XIDAX

I researched many PC makers in the market and decided to follow a hunch and go with XIDAX... I was not wrong!
The online chat experience was great, I had a lot of questions which were answered in a timely and polite manner; the agent was not trying to sell me something I did not need. He hooked me up with a Veteran discount (Thank you!)
Tracking my order was easy and was able to get updates via the chat function.
The rig was delivered on time and in perfect condition, I simply unpacked and powered it up without any issues.
Thank you XIDAX for making my buying experience easy and very rewarding!

Purchased a laptop from Xidax, we received it and it constantly blue screened from a hardware issue. Sent it back to them and they received it on the 22nd of July. Over the phone a representative confirmed it would be a two day turn around, here we are over a week later with nothing. I called in yesterday to get an update, sat on hold for an hour and fifty five minutes without ever talking to anyone, decided to chat in and got Jesse, who confirmed that two days was not their usual turn around and that they would have their director call me at 11 today, we are well past 11 both where I'm located at in Florida and also well past 11 in Utah as well. This company has continually failed to live up to the expectations that they set, to anyone reading this I implore you to shop literally anywhere else.

P.S. Their hold music is awful

I wish I could figure out a way to say all that I feel about Xidax and the tremendous work that they do that didn't just sound like hyperbole. BUT ITS REAL. This company is not like any that I have ever interacted with before. Stellar Customer service and an awesome product. If you are shopping around - you have found what you are looking for. Stop searching and hit em up now.

I first ordered a XIDAX in 2016, the laptop is still going with no issues but it was time for an upgrade. I decided to check out the site and was put in contact with Shane, they were super helpful, answered all of the questions quickly, and provided me all the information that I needed to build a laptop. From build to checkout, it was super easy and I can't wait for it to arrive! I will definitely purchase from them again in the future!

I bought a powerhouse computer from them for too much money. After 13 months the CPU cooler cracks and leaks all over the inside of the computer. I had another repairman look at the insides (dripping in oil from the cooler) and help me dry it out. When we removed the cooler we find a huge gap in the thermal paste-the cause of the overheating and CPU cooler crack. Whatever oily liquid that was inside the cpu cooler has destroyed my motherboard and maybe the processor. Initially, Xidax told me that they might have covered some repaired if I never opened it up and sent the liquid filled desktop across the country back to them. Never mind that more components would have been damaged by the liquid. But when I asked if they would cover it if the cause was the CPU cooler they admitted that no, they wouldn't have paid for anything.
So their lifetime warranty is a crock-they don't stand behind their product. Find someone else to build your computer.

I was going to college at the Art Institute and needed a good laptop for rendering and graphics. Also I am a gamer so two birds with one stone as they say. I received my laptop and was pretty happy. Until around a year later it crashed on me. I called them up and they said that it would be covered under warranty. I wanted to make sure it was because I was going through quite a bit of family problems. When I called them about the repair they told me that it was the mother board and it needed to be replaced. They then told me that it would not be covered under warranty because the tape I put on the top of the packaging came loose... well I was still having problems at home and it continued for a long time. To make a long story short... THEY RECYCLED MY $3,000 LAPTOP and told me tough $#*! we don; t care... even though I kept in contact and was desperately trying to get the $580 to get it back.

I bought a pc in 2016 from xidax computers. I was very lost in how I could upgrade my current system and Spencer was able to answer all my questions. He worked with me for an hour straight and was extremely knowledgeable on every subject.

Xidax sales guided me through the process of building the PC I needed for photo editing. I can run photoshop, lightroom, and bridge, as well as stream music, while I work without the latency I experienced with my gaming laptop. It's fast, quiet, and sturdy.

