Getting to talk to anyone on the phone at Best Buy is near impossible. You can't speak to anyone at the store level you need to go through an automated system & eventually someone will call you,
After a 2 week wait to have a subwoofer warranty repair I got it home &experienced the same issue as before. Calling the geek squad "Help" line & waiting a couple of hours for a call back I was told to take it back to the store for repair! I am so totally frustrated with this company & chances are very good I will never deal with them again.