Expected better from this well known company. Recently, my travel plans were cancelled because I was not able to travel because of Covid-19 restrictions. I called AirBnb customer support immediately, however, after waiting days and over 1 week for responses – they denied a refund for my cancelled trip because of Covid-19 restrictions. Their response is that WHO declared a pandemic in March and their Exceptional Circumstances policy after March 14 does not cover any cancellations related to Covid-19. Do not expect much from this greedy company and take this into consideration when using them to travel.