BestBuy CA

Terrible - really the worst service i have ever experienced - ordered a tv 3 months ago still not he

I ordered product.
It didn't arrive at, still trying to get my money back. Don't even think about using best buy online. Not a trustable option

I have been looking to buy a printer. So I have launched a search for printers. The search provides a number of printer listing. And CLEARLY say AVAILABLE ONLINE! So I click on one after the other and each one says not available in store or online. WTF do you waste my time, saying it is available but once I go to that particular printer, the view is sold out online and instore. Are you that stupid that you cannot set a flag and have all your views showing NOT AVAILABLE, SOLD OUT or what ever you choose. JUST NOT ""AVAILABLE""" because it is not, they are not! And you are not getting my business. All the options to buy online why would I support such a garbage online presence like yours. I suppose you will have mistakes about all sorts of things which will be bad for me down the road. Warranty 1 year, no look here 6 months, no look here 30 days. You are stupid to be unable to be in sync on all your (operative word "YOUR" screens). Why waste MY TIME I have a name for you but then they wouldn't take my review but know I am really calling it to you. Now lets check another web site, which one? Anyone but yours... I might go to Amazon but your store is just down the road from me, and now Forget you!

Very bad company, customer unrespect, 4 times say will deliver and are laying, waiting them and no deliver.

On Feb. 14,2020 we bought two charger cords # ******* MD819AM/A APPLE LGT USB 2M. I charge my cell every night and 1 to 2 times during the day in a month, the reason I bought a 2 mtrs. On the second charge during the day mine did not worked. On Mars 14th, 2020 I called Bury Buy Orleans, no answer. I tries 4 times inc. the Geek dept. no answer. Tried on line no result. On May 26th, 2020 my wife wanted to buy a IPAD and a Air Fryer, so perfect time to exchange my charger cord. The Store Manager Tyler refused. Reason they were opened on Mars 14th. I
Said I called 4 times and Tyler said our phones were not available. We are both over 70 and with medical issues. We are going out 1-2 times a month for urgent purposes and we were not going to drive to Best Buy to see if they were opened just to exchange a cord that cost 39.99$ plus taxes. Our lives are worth more than that. I tried to reason with Tyler and to no avail. I was holding the Air Fryer ready to pay and my wife wanted to wait for the IPAD. I told Tyler we were not going to buy the Air Fryer and I would give Best Buy a "good" review, which I am doing. Left the fryer on the counter and left. When my wife turned her head she saw Tyler dropping the fryer on the floor, very aggressively - VERY unprofessional. SO It is to say that Best Buy did not have any interest in helping us. It is to say that after that episode Best Buy is the last store on earth we would go back to. RCPT VAL 0286 2865 5126 4803 *******011 02/15/20 16:57 hrs

On august Sunday 3 2019 I ordered the Salmans X-60 watch Fitness tracker, I looked this product on Best buy online and it looked (looked) great. The watch came 15 days after. During those waiting time I sent an email to best buy to find out why I couldn't track my item. This is the response I got:
Order number *******-A
Hello
As delay is on the Canada Post side. Its seems like delivery is expected on 23rd on Friday.
We will appreciate if you removed your negative feedback rating and due to delay in delivery we will refund you the 30% of the order immediately
Thanks
Salmans North America
Best Buy Marketplace Support Team.
Let me think for a secondDeal or no Deal?
So best buy is telling my that it is not their fault but offers me a 30% discount if I remove my negative feedback. I feel that was blackmail to me. So I choose to wait and see if I get the watch on the 23rd.
August 21,2019 my item is here but I was disappointed by the product sent from BANGWEI and not by Salmans in North America. The watch look feels very cheap and all the function they said it was doing are not. In fact, the product is so bad that I couldn't pair it with my phone. So, I contacted best buy again to return the product and this what I got from best but:
Order number *******-A.
Subject: Keep the Watch
Kindly Keep the Watch and remove the feedback first. We will refund the 50% of the amount. If you want to return, then return fee will be applied
Best buy Marketplace Support Team.
And again Deal or no Deal?
Well as of today neither I got the 30% or the 50% return. Do I care? Hell no!
Congratulation Best Buy you just lost another customer. And the reason is that when I buy something I don't like upon receiving and wants to return it I expect to be refund in full. I do understand that things happens but I am really disappointed with your customer service.
Telling me that I will only get a refund if I only remove my negative feedback was the last draw.
And the best part is that I am in the need of a new laptop and was looking into it. Now I now where to not shop.

