Amber A.

Worst customer service experience of my life
Absolutely the worst customer service I have ever experienced. Purchased a fan off their marketplace, the fan we were sent didn't work. I let the marketplace seller know (housewares and more) as feedback, not requesting a new item or a refund. They then offered us a refund or new fan which I thought was very nice considering they didn't have to with their return policies. I did NOT take the refund and suggested another fan since we needed one for our daughters room still. (As the one they sent didn't work). So they said we have to return the one we have and will email us a shipping label. With COVID, my husband is working from home and I'm on Maternity leave taking care of a newborn and a toddler, in which we don't have access to a printer. Given the circumstances, I ordered the fan online so I wouldn't have to take them to a store. I let them know that I don't feel comfortable going to a store right now and the seller, Housewares and More, said there's nothing they can do then.

Best Buy became involved after Housewares and More insulted and angered my family. Housewares and more said that I was trying to take advantage of them - which they accidentally sent ME that message, not Best Buy. It is incredibly insulting especially because I never requested a refund or a replacement, they offered. As well, how dare they say that because I don't feel comfortable taking my newborn out into a pandemic that I'm taking advantage of them! I took a video of the fan, proof it does not work, told them they can send a courier to pick it up, etc. It's getting recycled.

After Best Buy read the message chain they offered a refund, which I responded with I'm not sure how that's possible at this point as my credit card has been compromised and cancelled. I was issued a new one, but different number. They responded saying they have issued a refund. (Neither Best Buy or housewares and more ever fully read the messages). So then I reiterate the same thing, that credit card is no longer valid. They then say that they can only complete refunds to the card that purchased the product. So here we are, weeks talking in circles and nothing is resolved. Something I never asked for now resulted in me no longer purchasing anything from Best Buy again. This has been by far the WORST customer service I have ever experienced. They gave me a product that doesn't work. They shamed me for not wanting to bring my children out during a pandemic. They then said they cannot issue a refund because someone stole my credit card number. (Ever heard of store credit/gift cards?) They kept my money and didn't provide a working product. DO NOT BUY HERE.

I ordered 2 items on Black Friday expecting to receive them 3-5 business days later, as chosen. Once I didnt receive any shipment information, I went online and noticed that both items were back ordered. When I ordered them, they were not back ordered. There was no notification that this had happened. It would say, shipment arrival Nov 27. Then the next day, Nov 28, then the following pushed again. Each day it was pushed to the next to arrive for shipping. I emailed them to inquire early on, no response. Emailed again, no response. A week went by and I checked the items online to see if I ordered them today if they were listed as back ordered, but they werent. They were listed as in stock! Not only that, but the one item was 1/2 off what I paid. So I called customer service and the woman said they are in stock and should have had the hold remover over a week ago. She put a note on it to remove the hold and ship the items. Incredibly frustrating since theyve already fully charged me for both items! Nothing was done about the price difference. Its been 3 days since I spoke with customer service and Ive received a tracking number, but theres no tracking information yet because they still havent shipped. I have no idea when this shipment is coming! I would never buy online from this company again. Likely wont go into the store as well due to poor customer service. I use to shop st Anthropologie all the time and had a terrible experience with them, so I boycotted it last year and have never gone back, removed myself from mailing lists and throw out any catalogs without looking. I have no problem doing this with this company as well.

Why purchase from a company if they cant provide you with simple customer service on an item youve already purchased? Taking someones money for an item and not producing it is fraud. If I didnt follow up, my order would still be considered back ordered.

I use to love shopping at Anthropologie for their petites, until they removed all Peties from Canadian stores last year. Before I knew this, I was given a GC. I tried to purchase the petites online, as I was told to do by an in store rep. There was a message online saying if I didn't have a pin to call their number. When I called they said I could not make the purchase online. So then I attempted to purchase the items over the phone and they said I couldn't do that as well because it was a Canadian GC and they couldn't convert it. My only option to purchase items from this company was via in store. Yet, they don't carry petites and I'm told to order them online? So basically this card is useless and a waste of money. I am done purchasing clothing from this company. They should not have sold this GC to someone knowing that they couldn't use the GC online or over the phone. When I spoke with a manager they simply apologized and said I understand. Worst customer service and horrible policy. Don't sell gift cards to a store with an online ordering system. OR advise everyone who purchases a GC and have a disclaimer on the card saying - THIS CARD CAN ONLY BE USED IN STORE. It's that simple.