BestBuy CA

Worst experience with online orders and call centre
No one will give you a proper reply
Will keep saying sorry but no solutions
If you want to lose your time and money go for the online service

I ordered a product and paid for shipping and taxes with no indication that I would be hit with a massive customs bill. Refused it and returned to sender but was not refunded my money at all despite attempts to communicate with the company and then escalation to Best Buy. Beware! Shady business!

As a company, the sales department wants its customers to be completely satisfied with their purchase at Best Buy.
Return policy for any product at Best Buy; within 30 days or even if the seller informs you of a feature of a product that does not exist; works against the client simply because they don't believe him/her. Customer satisfaction is not the main point at Best Buy. Management does not worry about generating alternatives to keep the customer happy.

Their 'refurbished' products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it.

They're completely apathetic and detached offering a coupon to shop with them again as the 'solution'. Their practices are truly CBC Marketplace Investigation worthy and I'm going to bring it; this isn't a one off experience.

U cant get a hold of sellers on the site. How do U know what buying before getting? How can U find out if the phone uses blue tooth for S Pen or not? The reps dont know a f ing thing: may be re train them

In March 2024, I registered the Insignia Air Fryer recall, and now over 6 months later, I have not received any reply, acknowledgment, refund or egift card for my recall submission. Each time that I have called, am told that my refund/egift card is being processed, has been escalated but till now I have not received anything from Best Buy. I am out an Air Fryer and lost my money. Best Buy demonstrates that it has Horrible customer service, unethical business practices with scammish overtones. Will never purchase Insignia products ever again, and never anything from Best Buy.

I recently made a few purchases to Best Buy, one was for a mattress that came with glue stains all over it, I requested a return and was told by their customer service team to just to wash the glue off with rubbing alcohol, and if I wanted I return I would have to package it the same way it came which is literally impossible when it's vacuum sealed, not only that I had to cover the cost for shipping. I have tried to leave a review multiple times for the company (Mattress Direct) but it says an error occurred each time so I cannot warn new customers to not purchase from that brand.
Secondly I bought a couple of memory foam pillows from them and was sent a duvet instead and have received no response.
So all that being said I will no longer be purchasing any items from Best Buy.

Due to a problem on best buys side one part of my order was cancelled. Apparently my fairstone account which I applied through best buy for the same as cash plan wasn't able to be charged even though my available credit was more than enough. They were unable to re-process that part of my order even though 80% of it was completed. If I was to re-order I would be charged another $80 fee which is ridiculous for that one item. To say I am disappointed is an understatement and I think that this is the end of my business dealing with Best Buy. Very poor customer service in this regard.

I ordered the digital download of the EAFC24 for my son. I got the tracking number in my email with a broken link. When I called customer service three days later, they said they would escalate to the issue and get back to me in 24 hours. Nothing but crickets. I called back today. A week later. I was on the phone for 40 minutes with someone with a terrible connection. I got every third word out of what she was saying. I asked for a refund, but they would not allow it because it was a digital download. Now I am at the mercy of waiting another week just to be disappointed again. This company is a complete joke. I asked to speak to a supervisor and she hung up on me. Will never order online from them again.

I purchased a dishwasher, and gave Best Buy about $1300 for it. I spent a morning with them finalizing the purchase. They assured me several times that they head the dishwasher in stock and that it would be delivered on the 28th of September 2023. Today they sent me an email saying that it will be delivered on the 5th of October, 2023 because it's not in stock after all. At the store, they lied in order to sell me a dishwasher that will be delivered whenever they want. The letter they sent me even said: "We know that it's not your fault." No kidding. I called customer service and they told me that in fact they had no stock, so why did they tell me at the store that they had it in stock? I asked who do I complain with, and the woman at customer service told me to send an email. They are they worst. Don't buy anything from them, I sure won't.

What world are we living in, when you can't actually talk to a human anymore. Sept 21/23

I called as they are advertising an item online and I had some questions, as there wasn't much for description. Well first off the AI is useless, like what kind of random prompts are those? Next I get an actual person yeehaw.only to be informed that I am not allowed to talk to anymore humans today, unless I give them all the details of my life. Well Best Buy that ain't happening.
Imagine thinking you are so important that the customer comes last? Guess what, if this world has shown us anything these last few years, it is your days are numbered.
So when you get thrown to the curb like so many before you,,,,ciao,,, you did that all on your own.

Bought laptop Jan 10. Suppose to be delivered 4 to 6 days. Fed ex apparently lost it. Was to be delivered to Lindsay Road store in Brantford. As of Jan 26, no laptop. Can't get refund. The refund process won't even start until Jan 30. At which point, Head office has to ok it. So, if this is how they do business, I assume they are holding alot of customers money for a period of time. This can allow them to benefit from our money.

I bought a gift for someone during the asales event, 2 weeks later they email canceling the purchase. When I ask why they said none are available but the same item in white is being sold by them. They said that is different because thr color. They offer me 20$ off and now list the item off sale for 60$ more. That is a joke and pathetic.
Long short. They use vendors as a shield to not honor sales.

I bought a chair online and they billed my credit card three times for it, busted my credit limit by the same time which ends up making me pay fees. They say its normal but its not. No other company ever does this. This is definitely an illegal practice. I will never shop at Best Buy ever again.

Horrible experience and we hope they will solve the problem they created.
We bought a freezer, it was cancelled, we received a confirmation we would get reimbursed within 5 days… instead we were charged a second time, we called, spent 2 hours being sent from one person to another and nothing …it's been 18 days and still no money insight. We have proof from our credit card records! We don't know what to do with over $1800 out of pocket….

All my stuff came and it was fine. That's not the problem.

I picked 5 things and only used Best Buy and no third parties (so they would send it all in 1 box) but they still charged my bank 5 separate interactions and now these $1 charges keep popping up and freaking me out when I have already gotten my stuff ages ago. My bank was really unhelpful and wants me to cancel my card.

I am going to get a fine for going over in silly transactions because of them AGAIN.
I know it's 1 and 2 dollars here and there but still, it is not cool.

I wish I knew what was happening for sure and how to stop it without canceling my card. I would give 4 stars because they sent everything separate instead of together, on separate days but I am so stressed out now that three stars is all I can do.

I ordered a Sonos speaker online (which was promptly shipped the following morning) however found out the next day that they went on sale! I called BestBuy CA and was assisted by Priscilla from customer service who handled my issue with great care and communication. They were more than happy to match the price, especially because it was only a day after I had purchased it. Great customer service by BestBuy CA and will definitely be coming back to order online!

I drove to Best Buy this morning to purchase Stardew valley Nintendo switch. I had seen it online shopping. I asked the sales person if he could get it for me because I'm not familiar with the store.He pulled out his cell phone and we waited and waited and waited for the Wi-Fi to connect. Then he told me that it hasn't been released yet even though I told him I could buy it online but I wanted to save the shipping costs.If he was trained properly he would have told me that the only way you can get it is online. There is no in-store sales or pick up. Christmas is around the corner, Let's do some training people.