Thank you

I recently ordered a TV from Bestbuy.ca. The item was an open box item, so I was a little apprehensive as to what I would be receiving, but on their website, they state open box items are rigorously inspected, and use words like "mint condition products" and "perfect condition open box products" in their description. Also, they state "all of the regular Best Buy policies apply to Geek Squad Certified Open Box products including, returns, free shipping, lowest price grantee". Having read this, I figured there was no risk in buying an open box item.
When I received the TV, I saw there was some small damage to the edge of the screen. Also, there were some dead pixels. I called BestBuy the same day I received it and told them of the damage. I was told they will submit an exchange request and see what they can do. But since this is an open box model, they might not have another one to exchange with. In that case, they might offer to exchange it with a new one or a different model. After 4 days without hearing back from them, I called again to find out what's happening. I was told that the exchange request has been denied and because this is an open box item, the sale is final, no refund or exchange. They claim this is their open box policy (Lie #1). Of course, this is not written anywhere, and they could not tell me where I can find this policy on their website. I was also told that if I tried to return it at a local store, they would tell me the same thing (Lie #2). I asked to speak to a manger and pretty much got the same excuses. After 30 mins on the phone, they finally offered to submit a return request. It would take 1-2 more days before I hear the result.
After that phone call, I went down to my local BestBuy. Im fortunate there is one very close to me. I asked their customer service what their open box policy is. I was told they do not have an open box policy and that open box item sales are treated the same as the sale of a new item. I then told them what Bestbuy.ca told me on the phone, and after reviewing my receipt, I was told I still have 14 days to return this TV. I went back home, boxed up the TV and returned it at the store. The only thing I didnt get a refund on was the shipping fee. Even though I told them their policy states if an item is deemed defective, the shipping fee will be refunds. The they claimed since the TV is working, its not defective. I dont know how you define defective, but to me, if something has defects on it, its defective. I didnt feel like spending more time arguing this, so I accept it and got the refund for the TV.
So, theres my experience with bestbuy.ca. They are dont stand behind their claims, and they lie about non-existent policies. They will tell you whatever they need to keep you from returning an item you rightful can return. Very dishonest business!

Ordered a IPad from Bestbuy.ca from Electronics_Canada (Giftmasters Inc) in Nov 2020 to be delivered to my Mother for Christmas. On Dec 1 &2 and 6th, E_C send a message on the website saying their inventory system has messed up and they could not supply me the IPad and offered to sell me a more expensive one. I log on Dec 8th and saw their message but at the same, the website showed a tracking number for the IPad. I then wrote a message asking if they had shipped me the IPad or not. They responded on Dec 9th saying they had received a shipment and that the IPad had been shipped to my Mother. I had a tracking number which I watch and could see that the package was delivered to my Mother on Dec 16th. When the package was opened, inside was a cheap Christmas ornament and not IPad. I then reached back out to bestbuy.ca and their response was: quote "I am so sorry about that. I have contacted the shipping department and opened an investigation but in the meantime please send it back using the prepaid shipping label attached and print and include the attached RMA form in your return package. Once received a full refund for your order will be issued"
So then I reached back to them asking for any alternatives or a person to speak with. Their reply was to ship the ornament back to them then they would refund my money. I once more ask for a person or number where I could speak with a person, again the just told me to return the item. I also reached out to BestBuy and their response was the same. This has been the worse internet transaction I have ever had. They don't even worry about fixing their mistakes. They do not care about their customers and they hid behind an website where you can't speak with a person to get any resolution. Never use Bestbuy, ca again or they will ruin your special occasion.

Warning: Do not trust Best Buy sales team, go purchase your electronics somewhere else. The company does not take responsibility for misinforming the customer about the product and does not have a proper customer complaint department, so you will get nowhere if you have been misinformed at point of sale.

I purchased a laptop computer at my local Best Buy - 167 North Queen St., Etobicoke ON.
The sales representative offered me a 4 year full insurance to purchase with the laptop - at the cost of $400 (half the price of the laptop itself). I refused, however the rep went into the sales pitch that the cost seems high but it is worth it, since I am "buying a peace of mind and know that I would not need to pay a dollar more on this laptop in the next 4 years, no matter what happens". Since I had a lot on my plate, that actually sounded good to know that I will have no more laptop expenses in 4 years. I asked about exceptions to what is covered, specifically asked about physical damage and I was assured that "no exceptions, this is a comprehensive warranty that covers you no matter what", " even if a car runs over it, you can bring it and we will try to fix it, and if we can't fix it, we will give you a new one". So I purchased it. I asked for insurance documents to take with me and the sales representative insured me that "no documents are needed, all is in our system and all you need to keep a copy of the receipt".

A year and a half later I have dropped my laptop. I came back to the store to learn that "your insurance does not cover physical damage". The cost of repair is $760 (also laptop was repaired without my approval before I had a chance to get a quote anywhere else). They offered "a partial help with the repair cost" as an "exception" for me. Somehow, this does not feel like a good deal or an exception.

I asked about customer complaint department and I have learnt that the company does not have a proper customer complaint department - only customer service phone line that loops the complaint back to the store I am complaining about.

