BestBuy CA

I drove to Best Buy this morning to purchase Stardew valley Nintendo switch. I had seen it online shopping. I asked the sales person if he could get it for me because I'm not familiar with the store.He pulled out his cell phone and we waited and waited and waited for the Wi-Fi to connect. Then he told me that it hasn't been released yet even though I told him I could buy it online but I wanted to save the shipping costs.If he was trained properly he would have told me that the only way you can get it is online. There is no in-store sales or pick up. Christmas is around the corner, Let's do some training people.

Don't try and shop with a gift card. I was trying to check my card balance and it locked me out of the card. Then when I called customer service I got hung up on. Not impressed! If I didn't have a gift card I would never shop here. It's overpriced and the service is terrible.

I was very surprised to learn that the Samsung Buds Live that I bought through Best Buy Canada online are not for the Canadian market when I went to register them in my Samsung Account. They are "international" and thus can't be registered in Canada for warranty coverage. The seller's response was that they did not say one way or the other whether Buds Live is for Canada or not and thus would not refund the purchase or provide any service. The Buds Live work fine, but I can't register them in my account. So I won't be doing any more purchases from the Best Buy Canada marketplace for Samsung products because they may or may not be for the Canadian Market. Buyers beware

This is the second time I face problem while purchasing
I have used the gift cards of 100$ while they deduct from my credit card 41.99$ without any reason for that
My purchasing was 100.45$
Second time I used gift cards and was 100$ my purchasing was 278$ and they deduct 278$ total.
More than one month until they refund the amount to the gift card.

- Made an order for robot vacuum on Nov 25. It was supposed to delivered on Nov 29 and was NEVER delivered.
- Tried to contact Best Buy customer services representatives a few times but all the response I had was simply requesting me (that's the exact word used by the representatives) to contact shipment company by myself. 0% helpful.
- Eventually have to wait for the shipping company to return the order to warehouse and 10 more business days before I could get my refund.
- Worst shopping experience I ever had and definitely not recommending to buy anything from Best Buy.

I have ordered a new kobo sage ereader but i have received a used one. Its clear from the packaging and the product which looked and felt like used one. The seal has been opened before they sent me. The Ereader made squeaky noise near the buttons, the screen protector is old and has bubbles in it. Frustrating experience! Never buying from best buy specially online.

They have some archaic system to approve credit cards; Maybe even an outside 3rd party, not sure... Anyway, payment fails without any notice (email or text). You only find out when product does not arrive. If you log into your account you see "In Progress", even though it is not. You have to call, find out what the problem is, fix it, then wait 24 hours to see if it really did fix the problem.
My approval would not go through. I called them about 8 times, used a new card, updated details about 3 times. Order never did get approved, they were never able to fix it. Ended up placing the order on Bed Bath and Beyond (for a Dyson v10 vacuum) (with the same credit card, no problems). Totally frustrating. Will NEVER buy anything from that site again.

Avoid open box and refurbished products especially when handled by PRO OP they have a habit of sending defective products that have been returned back out to customers, these products are listed on Best Buys site but they take zero responsibility. Ordered a ASUS monitor arrived plugged it in blackline down center of screen as obvious pre existing defect but sent out anyway obviously not checked which they are supposed to do.

Please Please don't try online buying on Best Buy website if you need something on time. Very bad experience, even with the tracking of the item. It's more than one week now... no delivery date yet. Why Bestbuy Canada maligning its own image by letting other companies to sell their products on its site.

When things go wrong Best Buy doesn't want to take responsibility for the horrendous service that some of the marketplace companies provide using their website. They ask that you deal with those companies directly and make excuses.

Bought an Apple TV of Best Buy marketplace. Didn't have the ethernet connection I needed and can't return it. Terrible customer service. Another reason to just use Amazon. Best Buy just keeps giving me the run around. Shop elsewhere in my opinion.

Do not use Best Buy to purchase anything you actually need. We have waited over 2 months for a fridge and they still haven't given us delivery notice. They LOST the first fridge we ordered and we have now waited 5 weeks for the second one. We ordered on the 21st of June. I have not been able to purchase food properly as the fridge we have is old and leaking/broken seals. We are incredibly dissatisfied with their services.

I made some orders and due to delays was promised faster shipping. This never happened, and every call to customer service was another false promise. They seem to simply make it sound like they are doing their job, but really they are just ignoring the problem and making it someone else's mess to deal with. I would highly recommend to spend a few extra dollars and shop elsewhere. When things are good with Best Buy, the process is uneventful, but when there is an issue there will be no resolution.

Best buy told me i was in line for refund because of price match. After checking back they wont honor it because it came from one of their Marketplace suppliers. Doesn't seem right to me. So buyer be ware

I made the enormous mistake of trying to give Best Buy my business. I can say with certainty that I will never order from them again. It took them 3 weeks to deliver a basic online order to me. Amazon would have delivered it to me in one day! Any other company would have certainly delivered it within a week. Best Buy is so uncompetitive it is absolutely embarrassing. And their customer service is a joke. They solve nothing and it takes forever just to reach them. What do you get for this inconvenience? Absolutely nothing. It's just pointless aggravation. Never again. I have learned my lesson.

Best Buy used to be good. I purchased a Product from their discount bin and it doesn't work. I am not upset about that. I posted my truthful review and discovered that Best Buy filters, and does not post low grading reviews on their site. That's sketchy, greasy, and low. That shows they only want to make money and do not care about the consumer.
Now I am just going to purchase items from Amazon or Costco. I feel this company is going to crash and burn like their sister company 'Future Shop'