So, I got myself my first gaming desktop through these guys. The computer is so far running just fine with the exception of one of the fans. So far I'd brought this to their attention three different times but they don't seem to be interested in replying to me about this issue at all.
Oh, they're super nice to you during the sales process but then drop off the face of the planet if something goes wrong? I went with Xidax because I didn't really have a choice. My laptop was crapping out and it was just time for a new system but so far... I really hate being ignored. Especially considering this is an almost $2K system, brand new, and should NOT be having issues right now as far as I'm concerned.
Just be aware. They may not work with you after you receive your computer.
I’m sorry for the experience you had with our company. You’ve been through a lot. If you would like to follow up with me and I would love to fix your issue please email me at Support@xidax.com. I really appreciate your honest opinion. I look forward to making this better.
Mary Greco
Director of Customer Relations