I will not shop at Best Buy again (they lost me as a customer). I will share this experience and suggest to my friends and family not to shop there, and I hope this review can serve as a warning to others against shopping at Best Buy.

Worst customer service experience of my life
Absolutely the worst customer service I have ever experienced. Purchased a fan off their marketplace, the fan we were sent didn't work. I let the marketplace seller know (housewares and more) as feedback, not requesting a new item or a refund. They then offered us a refund or new fan which I thought was very nice considering they didn't have to with their return policies. I did NOT take the refund and suggested another fan since we needed one for our daughters room still. (As the one they sent didn't work). So they said we have to return the one we have and will email us a shipping label. With COVID, my husband is working from home and I'm on Maternity leave taking care of a newborn and a toddler, in which we don't have access to a printer. Given the circumstances, I ordered the fan online so I wouldn't have to take them to a store. I let them know that I don't feel comfortable going to a store right now and the seller, Housewares and More, said there's nothing they can do then.

Best Buy became involved after Housewares and More insulted and angered my family. Housewares and more said that I was trying to take advantage of them - which they accidentally sent ME that message, not Best Buy. It is incredibly insulting especially because I never requested a refund or a replacement, they offered. As well, how dare they say that because I don't feel comfortable taking my newborn out into a pandemic that I'm taking advantage of them! I took a video of the fan, proof it does not work, told them they can send a courier to pick it up, etc. It's getting recycled.

After Best Buy read the message chain they offered a refund, which I responded with I'm not sure how that's possible at this point as my credit card has been compromised and cancelled. I was issued a new one, but different number. They responded saying they have issued a refund. (Neither Best Buy or housewares and more ever fully read the messages). So then I reiterate the same thing, that credit card is no longer valid. They then say that they can only complete refunds to the card that purchased the product. So here we are, weeks talking in circles and nothing is resolved. Something I never asked for now resulted in me no longer purchasing anything from Best Buy again. This has been by far the WORST customer service I have ever experienced. They gave me a product that doesn't work. They shamed me for not wanting to bring my children out during a pandemic. They then said they cannot issue a refund because someone stole my credit card number. (Ever heard of store credit/gift cards?) They kept my money and didn't provide a working product. DO NOT BUY HERE.

Pire expérience de toute ma vie de commande en ligne!

J'ai commandé une smarttv directement sur le site Bestbuy qui était vendu par Bestbuy (et non un marchand externe)

Sur le site il était inscrit " Expédié en 24 heures" et la date de livraison a la maison était 4 jours plus tard. Après deux jours je reçois une notification qui dit que mon article va être Expédié, et on me transmet un numéro de suivi. Jusqu'à là tout va bien. Mais quelques jours plus tard, rien ne se passe, dans le tracking, ca dit que le transporteur doit venir chercher litem et cest figé là.
Donc je les contacte, et on nest incapable de me dire ou est mon colis, on me dit seulement d'attendre... après une semaine d'attente et toujours au même point, je décide de les re-contacter, et on me dit encore la même chose... Je doit attendre, et on est incapable de me dire qu'est ce qu'il ce passe avec mon colis. On me demande d'attendre encore 48 heures, ce que je fait. 48 heures plus tard, je vous laisse deviner, toujours rien... Je les re-contacte, on me dit encore d'attendre! Et pendant tout ce temps, ma carte de crédit à été débité, et on refuse de me rembourser! Il faut qu'il ouvre une enquête qui peut prendre jusqu'à 10 jours ouvrables! Une semaine plus tard, je les relance pour savoir qu'est-ce qui ce passe, et on me dit d'attendre encore et encore! Après les avoir menacé d'entamer des procédures légales, on m'envoie un courriel qui dit que je vais être remboursé d'ici 6 jours ouvrables. Ça fait presque un mois que j'ai passé ma commande, et je n'ai toujours pas été remboursé!

Donc je rappel au service client. La dame me dit d'attendre, et que je peux repasser une commande, et comme dédommagement elle m'accordera le même prix qu'à l'achat (pcq elle était en promo)! Voyons! Vraiment insultant comme offre de dédommagement, donc je garde mon calme et reste malgré tout respectueux, et demande de parler a un superviseur. Elle me met en attente pendant un très long moment, pour ensuite me dire que le superviseur est occupé, il va me rappeler dans quelques minutes. Après deux jours! Jamais reçu d'appel! Sérieusement il y a une limite à faire rire de soi. Bestbuy a un sérieux manque de professionnalisme et de respect envers ses clients, ils s'en contre fou de nous. Terminé à vie pour moi Bestbuy, même s'il aurait un deal incroyable.

FUYEZ LE PLUS LOINS POSSIBLE ET NE COMMANDER SURTOUT PAS EN LIGNE!