XIDAX

I purchased a custom PC with lifetime warranty from Xidax a little over 1 year ago. The GPU went out, so I contact xidax to get a replacement sent out under the warranty. Xidax tells me the way the warranty works is I would have to pay for a new GPU up front, then send the current defective one back to them. That way they can verify it is in fact the original part etc (which is understandable) and then once confirmed it IS the original part, a refund would be processed for the new GPU. So I go ahead and pay the roughly $520 for the new GPU. They send it out, I mail the old one back in, but then never receive my refund. So I call them after waiting for over 1.5 months and they tell me "oh sorry. Looks like nobody ever processed that for you. I'll get it handled right now". Okay great. Well then another week goes by, and still nothing. So I contact them again, this time via their online chat so I have proof of records and screenshots should this problem keep happening. This time the person says the SAME exact thing "oh sorry about that. It'll get processed today". So I asked for some sort of email confirmation that it is/will be processed. They tell me "yeah once it's actually processed, you will get an email". Now another week has gone by and still nothing. I an absolutely furious and now I'm stuck filing police reports, disputing charges with me back, and getting attorneys Involved for fraud. I would highly highly highly recommend choosing another more trustworthy company for any PC needs.

I had an issue with my motherboard. Sent it back to Xidax for repairs. They covered everything under warranty and delivered my computer to me extremely fast. Love the service thank you so much

I configured and purchased bought my second Xidax PC a little over two years ago. About a year after, I began experiencing crashing / BSoD problems when gaming. Sadly, Xidax support has just plain left me hanging and I've now got a 2-1/2 year-old rig that's just not good for its intended use. I've submitted countless screenshots and performed every test they've asked me to over the past month and they've basically just left me hanging without any real attempt being made to solve the issue.

I'm more or less forced to buy a new system for gaming, and I can tell you it is NOT going to be a Xidax PC this time due to the lack of support - support that is touted as being so fantastic, and was a big reason I chose Xidax in the first place.

On another note, while the idea of fully configuring your own system was intriguing, in the end, the need to select all the various components just goes overboard. As a gamer of course I want the ability to choose my processor and graphics card, but the other options you need to choose border on the realm of the ridiculous. Type of fans? Grade of thermal paste? You can't be serious. If I wanted to bother with these kinds of minor details I'd just build my own system.

I'm a gamer. Gamers are concerned with DPS. Previously, I've bought gaming rigs of several "major" brands. Time came for yet another new rig. I went to the Xidax website and started to configure a build. That's when my DPS drastically increased. It's not what you think. At Xidax my DPS came in the form of Drew Wilcox, the Sales Manger who helped me configure a build appropriate for my gaming habits. I call it "Drew Per Second," or DPS, because he stayed with me and gave me great insight into how to build the best rig for my purposes. He was totally awesome. A couple of days later, I went back to the Xidax website to complete my order and, again, talk with Drew. And again, I had some awesome DPS going down. What a great experience. I now have my new Xidax gaming system and I'm enjoying my gaming FAR more ever before. Having an actual gaming rig that has been custom built by people who know gaming vs. one of those "off the shelf" so-called gaming computers available where you also buy toilet paper, makes a huge difference. If you need a gaming rig, or if you just want to upgrade to the ultimate, contact Xidax. If you're lucky enough to have Drew as your guy at Xidax, then you've arrived at DPS heaven. Happy gaming.

I was tired of wasting money on basic store bought laptops that couldn't compare to my desktops performance and since I travel quite a bit I wanted to actually invest wisely this time. I found Xidax and started looking through their site and after reviewing every laptop and option I made my purchase. The site was very easy to navigate and the process of picking the components I wanted was simple and it was a bonus that there was a chat option to help through any part of the process. The process for applying and qualifying for financing was easy and quick as well. When I realized I had made an error when choosing my features Xidax customer service team was on top of it and resolved my issue immediately and answered any questions I had. I received my awesome laptop a few days later and I can honestly say it was better than I had expected! I'm having fun messing around with everything when typically I dread having to boot up my laptop. You are in good hands with Xidax and I will highly recommend them to anyone I know who is looking for a new laptop or desktop!

Shane stuck with me and even though I am sure he could sense how picky I am, he succeeded to get me a configuration that truly is the best PC I have ever owned in my life. We had problems initially, but their sales and support teams helped me get any issues I had TOTALLY resolved. The problems I had were not related to Xidax but rather the shipper. Xidax is the best PC YOU will ever own. Is it worth every penny. ABSOLUTELY...

