for Easter and I'm going straight to a business trip. And the fun begins. On March 27, I receive an e-mail that they cannot locate the RAM. They managed to find the RAM, BUT IT IS OPEN AND WITHOUT THE ORIGINAL BOX (they dug something out from behind the cupboard in the store which fell there and no one wanted to pick it up) they offered to send me this garbage, without a box but with a guarantee. I refused, so they said they didn't care. As a goodwill gesture, they offered me free shipping, which was free anyway? Complete lack of responsibility, will to keep the customer. Thanks to the canceled application, I have to pay for the parts in cash because I am afraid to make another credit inquiry in such a short time. Thanks to scan co uk I know how not to serve customers and how not to solve problems. You will get used parts at the price of new ones, a broken credit history and a broken schedule. Do not buy in this store.
Date of experience: 27 March 2024
Needed some rare server RAM, website was clearly labelled, with a huge stock-list so prices are competitive. Ordered arrived superfast at my cutsomer's address overall saving me a 126mile trip! WIN WIN
Please do not purchase from them, I bought a 3000 Computer, MSI, to receive it as absolutely unusabe as the audio is not working.
They offered a repair which would take up to 10 days (Crazy for a computer that is supposed to be use for work) and I finally got them to receive it back as a refund. They found a minor scratch on the computer and refused to refound it. In the meanwhile they want to send the computer directly to MSI without repairing themselves (which they proposed int he first place). This is absurd, as for a minor scratch that has nothing to do with the AUDIO I have a 3000 computer which is totally unusable for professional purpose. Plus the time wasted is incredible.
I will never advise to anyone having to deal with this, they convinced me to buy another computer from them as they knew the urgency, and then not repairing my other computer.
Avoid wasting money, time and peace of mind.
Brought an msi motherbroad witch was faulty when arrived, sent it back under rma and was told 3 to 5 days sent on the 5. 01. 21 they received it the following morning. 3 day later still no news rang them and told me still in warehouse waiting to be looked at. After was told they had not received it yet dpd delivered it. DO NOT USE THESE PEOPLE. Was told will be over a week to get a replacement sent back Disgusted and angry.
I wish I had read the reviews first as I wouldn't have used them. I have parted with £600 for a laptop and no one can tell me when I will receive my laptop. The dates on my tracking information are wrong and no one has bothered to get in touch with me. I have spoken o the company on a daily basis and no one seems to care that I have paid for a product that doesn't exist. I am now waiting to get my money back.
Horrible! Just RUN! This company will take your money and leave you waiting week after week for dispatch, giving lie after lie after lie
Do yourselves a favour and use anyone... anyone else. Customer services couldn't give a rats anus.
Overview
Scan computers has a rating of 2 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scan computers most frequently mention customer service, next day and graphics card. Scan computers ranks 168th among Computer sites.
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.
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Family added value
We’re like a family, so naturally we’re friendly, approachable and always here to help. Passionate about what we do, whether it’s tech, service or even just answering the phone. So if you do call us, you can be sure that we’ll always find the right person for you – whatever your query. And with a team of over 200 strong, there’s always an expert on hand to happily share their knowledge with you. From software to hardware to expert technical advice and care, there’s nothing we don’t know about tech – after all we’ve got hundreds of awards, thousands of positive reviews, so we must know a thing or two.
Gamer, creator or music maker?
Whether gaming, creating, editing or production is your passion, we’ve either got your spec, we’ll find it, or we’ll develop it tailored to you. From pre-built workstations to computer hardware and PC components, along with all the latest and greatest products and accessories.
Expanding our bespoke portfolio, we are proud to bring you Intel and NVIDIA server solutions designed to address the latest cutting-edge applications in today’s IT world – whether it be Deep Learning, HPC or 3D Graphics. We’re also offering a high-end 3D graphics virtual platform and advanced digital signage and analytical solutions too. Adding high performance systems into your business demand a network capable of supporting them – and we’re able to help here too. Our professional services consultants are able to provide advice on network design, security and compliance, working to recommend the best hardware for your business, but also ensuring it is deployed in the most effective manner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for leaving us your feedback, please be rest assured this is not a true reflection of the level of service we pride ourselves with, and we are disappointed we have let you down on this occasion.
We have investigated this with our warehouse team and it does appear to be human error, one of our B grade items has been put in the wrong section of our warehouse with the A grade stock. The item itself, was in excellent working condition however, was without its original packaging. Unfortunately, the product offered was the last remaining stock and this particular line had been discontinued however, in usual circumstances, we would aim to offer a discount to suit both parties, or alternative product and provide this information in a timely manner. After a review of the email and call logs, we can see this opportunity was missed by our Customer Service team, before the decision was made to cancel the order. We are sorry for any inconvenience this has caused you.
With regards to your credit history, we have been in touch with Novuna directly, who have advised that the cancellation will not affect you at all. Only the search will show up on your file.
We hope this information helps. If there's anything more we can do to assist please let us know.
Kind regards,
The SCAN Team