I have ordered from this site twice. The first time was a test with a pair of their quick-ship glasses for my son. They arrived by courier within a few days and were exactly what I ordered. The second time I ordered a pair for myself, a pair of sunglasses that were over $50 less than retail (Maui Jim). I followed up once and received a prompt reply. The glasses arrived, authentic, in the same packaging and with the same patented lenses I tried on in a store. Takes a bit longer to get them, but the savings were well worth the wait.