AT&T

AT&T has no loyalty or care for their customers. I've spoke with several representatives throughout the years and not once have been taken care of like a long term customer. I was conned into their service in the first place with a bogus deal with fine writing at the bottom which I wish was better brought to my attention. One of their service representatives even tried to recommend other companies for me to go with rather than assisting a loyal long term customer.

How they have a 4 star rating on google is false advertisement and it blows my mind. I hope nobody else falls into this scam company and they stop poorly servicing people.

I check my account and see my bill is $795 instead of $275 I tried to connect the support team for 4 hours I keep having connection issues app shuts off 4 different reps all asking to repeat the issue last rep comes and solves in 5 minutes. Question is was it a type of stealing money technique, or were you thinking customers are stupid that they won't enquire about it, how many of such cases happen in a day there are lot of elderly customers who are not aware of how to approach this issue, it's not just a $$ it's $595 extra money charged, it's a theft 4 hours of time, anger, frustration for a middle class person to deal with such a big amount is a problem I could have left it as soon as they fixed it but my question is how many more people out there are suffering such forced financial theft. AT$T I need an answer and a solution and accountability for my 4 hours high blood pressure movement.Should I just leave it and go with the flow so that many more such incidents can happen.

AT&T wireless has been the worst business, I regret signing up with them very expensive, I had a sales rep come to my home flirt with me in front of my husband and he didn't get fired or written up. And my bill is sky high. A Few staff members didn't even take care of my account accordingly. I'm very disappointed specially now. When our world is upside down. Hugh businesses get richer While others are struggling to get by

They refuse payment in full because of there mistake, got name an address wrong on service an blamed me for it, totally a messed up phone company do not use these people at all they need some respect for there customers

Hi
Your Steve sales person was responsible of making false commitment. I bought 2 samsung phones and home internet services as per Steve he said the bill would be $95 plus tax for 2 phones ACP discount plus $20 discount will also apply
3 month after connection my bill is still coming of cell phones $124 and $128 which include charges of home services install by Steve which he says is 0 charges actually its $ 9.99 monthly and there is another charges applied $4.99

I am not getting any discounts as per commitments

I need some body call me and honor the commitment.

We bought a new iPhone from ATT. At the time of the sale their wireless was having issues and the estimated time to backup and restore was over 3 hours. The salesman ran my imei number through the system and looked over my phone. He said 'take the new phone home and finish transferring your files. Bring the old phone back within 1 billing cycle and we'll credit your bill $100. When I bought the phone back in 20 days later they refused to honor the trade-in.

My response was childish and regrettably immature. I'll stop by today and apologize for not handling my frustration like an adult.

If being sold a specific plan with a specific price that requires you to call customer service twice in the following 7 days and act pissed off in order to get the things you were sold, AT&T is for you!

Scumbags still up to their old tricks - hidden service fees, nonsense fees that are just there to take advantage of people that don't know any better. And of course they push you into the automated, debit, paperless billing so it falls under the radar with most people. They (like most corporations too large to be of value to their customers) are barely better than organized criminals.

AT&T store located at ******* Michigan Ave. Dearborn Michigan. We work with an associate I believe his name was Smiley. I want to express what a liar, and misleading he is. I purchased to IPad and he told me I will NOT get charge any service fees, activation fees.

Well what a joke not only I got charged fees, he added $6 upgrades fees Insurance $45 for each Ipad Fees and $35 fee. You don't have to lie to make a sell. Be honest.

I want to encourage everyone that if you choose to shop at AT&T stores video and record the process or it's your word against theirs.

Nevertheless you don't want to shop at a store that's going to lies, con, and mislead. I do not recommend this location…………

As soon as you sign up employees from other countries call you and ask for your pass code and security questions. You can hear they are in a room full of people. I also could not get the install dates when I wanted.

Two thugs in dirty street clothes, driving an unmarked pick-up truck went into my backyard unauthorized and began digging holes all over the place. I yelled at them to get off my property and they just laughed at me, mocked me, and kept digging. They turned out to be AT&T employees who feel perfectly free to trespass anytime they please without notice and who laugh in your face when you tell them to leave.

I had AT&T for a couple of years. The cost kept going up, and my monthly charge in the past year ranged from $110-$196! I took notes on calls to customer service asking about inconsistent billing. When calling back and referring to what I was told, no one had records of my calls. The company lies and does not train its agents well. Different answers from different agents. Hours and hours of calls every month. Unfortunately, AT&T had the most consistent connection where we lived. We have moved, and the first thing I did was change providers.

Promised me a set price when I signed up after the first bill came it was almost triple the cost, customer service is a joke especially when you get transferred to the Philippines. Don't waste your time call Spectrum they seem to have the best prices.

I was an AT&T internet customer for 6 years. When I moved to a new house, I was given an installation date. The day before, I was contacted and told the date was pushed back by an additional 8 days. Now, 4 hours after the time frame and several calls to try to contact someone who has any idea of when to expect the installer, I've given up and had it cancelled. Hopefully I won't continue to be charged for internet I cannot use. I even went to a physical store to see a sign that said, "will be back in 15 minutes." Do real employees actually exist with this crappy company?

During hurricane Ida my service was our for a total of 34 days. That does not include numerous times when it was out for 2-4 hours. This is for u-verse TV and internet plus phone. In September I called and asked for refund for 17 days and was credited $89.03. My monthly bill is $218.92. The math I learned in school tells me that 17 days is more than half a month, so why only $89.03.
Now that everything hopefully is repaired, I called to get credit for the last 17 days credit. I was told that I would not receive any credit for those days.
I refuse to be treated like this by any company and after several tries to right their wrong, I must find another company.
Try AT&T at your own risk.
PS. Their contract is no good for the company. During the 3 years I was with them after I moved to Louisiana, they raised my rate about half way through each year. Thanks for this opportunity to let others know of my experience.

They over charge take your money, my bill suppose to be paying $192 per month for 4 lines. They charge me $336 twice and every month they had extra charges that they don't wave. Plus signal is really bad I get no service everywhere. Stay with your actual mobile company. I had tmobile never had any problem with them.

The salesperson who convinced me to switch to AT&T was the start of the lies. Basically AT&T is not counting my trade in credit and claims my phone is "lost," so they are charging me hundreds of dollar. However, I have provided them the imei number and usps tracking number. 10 months last and 13 calls later to customer service…no progress. They are rude and they don't take notes so each time, I have to start over. Often they say, "Let's just see what happens next month" and nothing happens. I have never felt so financially stuck. They will not leave their service without paying the full price of the phone I was supposed to get for free. I have cried and screamed over something so simple. They will not let me talk to a manager. I leave them 0 stars each time they ask for feedback and no one follows up. Avoid the stress at all costs and choose someone like Verizon instead! I have wasted 14 hours of my life on them having the same conversation.

Playing on this internet service gives me a headache. There is absolutely no way it could be this abysmal without something being wrong. Anytime I connect to any game, my ping is higher than my internet bill, and that is just incredible. Wish there was a 0 star rating.

This company thought it was a good idea to buy up and merge all other companies.Now they are too big to operate properly. Driven by greed they swallowed all the competition and now there are no other services providers in the area. So people are stuck with worthless service from a worthless company. AT&T has had 50,119 grievances filed with the Better Business Bureau over the past three years.