BestBuy.ca has a consumer rating of 2.4 stars from 47 reviews indicating that most consumers are generally dissatisfied with their purchases. BestBuy.ca also ranks 161st among Electronics sites. The most common issues with BestBuy.ca are around customer service, which is not as good as expected by some customers.
I've ordered many things ranging from usb sticks to board games to a television & a stereo from Bestbuy.ca. Even when I ordered on boxing day my items arrived quickly and in great shape. I've always gotten exactly what I've ordered, and I find this to be a completely reliable site to order online from. Please note this only applies to the items sold by Best Buy specifically online.See positive reviews
I bought a set of expensive wireless Jabra earbuds from the Bestbuy,ca website; sold by them and sourced by them. The earbuds advertise a one-year overall guarantee and if I sign up on line, another three years. I ordered the on the Bestbuy website and paid for them and picked them up in-store. I had asked the clerk in the store if they were a good product and she said they never had had any complaints or returns. When I returned the defective buds with the receipt to the same store 4 months later, they would not take them back for exchange and told me I should have bought another (third)warranty for 65 dollars at the time I picked them up at the store. They were indifferent to the fact the 4 month old 300 dollar earbuds stopped working 4 months after purchaser and said I could look up the manufacturer if I wanted an ask them. I have yet to be able to talk to anyone at the manufacturer.See critical reviews
Tip for consumers: Don't go near Electronics Canada or any other Best Buy third party vendor
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