Macy F.

The salesperson who convinced me to switch to AT&T was the start of the lies. Basically AT&T is not counting my trade in credit and claims my phone is "lost," so they are charging me hundreds of dollar. However, I have provided them the imei number and usps tracking number. 10 months last and 13 calls later to customer service…no progress. They are rude and they don't take notes so each time, I have to start over. Often they say, "Let's just see what happens next month" and nothing happens. I have never felt so financially stuck. They will not leave their service without paying the full price of the phone I was supposed to get for free. I have cried and screamed over something so simple. They will not let me talk to a manager. I leave them 0 stars each time they ask for feedback and no one follows up. Avoid the stress at all costs and choose someone like Verizon instead! I have wasted 14 hours of my life on them having the same conversation.