AT&T

@att *******@atthelp are worthless. This is hour number 7 that I have been trying to get att customer service to favorably address my issue.

WORST CUSTOMER SERVICE EVER and BILL INCREASED DRASTICALLY with no explanation. I called Customer Service to sit on hold for 17 minutes and then "try" and speak with the person who could barely speak English. I was trying to resolve an issue from the previous month when I called and was told it was "all fixed now." SURPRISE, still messed up. All these representatives do is keep saying "please hold," "I am sorry about your experience but rest assured I will assist you," and when you tell them that the information you were provided the last time you called and they are now saying "I am sorry that is wrong but I will assist you," and you get completely different information. I have been with AT&T for over 10 years and the past couple of years their customer service is AWFUL! Can't speak English clearly to understand, have NO IDEA what they are saying and information they are providing, and everyone tells you something different! My elderly parents and my aunt are also with AT&T and unfortunately I have tried to assist both of them the past few weeks and also had horrible experiences (not to mention the phone calls both lasted over an hour and a half)! I have already switched to Verizon (as of yesterday) and I will be assisting my parents and aunt leave AT&T this weekend. Hard to believe that about 5 years ago I actually wrote another review for AT&T giving them 5 stars and talking about how they were one of the "few companies left who still truly believed in good customer service; and although the outcome of my conversation wasn't exactly what I hoped for, the customer service representative was polite, knowledgeable, and took the time to explain everything to me." What happened AT&T?

Have been with T-mobile for 10 months. Customer service was great, cell service wasn't working out called ATT to see what they could do. I asked about a 12 month prepaid service they advertised. The woman asked why I wanted prepaid and then hung up on me. Called back and got someone new. Told them I was a veteran and asked about the discount. When she said it was 80 dollars per line, I said it was much more than advertised on line and that's when it went downhill. She was borderline yelling at me. I asked her why she was so mad and she didn't answer. Thanked her for her time and end the call. Looks like I dodged a bullet. If this was potentially new customer behavior, I'd hate to see if I had an issue.

Be prepared to wait up to 3 hours to get someone on the phone, and then when they help you they will nicely SELL you an outdated phone or their Air internet service that looks like a toy and cannot be setup with customer support only available during business hours. Good luck with tech support. Don't get suckered into their selling tactics. I am on the phone now waiting again. The worst customer service.

I am the managing partner of a movie cinema in St. Louis. We called twice today due to no internet connectivity. We were told there is an outage and the issue would be corrected by the end of the day. It's now 9:30pm (11.5 hours later) and we still do not have internet connectivity. As a BUSINESS, we are critically dependent on internet connectivity. The majority of our ticket sales are generated ONLINE. We lost a lot of money today due to AT&T's inability to restore connectivity. I wish I could say this is the first time we had significant issues with AT&T, but it's not. AT&T is simply not a reliable provider. Not for business. Not for residential. We are likely going to switch to Spectrum.

Allows customers personal information to be accessed then penalizes the customer for their lack! They will not provide the accountability and transparency they require from consumers. My banking information was accessed through the data breach that allowed my funds to be drained. I trusted this monopoly with my livelihood. Not only did they not provide me with any assistance it was deemed not important. Im a disabled veteran whom lives on a meager monthly income. So a hack and drainage of my banking accounts is a serious inconvenience to me

I requested a stop process of payment from AT&T, and they told me that they could not do it and that my banking institution would have to. So, I called my bank, my bank stopped the process of payment on their end and told me that AT&T would have to do so on their end. I did not cancel my autopay; I called to transfer accounts for auto pay. I gave my information to the representative, and guess what, it was never put in along w/ the process of stopping the process of payment to a closed account was never completed. AT&T charged me a return check fee. I called in to complain and to see if they could override that due to the negligence was not on my end. One supervisor (some guy) was rude and ignorant and said that he wasn't doing it. This supervisor tried to make me believe that I said something on a recorded call to prove his case, and I asked him what did I say besides the fact that I followed protocol and asked AT&T to do their due diligence, and it was not done. I called the next morning and well, I am stuck w/ paying a return check fee. I have been with AT&T for 2years, and I keep having issues with my auto pay being kicked out, always having to pay extra money, etc. I started to go pre-paid when I paid my phone off, but a representative stated that I could have a better deal to remain in a contract. So, poor choice, I stayed and added another line. If I did not add another line, I would have dropped having a contract and went to prepaid services. It's either prepaid after I pay off this phone or on to another company. I am tired of AT&T.

For a month and a half I have been dealing with AT&T and I'm getting nowhere. I have 3 lines on my account. My son's phone screen just went black. We were told it was a warranty issue. We sent the phone back with a UPS label that was provided by AT&T, somehow UPS lost the phone because the only scan that UPS shows for that tracking number shows it was scanned into the UPS system and that's where it stops. AT&T has been rude and unhelpful. We were told by AT&T to file a claim with UPS, we did, then we get an email from UPS saying that we are the 3rd party and AT&T has to file the claim. We call AT&T and they are telling me that they can't submit a claim, it's our responsibility. UPS says it's up to AT&T and the whole time AT&T keeps saying that they won't restore our service until they get the phone or we pay $1000.00. This is ridiculous. I swear I'm ready to start calling attorney's to round up other people to start a class action lawsuit. First we had to deal with their damn data breach, now this. Can anyone help?

