Wow-here we are again with ATT games they play, Be careful now the newest is the reps at the executive office deny knowing who you are and ever speaking with you? Crazy? So keep good e mails, text copies and call date and times who you spoke with? They still have never fixed the bill issue from (2) + years ago. Such scammers and deceptive staff. So again reach out to FTC,FCC, state Atty General, Texas preferred, someone has to pay attention.