XIDAX

Let me start off by saying I enjoy my PC from Xidax, and customer/IT support have been really helpful. However, there needs to be improvements made when shipping their products.

Upon receiving my PC for the first time, the GPU was completely ripped out of the PCIe port, damaging both the card and the port. The puff pack that they had placed inside the computer to keep the components safe had evidentially either not been put in properly, got too hard, or was knocked out of place. They requested that I sent back the entire build, which I had done.
The entire repair process took 3 additional weeks for me to receive my computer a second time, making it take in total 2 months to receive a fully operational computer... sort of.
This time the packaging was awful. The outside box had very noticeable damage, there wasn't nearly as much protective gear around the internal box, and the front of the tower case had been broken. The repair team also forgot to put the rest of my order in the box! Leaving me with only the tower. No power cord, manuals, paperwork, wifi extender, etc. If I didn't have multiple PC's in my home, I would have NO WAY to power on the computer to preform a quality check to see if any more damage has been done or if it was just the case, but thankfully I do and just took another power cable from another computer and ran some benchmarks, nothing else was damaged.
I'm waiting to hear back from their support team for the second time now to see what they're going to do about this. I have had nothing but positive experiences with the company themselves, they've been nothing but helpful and it pains me to see their products being mishandled and forgotten to be shipped.

Their lifetime warranty and shipping guarantee makes all of this free, however possibly having to go 3 months after purchase for a computer I could build myself in 30 minutes is insane.

This company has good potential. Their sales team is extremely helpful, as well as their customer service. Everything has been taken care of promptly, but their IT team needs some serious work done to them.

Would I recommend this company to a friend? Absolutely not. Until they make some serious changes in how they handle returns, stay away from this company.

These guys are plain awful. I ordered a $4,000 workstation from them for my business. I talked to the Xidax sales rep (Austin Gomez) on the phone while ordering and he was very friendly and seemed very determined to help. He assured me that there would be regular communication on the build so I could plan accordingly if there were delays. After what seemed a positive experience he asked me to write a customer service review for him so that he could get a $10 dollar reward from Xidax. I gladly did this, but as soon as I did Austin stopped bothering to communicate with me. The build was estimated to take 24 days to ship, but Xidax never updated the build status for me, never posted any pictures, never assembled any components, and never explained what the issue was, simply stating that "Covid will delay shipping." I wasn't asking about SHIPPING. I am not concerned with carrier delays. I was simply trying to find out when they would actually BUILD my computer and mail it to me. They refused to give me a response, give any indication of the build, or answer when it might arrive, as they never updated the order info on my account, which they promise to do as a service to customers. Ultimately after two months of no computer or updates and minus $4,000 from my business account I had to cancel my order. It tore me apart because I desperately needed this build for my business. If I had just chose to build it myself or have it done on Etsy, then I would probably actually have a computer by now. What a bummer. After I called Xidax customer service and they hung up on me a few times they FINALLY agreed to cancel the order. They never once apologized for any build delay or customer service issues, they didn't offer any sort of deductions or perks, and they never explained why they simply chose not to build the PC, even after I asked multiple times. Furthermore, Austin never got on the phone with me again, even though he was allegedly my "dedicated sales engineer." The whole experience has left me disgusted and upset. If you are thinking of purchasing Xidax, PLEASE RECONSIDER. There are better options out there.

I'm beyond satisfied with the product, the service, and the company as a whole! Highly recommend Xidax.

The best in the business for all your computer and gaming computer needs. Also the very best when it comes to customer support and warranty!

Amazing tech support helping me quickly resolve my issue. This company goes above and beyond to make sure customers are taken care of.

Hands down best gaming computer. Very knowledgeable staff and great customer service! I highly recommend!

I ordered a new computer for 3d modeling and playing the new Hogwarts game. Got it with the a 4080 and new ultrafast m.2 drive. Love it. Loads fast and got here in a few days. Thanks Xidax I'll need another one for my wife soon.

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Happy about the work and support from XIDAX

They treat us with respect whenever we go in and that is what is missing most places.

5 different machines from this group and couldn't be happier. Can't go wrong with Xidax. I wouldn't go anywhere else.