I had been planning a new PC purchase for a few months. I pre built about 50 or more on at least 10 different sites. I kept coning back to Xidax because the parts selection was definitely better than others. Some companies are ok with selling you mid grade equipment. Not Xidax.
Once i placed my order i did have an issue with my order getting "lost in translation". XIDAX's awesome staff helped get my order back on track. The very next business day i had my confirmation. I was expecting a 3 week to a month or so to take delivery. I received my new PC in under 2 weeks. They also sent build photos as they were working. Ive never been shown the process on any of my other PC's. I had no issues with the delivery. Outer box was handled quite nicely. The set up and install were hiccup free as it is supposed to be. 10 out of 10 would order again and recommend to anyone considering a new PC.
Thank you Xidax!

I give it a 4 star because now my cpu which they recommended I go with is going out.
They also didn't tell me the new cpu ******* series was about to come out shortly after ether I was bumbed to find that but i did need my pc back fast. So its understandable. Anyway just a few months in and my cpu is failing so my next update will answer if I give a 5 star or one again as its fully covered in warranty at their dime. Ill give a 5 star if they respond appropriately. I will say they do care a great deal about customer support and that goes far for my family of gamers and salespeople where the pc is always on. Cheers

So, I got myself my first gaming desktop through these guys. The computer is so far running just fine with the exception of one of the fans. So far I'd brought this to their attention three different times but they don't seem to be interested in replying to me about this issue at all.

Oh, they're super nice to you during the sales process but then drop off the face of the planet if something goes wrong? I went with Xidax because I didn't really have a choice. My laptop was crapping out and it was just time for a new system but so far... I really hate being ignored. Especially considering this is an almost $2K system, brand new, and should NOT be having issues right now as far as I'm concerned.

Just be aware. They may not work with you after you receive your computer.

Bought a hi-end computer for my son for Christmas. Was looking at an Alien Auroa but ended up with Xidax (my kid found the company). Price was cheaper, service was great in configuring, the machine showed up and has worked great. Only issue was the service person helping my son configure the software tried to up-sell him on some anti-virus subscription -- this gal probably spent a total of 2 or 3 hours helping him configure and sell him. Anyways, he declined the up-sell but did get everything set up properly. Its only been six months but he is very pleased with the system.

These guys an gals are top notch, I had questions before I even started putting it together an they answered them all in a flash. I had problems with potential shipping options they worked tirelessly to get it done. I couldn't be happier with my purchase and amazed with a level of customer serves I've never seen before.

I am the one typically leaving positive feedback, it takes a lot for me to make a negative comment. When checking out an employee called me to verify that I was a real buyer. I was billing a serious laptop computer for school. The Xidax employee told me i could build a desktop with similar or better stats for the same price. Long story it doubled the price. After waiting months I got the desktop and a thunderstorm surge killed the power supply. Apparently "acts of God" are not covered under lifetime warranty. I shipped the computer back to the company. They replaced the power supply and sent it back. In return shipping the video card and motherboard were damaged. They had me ship it back at my expense. I'm just a little frustrated with myself buying into a sales pitch which turned out to be a bit disappointing. I bought the computer about a year ago and have spent about nine months with a nonworking computer. $7000+ spent wisely oy vei

I have this far had an amazing experience with this company. The website interface is amazing for doing a custom build. I had a little issue of getting ahold of customer service this week but once i did i can see why. I had the Pleasure of speaking with Tanner who made the process of redesigning my order and getting me the rig i want for an amazing price a breath of fresh air. It was by far the best customer service experience I've ever had in my life. Tanner was polite, courteous, and an expert at what he does. Throw a parade in that guys honor.

I had the pleasure to work with Tanner and I was immediately greeted with quality customer service. There was no wait for support, and He was very informative as I was browsing the sites selections. Ultimately, I ended up sending him links to what I was looking for and very quickly he sent me a link to the exact built I wanted. Tanner even assisted me through the checkout process and reassured me of the Lifetime Warranty and how this is the best deal for the money. I appreciate the personalized experience.

Spencer & Andrew were extremely helpful after I input some information incorrectly. The pricing of the computer I ordered was absolutely amazing considering the market of PC's at this time. If I ever need further service or want another PC. I'm definitely going to Spencer & Andrew@ Xidax PC.