BestBuy CA

They shipped my package to the wrong address and would not assist in anyway of helping me retrieve it. They put blame on me even though their system auto populates the address once the postal code is added. My postal code was correct but they had a different street name. They then advised me to contact the police to have them investigate and track down the package. When talking with customer service the agent named Het laughed and advised that I could not speak with his supervisor and that it was my issue.

Getting to talk to anyone on the phone at Best Buy is near impossible. You can't speak to anyone at the store level you need to go through an automated system & eventually someone will call you,
After a 2 week wait to have a subwoofer warranty repair I got it home &experienced the same issue as before. Calling the geek squad "Help" line & waiting a couple of hours for a call back I was told to take it back to the store for repair! I am so totally frustrated with this company & chances are very good I will never deal with them again.

Was quite annoyed before but finally got manager on phone
And he was able to find my HP Pavillion that was in for repair and had gotten redirected
To the wrong place, he brought it over personally and with a worker had it
Set up, very nice, happy with them now, sorry Best Buy.
Lorraine Beebe

The bs they say about not being charged on your card until either picked up or set for delivery, is B.S. They charge your card immediately, and then it takes at leastv5 phone calls, nasty reviews, before anything is done. And I'm still waiting

I was in the market for a new TV and best buy had just the model I was looking for at the perfect price. I chose the option to reserve online and pick up at store. After completing the transaction I got a phone call within few minutes that the TV was ready for pickup at our selected store. I was already impressed. I went to the store after I got off from work and gave them my order details, and sure enough, my brand new TV was waiting for me. The helpful and friendly staff even helped me to load it in my vehicle.

I was really impressed by best buy's overall experience and customer service. Now I know where to go for all my electronic needs.

Just tried to buy a laptop, their system cancelled my orders four times, initially I thought it was because of my credit card company, tried again after matching all the details to the period and upper/lower case, still failed. Then tried another credit card, still cancelled by bestbuy, then tried paypal, still cancelled! There was one time I called bestbuy to make sure all was entered correctly, that one was also cancelled. I'm giving up buying anything from bestbuy!

I bought a phone and in the box there was no charger, no instructions book, and there was only the sim removal thingy and the phone! Now i cant charge it! I dont recommend going here to buy a phone! Go to Wal-Mart!

I drove to Best Buy this morning to purchase Stardew valley Nintendo switch. I had seen it online shopping. I asked the sales person if he could get it for me because I'm not familiar with the store.He pulled out his cell phone and we waited and waited and waited for the Wi-Fi to connect. Then he told me that it hasn't been released yet even though I told him I could buy it online but I wanted to save the shipping costs.If he was trained properly he would have told me that the only way you can get it is online. There is no in-store sales or pick up. Christmas is around the corner, Let's do some training people.

Ordered advertised laptop and paid online (order number *******144), but after 7 days Bestbuy refused to ship it and cancelled the order without my consent. I can smell a big, big ongoing scam. Scam goes like this: customer orders laptop or similar. Usually, the price is good (in order to lure more customers into the scam). They immediately charge the credit card of 1000s of customers with no intention to ever ship the (fake, non-existent) product. By the time they cancel the order (usually in about 7 days), new victims order the same (non-existent) products and their credit cards get charged. This is a never-ending cycle of scamming customers of their hard-earned money.

I placed an online order with Best Buy Canada Online for outdoor furniture. I started having problems immediately. The order dates didn't work out and we didn't get it for the long weekend as promised. When we received any of the products, it was in 2 of 3 boxes... the 3rd box was yet to come. Then we discovered that what was in the 2 boxes was the wrong furniture. During all of this, Best Buy Canada had people "to help". The only thing they did was write the email for me that I told them to write. I asked to escalate it but that didn't help. Obviously once you have placed an order you're on your own. You have to deal with the 3rd party seller and hope they are helpful. I will NEVER order through Best Buy Online again.

I bought a refurbished Dell PC from Best Buy. It has broken down several times and it's not even a year since I purchased it. Best buy tells me they have nothing to do with PC and I have to deal with 3rd party. What I was sold is a 6 year old problem computer that is still in the last owners name! Best Buy is a fraudster

It was so bad for me, i Saw of deal on black Friday that an HP i7 laptop was available for 799cad, But when i checked the website no stock was available, I searched again and again for store online and offline.But when the deal was going to end it shows me store pickup options with laptop at 12 o clock when everything was closed,I thought it is black Friday deal will come again but next day the price increased to 999 which disappointed me so I denied my idea of buying laptop

I ordered a macbook on nov 29 2020 to be sure i received before xmas, well its obviously lost in transit, cannot even track it anymore, called but got a recording that said 2.5 HOUR WAIT! What a joke 21/2 hours... who can wait that long just to hear we cant help you... I used to buy at best buy regularly. I thought i would shop local and not buy amazon... never again BEST BUY, i will NOT recommend or send anyone to your stores. Obviously Im not the only one with extreme disapointment. I cant even cancel the order now. WOW

Bought an iPad from one of the best buys in Whitby, 3 months later half of the screen went black, and it was such a hassle to claim the protection plan, was given different stories by their staff, had to keep going back and forth, such a nightmare. NEVER again for me.

I went to the Surrey King George location to buy a light bulb that was worth 60 dollars which I used my debt card to pay the first cashier disabled the tap function and told me it was the machine so I told her I will go to another cashier so I did she notified the next cashier to disable the tap function which she did and I told her if it was over a 100 dollars it would be understandable for me to put my pin in for my own debt card with my name on it. She told me it was card not working I had used my card five minutes before at another store for a bigger purchase, So I told her she is lying and that they were stereotyping me and being racist. The person before me paid with there card fine. No pin. So I paid for my purchase with having to put my pin in. And left.

April 13 I ordered a gaming machine and a 32" monitor total price exceeding $2500. 00. I agreed that due to covid19 shipping would take 3-6 business days as Best Buy promised me over the phone, instead of the 2-3 days for local. Supposedly my shipping label and tracking # s were generated on April 15th. Nothing has been updated, in fact Best Buy can't even find where the items are? You can bet your $#*! that they charged my account! Best Buy also refuses to help find a solution to the problems they created with a promise to deliver and now refuse to price match the same items that are $500.00 less at Canada Computers. The run around, lack of knowledge, broken deliver promise are just the tip of my dissatisfaction. The return policy will not credit my account for 30 days. I'm left with filing a fraud charge on my credit card, thank fully it's not a Best Buy CC. Be warned if you plan on an expensive purchase that you are dealing with a predatory corporation!