Surfshark

Bought program which worked for a bit, then did not. Spent 8 hours with tech trying the same things over and over and still it does not work. They continue to tell me how to fix it but it's just the same old canned response.
I have 800 days left on a useless subscription but at this point feel I've spent more money fixing the junk than I did buying it.
I will never use Surf Flounder again. Their tech support is a bunch of kids and their customer support SUCKS.
They offer no refunds at all even though the program won't work.

My account is being blocked for no reason.
When I asked what did I do, the answer was "we have an automated system, we don't know what actually you did". And keep spamming me with links with policies and rules. I have been a customer for 4 years, for 4 years I was accepting that lauds of time are not working properly. Like espn+ 80% times couldn't play, hulu 20% of times, recently paramount plus didn't work with them(even most free vpn make it work)
I understand nothing is perfect and I stick with them.
But this is just outrageous what they do now, no info on what caused the blocking, and no refund. This is against any law in any country. This is stealing money from customers

Customer service even worse that Comcast.
Paid for a subscription. Never got activated. Sent proof that my card was charged but they refused to activate it. I have an email chain longer than a CVS receipt. Just got posted around from rep to rep. Spent 20 minutes chatting online with arep then the reps shift ended got passed to another, had to start over from square one. End result they just refused to do anything to help. Just as well, my connections dropped often, many sites were unreachable with SurfShark, surfing was painfully slow as well. Proton VPN is the way to go

Unable to connect. Spent several hours undergoing diagnostics and attempting fixes without restoration of service. That is all the time I am going to spend. They refuse to give me a pro-rated refund. Filed case with PayPal, After that, I will file a case with my credit card company.

My account was blocked, and no specific root cause provided.
Because I paid until 2026, I asked for my money to be refunded.
Nope. Surfshark decided to hold it to themselves.
Think thrice if you would want to trust this company and take one of those sweet three year deals, when they can decide to block you anytime and no reason provided. You will stay without the product and without money

Kept taking money after subscription expired and will not refund. The app told me I was expiring then it stopped allowing me access through the VPN with the warning "your subscription expired" which was fine with me. Then I noticed they had continued taking money for months. They don't care that the app said I was expired and will not refund. They completely remove themselves from anything the app tells you like it is some rogue employee that doesn't work there anymore. Not much money but who does this type stuff?

My experience with Surfshark has been incredibly disappointing. Their VPN service was useless in the Russian region, prompting me to cancel my payments. Despite canceling, I was charged again.

The customer support was unresponsive and unhelpful. Despite proof of cancellation, a refund was refused based on a vague policy clause.

I caution anyone considering Surfshark. Ineffectiveness and poor customer support are major concerns. I'll be sharing my negative experience to prevent others from facing the same issues. **Rating: **

I signed up with Surfshark for three years and am pleased with the service. I would give it a 5 Star rating and I would certainly renew my subscription once it expires.

I solely use Surfshark to download television and movie torrents. Otherwise, I do not utilize it.

Just the other day, I got an email from Surfshark saying that my account has been banned and they will not issue any refunds. When I inquire why my account has been banned, they will not give me a specific answer and direct me to their TOS. They wrote, "I'm afraid the system blocks accounts automatically, and we're unable to dive into the reasons behind it."

So if I paid for another three years, Surfshark could ban my account, offer no refund, and give me no specific reasons as to why they did it.

I believe this is an unethical business practice.

Avoid this company! I paid £80 for a 2 year subscription and then they said they hadn't received any payment. I had to contact my bank to reverse the payment as they refused to accept receiving it.
I was warned not to use this company but thought otherwise. I was wrong.

If you want to spend your money wisely and not lose it to a scam outfit, with non attentive bots as a customer service, do not use this company!

My account auto renewed on 6/3/23. I was never contacted by SurfShark or Apple regarding this issue. I contacted Apple wondering why Apple Pay was cited. There is no credit card other than Apple Pay, on files with SurfShark. There is no way of cancelling auto pay on Surf Shark. I was "chatting" with one of your reps earlier and he seemed very ill-informed. I find that I've paid for one year of service at a two year rate. Surf Shark is using deceptive methods. Why wasn't I informed of renewal and never received an invoice after the fact? Why didn't Apple have a record of transaction even though they are cited as payment method. I do not want auto renew activated yet there is no way to turn this off. DO NOT AUTO RENEW

I subscribed to a 2yrs subscription for Surfshark and noticed it was not connecting everytime I tried browsing on the internet, social media, streaming platforms. You name it. 2 months I reached out to cancel the subscription and request a refund but was told my local internet provider is 2 versions ahead and was not compatible with their server! I mean why the f* was I am to subscribe if it wasn't compatible. No refund for 2yrs of service I cannot use. A complete waste of my hard earned money in the midst of this recession!

CAUTION! SurfShark terminated my subscription with zero explanation and zero refund. They said I "violated their terms of service" but provided no evidence or explanation. When I asked they said it's automatic and nothing they could do. I'm an accountant, I used their VPN to protect my clients. How in the world I violated their TOS is beyond me. I guess I paid them NOT to find out...