My guy Spencer from xidax was extremely helpful & polite when it came to upgrading a few mistakes & wanted to make my gaming experience even better than i thought. 10/10

Incredible look and style while maintaining extremely high quality! Very happy with the customer service as well! Knowledgable staff that took the time to answer my specific questions.

I started chatting with Chief Salesman Brayden who seemed helpful at first. I told him what GPU I wanted in the PC, also the price range. He immediately tells me to go check out Dell for cheap PCs because I don't know what I am talking about. The Chief Salesman seemed to get very mad when I said someone else had better prices (MAINGEAR PCs). He immediately attacked me for supposedly not knowing anything about PCs. Would not promote this company with the lack of care in customer service.

Absolutely $#*!ed people, and customer service. I have sent out a laptop to be repaired. 20 days later no update, no response nothing. I called in to find out the status of the repair. The tech guy said last update was on Aug 30. And we are waiting on the quote from manufacturer. So there is a big surprise there! Xidax doesn't manufacture your laptops and computers!. So I asked who is the manufacturer, and he said I don't know because I don't have the bottom of the laptop to get some info from the sticker. So I asked can you find out from somebody who sent the laptop where so we can track. His response was no I cannot. So here we go, 3 weeks later after the laptop was sent in for repairs, no one knows where the laptop is. And in todays world when the laptops are used for daily work, 3 weeks later no one knows where the laptop is or when it is going to be repaired, or if it is going to be repaired at all.

I was very surprised to learn that they are so horrible at xidax, and their process absolutely lack common sense and logic. Now will be waiting for the call back from a manager. Who will probably tell me the same thing, I am stupid, I don't know where your laptop is because we sent it somewhere.

Order a PC 01/20/22 they recommended a minor change. Build time supposedly three weeks. Now they are telling 4-6 weeks. DONT WASTE YOUR TIME. There are too many reputable builders out there that will give you an HONEST build date.

I've always wanted a gaming pc but never knew where to start. I hopped in a stream and saw a logo for Xidax and when I asked the guy about them he wouldn't stop talking about how good an experience he'd had with this company so I figured I'd have to check it out. When I got to the site I was a bit confused and really had no idea what I was doing but the chat window popped up and one of their sales agents walked me through everything step by step and made the process a LOT easier. I don't remember who the original rep I spoke to was but at this point I've probably talked to them all, I got a pc I would have never dreamed I'd own and it runs flawlessly, I couldn't be happier with my purchase and I'm hoping to be an affiliate like the streamer who recommended them to me. I can't say enough how much this company made me feel cared for and how far they went to deliver what I wanted. YOU GUYS ROCK, THANK YOU XIDAX!

I just recived my new Xidax machine, to replace my old one. I have purchased to machines for myself and one for my wife. The last one I built with them lasted almost 10 years, and is still a beast, I upgraded to a new machine just because of the technology changes that have come along since I built the last one. Sold my old one to a friend who is building a VR driving machine complete with cockpit, seats, controls etc, and my old machine still has the horse power to drive that! The customer service has always been top notch, every time I have had questions or issues they were extremely responsive and ready to help. The one time I had a hardware issue (RAM that had gone bad) they not only sent me new parts immediately at no charge but they even upgraded it for me. There has been no downside to being a Xidax customer, machines are fantastic, customer service 5 stars, and a warranty unlike anything else out there. Buy with confidence these folks are great. I will be a loyal customer for as long as they are building machines.

Just talked to a "Product Specialist" who didn't know what ryzen 3 was, He asked me if I meant RTX 3000 series. It's an awful company with awful customer service trying to keep low-end consumers away from AMD CPUs go with another builder like Redux who doesn't try and push you into getting an Intel CPU.

Great group of humans to work with and a wealth of knowledge around a great product. Super cool products that are great quality. Highly recommend on all the levels.

I've bought 3 computers from this company that were great desktops still running strong and my youngest son wanted one and I didn't feel like we had the room for another so I got him a laptop for the time being and the sales man messed up the order twice and never told me of it was being built or the total I had to call and find out then he was charging me for the the 1 tb and was only putting 500 in it then I got the laptop and it looks like something u would buy from Walmart it's the case is the cheapest one they probably can find I spent 1500 bucks on it its sad that the company is starting use crappy materials I was bragging to every one about this company and now I don't think that's going to happen I still need one more desktop and I think I'm going to go somewhere else this company is going down hill and it's a shame for the pple that believed they were the best so hopefully they figure there crap out before they go down hill