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How easy is it to get a hold of customer service at BestBuy.ca?

asked by Sandra E. on 4/22/20

3 Answers

Customer Service is HORRIBLE at Best Buy. I've truly never experienced anything more terrible.

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Absolutely horrible after sales service. I would not buy again at Best Buy no matter the price. The sales associate was great until she took our payment. After that she was MIA. Delivery service and Geek Squad service is deplorable. My husband has been waiting 4 hours on the phone with no response.

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There is a 4-8 hour wait and they put you on hold constantly, the service people talk over you, hang up on you, refuse to give you any answers, will not confirm any information after purchase.
Managers refuse to accept calls. They offer a 5-7 day call back. Either they are withholding information and repeating scripted lines or are completely deceptive. 1st and last time I shop Best Buy!

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