BestBuy CA

Bought a computer online noticed right away the address was wrong phoned them they said they can't change it because it is already processed but they'll give me a return label to send it back so it hasn't been an hour yet since I ordered it says it'll be delivered in 2 weeks and I want the computer so why would I drive 3 hours away to some random persons house to put a return label on it just send me what I payed for to my address it's not rocket science

They lost my order, shipped again, but couldn't deliver. Sent back and awaiting refund but nothing yet. Not gonna order from their again, and urge first nations to be careful if order from best buy they may not be able to deliver to F.N Reserves

I ordered on October 7th. It took them 3 months to update the order status to SHIPPED with a date of Jan. 29 I have been requesting a refund since end of November. No reply from them since Dec18.
I am not sure if I will ever give them another chance.

The $#*!s over at Best Buy shipped my order of "Death on the Nile" via lettermail (AKA: mail without tracking number), and it still hasn't shown up after 21 days. And I have no way to track where it is because it was shipped via lettermail! They should force Best Buy employees to live in group homes for disabled learning because only $#*!s ship packages without tracking numbers!

They sell computers but cannot design their own online software properly and their customer service is non existent. I want to purchase online but I have a new email. When using your android, they lock you into your already existing account, wont let you change your email and wont let you purchase as guest. When I tried from desktop, I did it as a guest, so that I could use my new email for receipt purposes and tracking. After completing the online purchase, with my new email listed, it said thank you for your purchase we recognize you have an account with us, from your info, and we have emailed You OLD email on file. Never used the one I entered when I completed transaction as guest. Now I have No receipt and No way of tracking anything. There is No live chat, No email, and No customer service by phone unless you wait 6HRS min! I would be scared to use geeksquad now. The company obviously isnt that smart.

I have never and mean never been so dissatisfied with a company in my life. Purchase a tv online and given a shipping date. Waited but no tv, I called to be told it is not in stock and re bought after cancelling original order. Was told all is well and when the tv would arrive on Friday the 3rd. Wrong. Told again another date which date it was not in. I was told it would not be in until Tuesday the 7th. I called the customer service and spent some time and in a kindly manner tried to resolve the matter. The manager would not take time to speak to me. BTW I had already sold my old tv trusting in bestbuy.

13 mon, 65" Sony TV, barely used. Dartmouth Crossing, NS, manager laughed at me almost in tears because TV has major issue now. I had to choose a rating. Should be 0 star

If you are putting your name on something stand by it. Best buy and its affiliates ( if you can even call them that) are just as bad as amazon. Liars! And Cheats! False advertising and the best advice you can get in store is " oh, you bought off market place. Booo, yah I tell people buyer beware." I would pay three times as much at a company that stood by their product and looked after their customers. This company clearly cares more about making a few dollars by $#*!ing around people than being honest. I wouldn't buy from best buy in store or otherwise anymore if someone paid me. #justanotherboycott

They Don't honor their warranty. I purchased a 3yr extra for 29.99 on a fitbit. It broke. I tried to exchange it. Best buy said i need to go online to do it. I did they sent me a E giftcard for the amount of the fitbit. I purchased the same one online. My existing warranty went until mid 2020. They said it now longer counts its a "new product" and you need to purchase a NEW WARRANTY...
So don't waste your money at BEST BUY getting a WARRANTY they don't even honor.
Why buy 3yrs? You don't get covered for the 3yrs?

I was very surprised to learn that the Samsung Buds Live that I bought through Best Buy Canada online are not for the Canadian market when I went to register them in my Samsung Account. They are "international" and thus can't be registered in Canada for warranty coverage. The seller's response was that they did not say one way or the other whether Buds Live is for Canada or not and thus would not refund the purchase or provide any service. The Buds Live work fine, but I can't register them in my account. So I won't be doing any more purchases from the Best Buy Canada marketplace for Samsung products because they may or may not be for the Canadian Market. Buyers beware

I ordered a MacBook air 13.3 inches from a best buy marketplace seller, and the seller hasn't shipped my item. It's been a week. I contacted the seller, but the seller didn't answer. I contacted best buy live chat customer service, but they weren't helpful. Then I called customer service last Friday, and today they weren't beneficial by phone.
Do not buy from best buy, even through a marketplace seller.

This is the worst electronic store ever.

DO NOT EVER BUY FROM THERE!

This company is honestly the worst ever. They sell you a product that is lemon. They have their lemon policy when you "purchase" an extended warranty, but we all know that even if they fix and breaks again it does take a while for it to break two more time (the compressor of the refrigerator that is a lemon). 3 times in 5 years. My other refrigerator (NOT FROM BESTBUY) has been going for 20 years and never broke once. Then when you ask to speak to a supervisor at GEEK squad. She (Bibianna) takes forever and places you on hold to come back ans say you warranty expired last year. The repair they did isn't even on warranty. They puts you on hold again for over 20 minutes and she comes back to say that no supervisor is available and he will call you back in 24 hours.

This was an LG refrigerator with the ice maker.

BUY ANYWHERE, NOT BESTBUY! Buy from trusted sellers that do know appliances... Not this company that doesn't deserve our money!

Bought item online that they sent to wrong address. I have prvious purchase sent to correct address only this one was wrong. Refused to do anything. Spent 2 hoursa getting run around. They kept apologizing but refused to correct. When I asked to speak with manager the customer service person hung up, Called 2 more time back for no customer service. Never spend another penny there. Hopoe others stop too. Tired of so called customer service should be cusomer serviceless.

If I could only give Best Buy Canada 0 stars. I really, really tried to buy a 65" TV today. At the Langley BC store the sales guy said the online deals were only available online, not in the store and even if I ordered online the TV would not be delivered to the store. So... I tried to order online and pick it up myself at the local Langley BC warehouse... Nope, can't do that I was told, even though I was parked at the customer pickup location at the warehouse. It would need to be delivered to my home 10 days from now at an extra cost of $60. I spent at least 2 hours, 3 chat sessions and 2 phone calls to Best Buy only not to succeed getting a TV from Best Buy Langley BC today. I then went to Visions in Langley, they matched the online deal, gave me two years warranty (vs. One year at BB) and helped load the TV into my SUV and home we went with our new TV. Best Buy you really suck!

Watch out, I ordered the 622GW dashcam online and paid $499.99 plus GST. What arrived was the 422GW Dashcam. I only realised after I had installed it that I noticed on the side of the dashcam it read 422GW.

I complained to Bestbuy on line, posted a review and they deleted it. So I am writing it again. If they delete it again I will post it again.

I have to now go to a store, return this, ask them to reorder me another one at my time and expense.

Bestbuy should arrange for collection and ship me another camera and make sure its the correct one in the box.