Aspen was able to get my xidax pc compatible with epic games site again.

Aspen was very thorough.

Awesome! Nice fast helpful

It was great aspen helped as much as possible and had great convos

He was a great help with fixing my pc remotely

I purchased a RTX 4090 / 13th Gen Intel(R) Core(TM) i9-*******K / Maximus Hero MB/ Ect.
Sent to me completely broken, all malfunctioning to the BSOD almost immediately. After several attempts to fix an assumed software issue, Xidax insisted I pay $100 dollar repair charge, print out their label, and send it back for examination. After 12 WEEKS without update (I tried 8 times to contact them) I was finally told they replaced my AIO, GPU, and CPU. He also had the gull to say "There you are! You're a hard person to get ahold of! :)" Of course I insisted I speak with a manager/supervisor to refund my repair costs at the minimum but what I really wanted was the same pre-built PC with all new serial numbers (same model prebuilt), as well as a once-over by the tech team before sending me another faulty machine.
The day I was supposed to be called by them (they've never called me but promised 9 times at this point) I received an email update that my PC has been shipped back to me. I was upset but I figured if it all works fine, I'll be pissed about paying 100 extra bucks to repair a brand new machine they sent to me broken, but I would just charge it to the game and be happy with a functioning PC for the massive price tag I paid. Guess what? ITS STILL BROKEN! I was just working with microsoft tech support and they "strongly recommended" that I reach out the the builder about malfunctioning sound cards and bluetooth card.
Obviously, this is the last straw, I am here writing a review (I never do this) to save you all from a very lazy and possibly sleazy PC builder. With so many great options with great reviews, why would you risk it with Xidax? For those of you that choose to ignore this, Good luck!

**RIP to my $5,000, I am currently waiting for a reply for my request for another repair/replacement as I type this review.**

5 different machines from this group and couldn't be happier. Can't go wrong with Xidax. I wouldn't go anywhere else.

I don't understand what is wrong with people these days. Sure your mad/afraid over whatever it may be, the PLANdemic or the war with Russia and Ukraine. Maybe their wife is leaving them because they are a horrible human being, whatever the case it's wrong to channel that anger towards Xidax. I'm just a customer with zero affiliation to them, sure some won't believe me but that's irrelevant. I still feel the need to give them a positive review and I haven't even got my rig yet. Hats off to Xidax for starting my build literally the SAME day after I ordered EVEN during such a weird time, I have screenshots to prove that. They get it. Even though they know there will be delays during this PLANdemic they still do their jobs and obviously don't use said PLANdemic as an excuse to cut corners. It's embarrassing as a human being to see so many reviews cry over such trivial things. One review literally cried over Xidax forgetting to include manuals, uh really? Manuals? You can get literally every bit of info those useless manuals have online usually in greater detail from multiple sources with a 3 second Google search, all of them. Look I get it, you don't know anything about PCs and is yet another tool in a sea of tools who buys a prebuild because of course they couldn't build a PC even with someone holding their hand showing them how to do it, so they need some manual written by a Chinese guy in extremely horrible English. I bought a prebuilt because I'm lazy and rather not go through the stress of building one again. It's very simple to do. The wires literally connect only a single way and some are even color coded so even the braindead idiots can figure it out. However people who are less than braindead come on here and say they are "disgusted" with Xidax? Really? "Disgusted?" Uh what? I get being disgusted with cold food at a restaurant but a PC building company? Are you slow or something? If I had a kid that spoiled I would immediately drop him off at a random intersection and watch him run for me in the rearview, seriously. Some people in this country deserve it. You grow up to be extremely dumb and cause a perfectly good company to lose out on business because morons read what other morons raged about in an extremely unfair review. So you were mining and fried your gpu, how is that Xidax's fault? They don't sell used graphics cards, you're just biased and have zero common sense. It's no secret kids these days are trash in every way a person can be. I'll bet everything I own every negative review is from a child or someone with the mental capacity of one. This review won't negate all the unfair reviews but it will negate at least one of you bums. I am so glad I didn't listen to any of the negative reviews and used critical thinking and made up my own mind. Critical thinking is a dying art. Decide for yourself, listening to the negative reviews will ultimately cause you to buy a PC from a company that actually is as terrible as your reviews suggest.

