business logo of XIDAX

XIDAX

Overview

XIDAX has a rating of 4.5 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XIDAX most frequently mention customer service, tech support and top notch. XIDAX ranks 4th among Computer sites.

service
85
value
80
shipping
75
returns
49
quality
77
+32
How would you rate XIDAX?
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New York
1 review
0 helpful votes
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ASK FOR ASPEN!
April 28, 2025

I have been having an issue with my PC crashing while playing games. But then Aspen tapped in and worked his magic and now I have no issue. He was super nice and understood the gamer perspective! *******/10

Date of experience: April 18, 2025
Virginia
1 review
0 helpful votes
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Best customer service interaction
April 28, 2025

Aspen has been helping me over the past few days helping me diagnose and prep my pc for repairs. He gave straightforward and concise instructions and very helpful and professional. I do have to note that getting support through emails and calling was slow and difficult. I'm glad the chat feature on the website was able to put me in contact with aspen to assist me because he saw the process through.

Date of experience: April 18, 2025
Louisiana
1 review
1 helpful vote
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Great customer support
April 15, 2025

Aspen was very helpful and went beyond what he should to give me all the options available to me great representative

Date of experience: April 5, 2025
California
1 review
0 helpful votes
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Aspen was very helpful
February 8, 2025

I needed a PC check up. My Xidax system was purchased in 2018 and still runs strong to this day. Every year I have someone on the tech side remote in and check things out for me. Very satisfied with Xidax, and also Aspens help for this yearly checkup.

Date of experience: January 29, 2025
Tennessee
1 review
0 helpful votes
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Outstanding computer and support!
February 5, 2025

Aspen and Joel were extremely helpful during my diagnoses of my pc, unfortunately it could not be locally restored. The expedited my shipping, provided in-depth instructions which made the whole process awesome. I love my Xidax PC.

Date of experience: January 26, 2025
New York
1 review
0 helpful votes
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Great Service
February 24, 2025

Aspen was a pleasure to work with, he fixed my issue and made sure it was fixed and updated everything to make sure i was good he is the best thank you Xidax

Date of experience: February 14, 2025
South Carolina
1 review
0 helpful votes
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Aspen is an absolute rock star!
March 10, 2025

Aspen is an absolute rock star!

I was at my wits end and he worked with me literally all day until my pc was fixed and running great!

Date of experience: February 28, 2025
Texas
1 review
0 helpful votes
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The goat Aspen.
April 26, 2025

Thought my pc bricked itself And thought I lost everything. Aspen got my pc working again and was able to save everything on it. Thanks G.

Date of experience: April 16, 2025
Idaho
1 review
0 helpful votes
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Aspen saved my pc's life!
February 9, 2025

My desktop was on the brink of death and Aspen saved my pc! Hours and hours of work days on end. He did a beyond amazing job and I'll forever be thankful Q~Q 💜

Date of experience: January 30, 2025
Tennessee
1 review
0 helpful votes
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Aspen Y.
March 14, 2025

Aspen helped me with a months long issue that he solved with one photo

Date of experience: March 4, 2025
Delaware
1 review
0 helpful votes
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Aspen gets the job done!
December 23, 2024

Aspen took the time to go over all possible issues, which saved me having to send the PC in for trouble shooting. He made sure to explain different possible causes along the way which deepened my understanding of computers and their components.

Date of experience: December 13, 2024
Texas
1 review
0 helpful votes
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Fixed most of my pc issues
December 22, 2024

I've been having issues with Space Marine 2 and some other games that have been crashing and Aspen having spent 4 1/2 hours trying to isolate the issue managed to find the issue and now my pc runs really well.

Date of experience: December 12, 2024
Washington
1 review
0 helpful votes
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Fixed my pc
February 6, 2025

Overall great experience, the technician helped me out with what I needed and was polite.

Date of experience: January 27, 2025
Arkansas
1 review
0 helpful votes
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Aspen is the G.O.A.T
December 24, 2024

Aspen is amazing. She got my PC running right and we went through quite a few troubleshooting routes, but she prevailed! Aspen restored my faith in Xidax. Thank you!

Date of experience: December 14, 2024
Kansas
1 review
0 helpful votes
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Works Great
November 19, 2024

Outside of some issues with the purchase initially, which were actually my own fault and the guys over at Xidax were incredibly helpful in helping sort those out. The PC is running great, set up was super easy, and it runs all the games I play at if not the highest settings than damn near. But that's probably more on me not being a PC literate as I could be not knowing how to min/max settings, so all and all great company, great PCs would definitely recommend.

Date of experience: October 30, 2024
Michigan
1 review
0 helpful votes
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Great technical support
December 28, 2024

Aspen was very helpful, helping me with a long time with updating drivers and fixing a broken camera!

Date of experience: December 18, 2024
California
1 review
0 helpful votes
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This PC is amazing.
November 19, 2024

This computer is amazing. I am using this computer for a couple months now and I don't have any issue with this. Games is running very well, good graphics, tower, vents and everything, professional work with computers and system.
Payment method is also fair, worth it purchase.

Date of experience: October 31, 2024
California
1 review
0 helpful votes
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Great customer support!
December 28, 2024

I had a great experience with Aspen in Tech Support. They solved my power issues within 10 minutes and was very responsive!

Date of experience: December 18, 2024
North Carolina
1 review
0 helpful votes
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I have bought 3 gaming laptops and 2 desktop computers from XIDAX over the past 5 years. XIDAX has always been responsive, easy to work with and with excellent craftsmanship. Special thanks to Shane for all his awesome work and taking his time to answer my questions.

Date of experience: November 6, 2024
Utah
1 review
0 helpful votes
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Tech Support
January 12, 2025

Aspen in Tech Support was very helpful getting a few things i needed help with figured out.

Date of experience: January 2, 2025