AT&T has a consumer rating of 2.51 stars from 634 reviews indicating that most consumers are generally dissatisfied with their purchases. AT&T also ranks 7th among Internet Service Provider sites. The most common issues with AT&T are around customer service, which is not as good as expected by some customers.
I was totally deceived by the sales rep at the AT&T store. I was told my bill would be one price, but when the bill came it was significantly higher, like $80 higher. The guy flat out scammed me. These people have morality. In the midst of a pandemic they are out here scamming the public. BEWARE! This company practices deceptive sale tactics, and should be charged criminally.See positive reviews
Called their retention dept to try to get a better deal to save money in these pandemic times and representative said they could save me $40 a month. I signed up along with a phone upgrade. Was all happy till I got the email of my new services, instead of $40 less my new monthly bill is going be $40 more! Tried calling to rectify, still on the phone with them for over an hour. Will cancel and switch to Verizon or T-Mobile. ATT doesn't care about their customers. Stay away worst customer service!See critical reviews
The reason that AT & T gets bad reviews now is because their level of service has drastically declined with everything from misleading information about pricing to rude customer service! The company is awful!
Because they never really will cancel your service! They overcharge you and when you finally get a hold of them they still refuse to help.
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