I bought a new gen rig after I was referred to them by a friend, it took well over a month for the thing to arrive after they had told me it would only take a week. And when the PC finally did arrive, it arrived damaged. Someone had hit the box repeatedly on one side and the tempered class cover was cracked ( THIS IS WHY NO ONE SHOULD USE UPS!)I took pictures of the box for insurance purposes but I gave it the benefit of the doubt and set up the PC because I needed to get back to working from home. Everything seemed fine when I was browsing the system, but when I fired up a game it started to get really hot, so hot that after an hour before noticing it had shut itself off because of an overheat. I figured maybe I or the PC set some stuff too high, nope the game's setting were on lowest of the low BY DEFAULT which was odd. So I ran out of time and tried to log in to my work program which uses some graphical rendering to function, the system began to fry and shut itself off again. So I contacted customer support the same day and told them what was going on, and they tell me to send it back to them. I asked them how I go about doing that since the machine was under warranty and they told me I had to pay for the shipping. WTF!? Shipping was covered by your warranty, why in the hell am I paying for shipping all of a sudden!? Maybe I misread the statement, so I sucked it up and spent like 60 bucks sending it back to them. ONE WEEK LATER they finally get back to me saying it was a motherboard issue and was being sent back to me. FIVE DAYS LATER the PC finally arrives, and it arrived damaged, AGAIN. I took more pics and I contact customer service saying that I asked them not to use UPS and you said you wouldn't and lo and behold you lied to me and did it anyways. Then the guy got snarky and said "We always use UPS so whoever you asked to not use it didn't pass you the memo. Haha" This dude really just laughed at the end of that sentence, wow. So I hook the thing up again while I was still in the chat with this guy via tablet, turned on the PC and everything seemed fine. I decide to load up another game from my Steam library, an older game, nothing graphic intensive, about 20 min into the game it shuts off from yet ANOTHER OVERHEAT! I go onto the chat and said "Dude, I just hooked this thing up 30 min ago and it's still overheating! You said you guys fixed the problem WTF!?" he responds with "Oh no! Send it back to us and we'll fix it up!" I respond with "I am not paying another 60 bucks in shipping to send this back, and I went over the insurance agreement before I messaged you and it states that you ARE supposed to cover the shipping so you owe me for the shipping from last time." the response to that: "I am pretty sure we don't cover shipping but I'll ask my boss anyways." 20 minutes later he comes back and says they emailed me a voucher to print out and bring to the post office. Great, that should have happened the first time but whatever as long as I get that money back and the thing is fixed right? RIGHT? WRONG. Another 5 days rolls by and they contact me saying this time the problem was with the RAM and that it was faulty so they replaced it. So I said "Great, how much longer is it gonna take to get it back here?" The guy responds with "As soon as you send a payment for the shipping it we will get it out to you ASAP." I am struggling not to yell at this dude over the phone at this point, so I say "No sir, I am not obligated to cover shipping costs as that is not in the insurance papers. Nor should I have to pay shipping after you sent me a damaged rig twice after I told you both times not to use UPS. And I feel you still owe me for that 60 I spent unlawfully on the last shipment" He responds with "I'm sorry that you feel that way, but our insurance policy does say that shipping is not covered by us." Me: "No sir, it clearly states that you cover shipping costs I am physically holding the paper you sent me in my hand reading it out loud to you." Them: "Oh that must be an error or an old version of our policy, we no longer cover shipping costs." At this point I have had enough "I want to speak to your manager, I want a refund." Extremely unprofessional experience this was, and I bet that rig was gonna come back damaged a 3rd time had I kept that going. Xidax is terrible now, maybe they used to be good in the past but something happened and now they are scum. 0/5 DO NOT RECOMMEND.

I order a high end pc. They give me different parts than what i asked for and when it arrived it was overheating. And to top it off when i try to get ahold of the incompetent $#*! $#*!s that built my pc and they talk to me like im $#*!ed like them. I end up seeing that my fans on the radiator didnt spim n they didnt believe me and acted like im doo doo dummy. I ended up fixing it myself bc im a g. But wait theres more... i told my friend about this cash money website like YO YO YO GO TO $#*!DAX THEY GIVE YOU FREEBIES AND HAVE A LIFE TIME WARRENTY YO YO YO LETSSS GOOOO! He gets it. Same issue with over heating but unlike me he got a way more blingy and pricey compooter but we couldnt fix it. He ended up sending it back twice! And theyt reated him like $#*! on the floor. And they broke his cpu by running a benchmark for ta thread ripper (he has a amd ryzen 7 5800x) and $#*!ing melted my mans $#*! like the water in his aio was boiling bc it shot to 104c. They ended up realizing they cant hear or read, the iliterate bastards had his order number wrong and after realizing he ended up taking a $#*!ing $#*!box to the drag strip and melted its $#*! hes like " yeah imma need you to send it back for repairs. Sorry" and they wouldnt refund him. And when they sent it back the first time it had the same issue so they either lied about 'reseating the cpu, ram sticks, aio. Updated bios and software. And applied new thermal paste' "apparently" yeah but the real kicker is these apes been doing this for 20 years?!?!?!? Smooth brain, exotic cricket looking asses need to take their goofy asses back to disney. Hyuck.