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Yvan T.

Contributor Level

Total Points
82

1 Review by Yvan

  • BestBuy CA

8/23/19

On august Sunday 3 2019 I ordered the Salmans X-60 watch Fitness tracker, I looked this product on Best buy online and it looked (looked) great. The watch came 15 days after. During those waiting time I sent an email to best buy to find out why I couldn't track my item. This is the response I got:
Order number *******-A
Hello
As delay is on the Canada Post side. Its seems like delivery is expected on 23rd on Friday.
We will appreciate if you removed your negative feedback rating and due to delay in delivery we will refund you the 30% of the order immediately
Thanks
Salmans North America
Best Buy Marketplace Support Team.
Let me think for a secondDeal or no Deal?
So best buy is telling my that it is not their fault but offers me a 30% discount if I remove my negative feedback. I feel that was blackmail to me. So I choose to wait and see if I get the watch on the 23rd.
August 21,2019 my item is here but I was disappointed by the product sent from BANGWEI and not by Salmans in North America. The watch look feels very cheap and all the function they said it was doing are not. In fact, the product is so bad that I couldn't pair it with my phone. So, I contacted best buy again to return the product and this what I got from best but:
Order number *******-A.
Subject: Keep the Watch
Kindly Keep the Watch and remove the feedback first. We will refund the 50% of the amount. If you want to return, then return fee will be applied
Best buy Marketplace Support Team.
And again Deal or no Deal?
Well as of today neither I got the 30% or the 50% return. Do I care? Hell no!
Congratulation Best Buy you just lost another customer. And the reason is that when I buy something I don't like upon receiving and wants to return it I expect to be refund in full. I do understand that things happens but I am really disappointed with your customer service.
Telling me that I will only get a refund if I only remove my negative feedback was the last draw.
And the best part is that I am in the need of a new laptop and was looking into it. Now I now where to not shop.

Thank you

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