What they did is illogical
What they did is unreasonable and illegal.
Suddenly I received an email informing me: "your account is blocked due to violation terms of service. Due to violation of our ToS, you have lost your right to a refund".
I asked from them to send me evidence and pictures from Surfshark database where they will prove what was the violation of terms from me.
Listen what they reply to me: "Since we do not collect any logs, we cannot provide you with more specific information regarding the blocking".
Unbelievable from such a company to give such an answer.
Namely, they have condemned me withaout evidence and furthermore I lost my money.
I can't belive the behavior of this company.
What they did is illogical.
By the way, I had to use the surfshark for a long time.

If you enter you card for payments, it will hold that authorisation even after your card expires. So unless you change your credit card number with your bank, they will keep charging the card every renewal period.
Speaking of renewals; you can't cancel them. The only way ti unsubscribe from a service is to delete the account altogether. Because you technically pay ahead for each renewal period, they keep trying to keep you using the service by their no refund policy (unless you're lucky enough to have signed up with the 30 day money back offer). They won't let you remove a card saved so unless you've got some dummy card to replace it with you have to use their chat to cancel a subscription.
They gave me a 12 hour time frame for a confirmation email! The refund process is making my hair fall out from the stress. The drag on every step as long as they can to keep you coming back.
They're not even anywhere near the best VPN service (they can't fool streaming services like Disney+ and some NZ and Aus ones).
If you still feel like trying it out, pay via in-app purchases like Apple or Playstore or use a trusted third party like paypal since cancelling and halting subscriptions are much easier that way and you are much more likely to have a dispute resolved in a timely manner.
They're not worth it.

Be warned they bill according to their location not yours. Even though you receive a invoice or confirmation with the date you placed the ordered in your country it will actually be based on their location, for me it was a day prior.
They cost me $166CDN in charges because of this. They billed before my credit card cycle began IN THEIR COUNTRY!
I contacted them and honestly I was shocked by the lack of intelligence. They needed to move the date by one day. They would not address the issue and asked me to remain a client anyways. As if!
I cancelled the service - there isn't actually anything special about it.
Zero for customer service
Zero the accommodating global customers

I reported the Webcam protection feature doesn't work on my MacBook Pro, and the customer service / technical support I have received has been appalling.

It takes 1 week to get an email reply, which comes from different employees each time, and they request you repeat the same instructions with zero success.

To cut down on time wasted, I requested a screen-share or telephone call and was informed they don't offer them.

Today, I requested a refund of my two-year subscription and was informed the 30-day money-back guarantee has expired, so No, and Goodbye.

So, I'm left with a product that doesn't work from a platform that isn't talented enough to fix a problem and provides atrocious customer service.

A word to the wise, steer clear of these sharks!

Surfshark is quite competitive when it comes to features and price. The actual user experience leaves much to be desired. For servers in the Northeast, bad actors have caused the servers to be blacklisted by many sites. In fact, Comcast has prohibited email traffic from passing through them. Financial institutions, CVS, and many others have made logging in from a Surfshark IP address impossible. This means that, unless you have a dedicated IP, for which they'll be happy to charge you, you'll be constantly switching servers and, most times, just turning off the VPN in order to use the internet freely.

Folks, please be aware of this company, they are charlatans and crooks. From and HONEST review I have been dealing with them and now reported them to MasterCard Fraud Investigation team.
They are refusing to return my monies and as I promised them in my last contact, I will on these review sites call them out as what they are Petty Thief's.and as I told them FEEL FREE to press charges against me for naming you this way if you have the courage!
As like others I have been duped for the subscription fee and now warned them I will continually demean their name on these review sites until they return my money or press legal charges against me
Also folks do not be duped by these positive reviews?...is it not strange that every time there is a negative?.out flows a bunch of positive reviews!...it is automated AI Bot replies as are the response nonsense letters you receive from them when questioning them and pursuing your fees return

Am writing to express my dissatisfaction with the customer service provided by Surfshark. I encountered a problem with their service and attempted to reach them via text messaging, but was unable to do so. Instead, I interacted with a chatbot that was unable to answer my specific questions.

Furthermore, I purchased a subscription and discovered within the first hour that it was not working and I was experiencing issues. Despite never having used their services, I was denied a refund. I believe this is an unfair business practice, as they are fully aware that their services are inadequate. I claim there is a trial period! But no
no refunds, but this trial. However, this is misleading, as customers are still required to select the services they want, the duration of their subscription, and provide their credit card information. If you have an Amazon account, they will directly access and deduct the amount from it.

I am disappointed with the overall experience I have had with Surfshark and believe that their business practices are not in the best interest of their customers.

Sincerely,
Christopher Donald

This company will tell you they won't charge your card for renewal but then do it anyway - even when you've expressly told them you don't want to continue cover. EVEN WHEN YOUR PAYMENT DETAILS HAVE EXPIRED THEY STILL CHARGE YOUR BANK!

THIS IS FRAUD AS THEY HAVE NO LEGAL GROUNDS TO TAKE MONEY OR CONTINUE COVER AND YET THEY WILL AND THEN IGNORE YOUR COMPLAINTS.

Their customer "service" department is joke. You tell them you want to cancel, they confirm you are in your 30 day cancellation period and have the right to, but then they don't process it and instead obfuscate with a banal question "would you reconsider? What makes you want to leave?" etc.

A DISHONEST COMPANY WHO, ONCE YOU GIVE THEM BANK DETAILS, WILL CONTINUE CHARGING YOU AND REFUSING TO CANCEL - DESPITE TELLING YOU THAT YOU ARE ELIGBLE FOR CANCELLATION.