anthony l.

BUYER BEWARE. I purchased a bath vanity from lowes for $800.00, I waited two weeks for it to be delivered. When they delivered the item on Friday April 19th i opened the box and noticed the top had a crack down the side. I immediately called lowes and asked if they could send guys back to pick it up. She said it was too late and that should would open a case and they would call me within 24hrs. I waited till Sunday April 21st and received no call. I called and was told sorry our computers were down but i will push the case forward to the store and they will call u within 24hrs. Mon,Tues go by and i call on wed the 24th. And was told sorry case was not sent. They then sent the case again to the store. The store calls 3 hrs later to review case and requests that i send pictures of the damage which i did immediately. I was told they would review the options and contact me when they have an answer. (almost 3 weeks without a sink). I waited all day today for call but heard nothing so i sent them an email to send someone to pickup the entire package. I was willing to just have the top replaced. 2 HRS later they call saying they got my email and want to know if they would accept their options. I said I would take another allen & roth top which they had in stock because it has been so long. She went away for 20 minutes and came back and reading off the computer screen responded " We are sorry for your experience and want to compensate you by offering you $50.00 credit and you can keep the broken top" My response "Are you smoking something, how does $50.00 get me a new top? Her response" i understand so we are willing to offer you a $60.00 credit,this continued until she reached $80.00(the cheapest top is 249.00) They essentially wanted me to accept their offer which would result with me having to come out my pocket for more money to replace the top. I declined and they are sending someone back to pickup the POS vanity and cracked top. I WILL NEVER EVER BUY A THING FROM THIS STORE. AFTER 3 WEEKS OF WAITING DUE TO THIER INCOMPETANCE, THIER OFFER TO CLEAR IT UP WAS TO HAVE ME AN ADDTIONAL $250.00. What a complete joke this was. I have never experienced anything like this. I spend thousands purchasing building material yearly nut never again from LOWES