Approximately 12 months ago, my wife and I each purchased Samsung A14 5G via AT&T. Approximately 3 months ago I started getting numerous robo calls. I set the phone to only accept calls from my contacts list. This did not stop the unwanted calls. I get 10-20 calls each day. Most originate from my area code and occasionally I have returned the call to be advised that the number does not exist. I
went to the local store where a CSR made some changes that she said would clear the problem. The problem remained.
A few days ago AT&T sent me an email suggesting that "as a valued customer", they would make sure that my phone was operating as it should. I chatted with a person and explained my problem. He tried several things like checking software updates and restarting the phone and then came the pitch,- they could offer me a monthly subscription package that would guarantee the calls would stop. I ended the chat. During the chat, I had asked the CSR how a robo caller could bypass the phone settings. He did not or could not answer. Since that time I have considered that question deeply. The only entity that could bypass those settings is AT&T. They download the software and it is my recollection that this problem started around the time of a software revision. Since the phone is more or less useless to me in this state i have turned it off and enclosed it in a screened enclosure. I will pay to have the software forensically examined and the results will go to FCC. Another nail in AT&T's coffin.

I would rather go prepaid or back to using a phone booth before getting service with this useless company. All they do is drain your bank account. Their service sucks. Can't even get service in their store and if you try to pay your phone bill good luck you're gonna get charged late fees And reactivation fees because they can't magically find you in their system they tried charging me one month $1200 for a phone line and a phone that was already paid off. They made my account go negative and I had to pay overdraft fees and honestly it's easier to get a tooth pulled than to contact anybody in customer service and all they're gonna do is transfer you to another department so you'll be left chasing your tail tell who knows when.

And it's not including all the overdraft fees I had to pay. They did this to me two months in a row. I'd rather use smoke signals, then to get robbed by AT&T I thought the IRS was bad

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset.

Found out today while fixing the account issues that she created when improperly bringing on the new line (which was the only reason I had called), that there were no credits and I had been straight up scammed into financing 3x apple watches on my plan. Customer services solution was to offer multiple opportunities for me to simply PAY for the watches anyways at a slightly discounted rate. Kept implying and using language that I HAD LIKELY MISUNDERSTOOD! Would not listen to the recorded call and acknowledge that their rep lied. Offered to have feedback sent into their inhouse team to have the issue addressed. This is code for "please leave your negative feedback internally so that we can hide it from the public."

**Do not trust anything a representative says to you over the phone. They lie. They then wasted HOURS of my time pushing a product that I did not even request. Later they then implied that the fault was possibly mine and that I may have misunderstood. They then gave me the wonderful offer to simply pay them for the items anyways like that was a favor. I now have to go out of my way in the middle of yet another work day to send back the items. They acted like refunding me the sales tax I was made to pay was some sort of special favor. And in the end with her deepest condolences and apologies offered to give me a $25 credit for the inconvenience. Absolutely ridiculous...

Worst customer service ever, they lie about your trade in's and charge you full price after they say it will only be 200 owed, then they'll hike your bill up every month without notice or reason. Horrible phone Service not to mention, very unreliable

While shopping at Kroger two at&t salesman tricked me into joining. They lied about cost per month and that the phones were free. My first bill was $258. Second bill was 425. Don't be fooled by these salesman walking around in other stores

Chat through this app can be very frustrating as no one has any history of previous internet issues, and are rude or elusive about it when asked. We've had three technicians out to our home to fix intermittent and slow Internet, not once has a tech nor agent looked up or inquired into the history of our issues. You have to start all over again with each incident. Incredibly poor customer service, if only we had a better alternative, we would switch providers immediately. And what's even crazier, their customer service has been this way for decades.

This is horrible service, even though it's fiber, I loose signal 10 times a day, it says unstable connection. It's totally off today again. I've never had problems like this before, I definitely will be changing to t mobile

Where do I begin? The company is disrespectful, dishonest, rude, and deceitful. I've read several reviews where the consumer entered the agreement under false pretense; then, when calling to rectify the situation, you are transferred to several different operators to repeat your problem repeatedly. I see now this is an avoidance tactic frequently used in this company to avoid dealing with the customer's complaint, found error, or a dishonest practice. Absolutely absurd and factual statements! I am a first and last time customer of ATT&T. Please be advised this is a dishonest company with deceptive practices, poor connection, and poor customer service on a regular basis. The thirteenth month has been just as distasteful as month one. I will take the monetary loss to rid this disease; for prospective clients, don't waste your hard-earn money. I have learned the hard way.
Very Dissatisfied Customer

I was with AT&T for years. Unfortunately I had to deal with them again recently. Nothing has changed since I left. This would be the last cell or internet company I would use if I were you. I sincerely hope this review dissuades at least one person to go elsewhere. What could have been a simple fix or remedy on their part will hopefully cost them business and profit. I'll take some satisfaction in that.

Plain trash service, customer service, over priced with them for 6 months biggest mistake! T-mobile is BEST! Btw thats all most always the issue here full bars blank page! Only can use wifi in my house by xfinity to get my phone to work. Taxes can't come come soon enough! Mind you 2 cells and 1 tablet bill 230$ there crazy! And my phone rings and I can't even see who's calling it doesn't even show anybody's calling it just rings hate this service

My grandma and I tried to cancel their At&t wifi after her husband passed away. When you try to cancel online through your account, the cancellation page is conveniently "down" - so you have to chat or call... Red flag #1. Then she and I chatted with multiple agents because they kept disconnecting. Interesting. Pretty sure if I had asked for their stupid fiber upgrade we would have been served immediately. Anyways, we said over 10 times in one chat that we just wanted to cancel because she is moving to assisted living. These bastards tried to convince her to KEEP THE WIFI in an empty house she is SELLING. Apparently these people don't even know what assisted living is because then they tried to get her new address. I hate this company. How dare they hassle my grandma after my grandpa's death.