ExpressVPNReviews 151

Ranz spent 20 minutes in chat trying to convince me that £5.42 a month over 12 months would mean a total payment of £81 which would be taken as $99.
The site is misleading its customers on the price as basic maths makes 12 times £5.42 equals £65.04 which would be approx $81
https://www.expressvpn.com/order

I have been an Expressvpn customer for many years, previously the service has been excellent but recently they have gone bad. Website are failing to load, timing out and speeds have dropped significantly. I don't know if the business has been bought by idiots or if they just can't get good staff but it is definitely not worth paying for anymore.

I paid my subscription and have used it for several months. But recently I found out that someone had encrypted my account and had requested for a sign-in link or password reset. And mind you this was from someone or computers or devices I don't own. There was one who was an "iPhone user" who requested to delete my account. And I chatted with customer service immediately, saying I was not the person who requested my own account to be deleted and I had no reason to make such a request because I use it for work. So then one csr said oh we've looked into this and it should be good. Days later my account was deleted. And I've talked to several CSR guys to look into it and have sent them screenshots as proof that I kept receiving such requests and proof of payment that I am the owner of the account and not the "person" who requested to delete my account. They would give your hopes high but nothing will done...nothing has been done. They didn't even process my refund because they said that they only processed the deletion of the account upon request. And I kept explaining that I was not the person who requested it...I demanded a refund because technically I have not used my subscription for this month because of what happened. But until now they have not processed it. They do poorly in resolving this kind of problem. I mean you won't feel safe anymore because they'll just believe anybody who has encrypted your account to delete it or to do something without further asking if it's the real owner or checking the IP address or something who requested it. Besides that, my upload and download were slow while using ExpressVPN. It kept saying that there's an update it but when you update it it's still the same.

5 months ago I signed in to remove my subscription and even my account since I did not need their service anymore. I did not think about them until I realized I was charged 12.50 USD every month for almost half a year. I called and asked for a refund and was told that they did not received my request. The reality behind the story is that they use a vicious auto-renew system that charges you even if you delete your account. It looks like barely legal if not more. Pay attention to this trick and choose more ethic people since their VPN service is just average compare to other providers.

It's sad because Express VPN used to be terrific, but they just haven't kept up with technology. Whenever I attempt to employ the service to hide my IP address, it's often detected and many websites block the service and suddenly I do not have access to my accounts unless I turn Express VPN off. And try getting help with a connectivity problem... good luck! This is their favorite phrase: "We seem to have exhausted all possible resolutions at the moment; try again at a later time." So save your money! Either look for another more responsive VPN with better customer service, or just let it go. Express VPN is not worth the price.

Comp. Offers 1yr plus 3 mnths FREE for $6.67 but they charge for the 3 mnths so not really FREE. DA!

Doesn't work well in China. I renewed but the account says expired. Works only on phone. I cannot extend to other devices. Chat help didn't help in any meaningful way. I DO NOT recommend this service. Note pic says July 2024, so they know I renewed.

Doesn't work for Australian content abroad! Slower than Nord and Surf Shark! Blocks Hotspot at times. Constantly having to turn off to receive LINE messages etc...
(Using iPhone 14 pro max - Japan)

I contacted the fraudulent company and they said too late pal we got you no refund. I have contacted the Department of Justice and every other company or agency I can to complain about this BS. I suggest you do so also. Expect a class action suit in the future against these frauds.

When I click to "trial button" I expect use trial without charge. I understand if thay want credit card data for prevent spam account, but "tial" it is meen free, not charge with oppotuniti chargeback. Be cafule.

They might provide good service but if you want to stop using then they make it very difficult to leave. You have to go on the website to cancel but there is not option to cancel, just to stop auto renewal. So you select that and think you're done but then you get a thank you for renewing email and new charge when the service is supposed to be over. It's so frustrating and infuriating. They have no respect for your money and no customer service when it comes to subscription issues. You make a helpdesk ticket is what it amounts to which will be ignored. I know the internet says they are the best at what they do and that may be true but they are not the only ones, find a company that won't just take your money.

Scam company charges after subscription was canceled. They did not want to issue refunds and i will open case with BBB

They claimed the VPN works in China. After using it for 3 weeks. It stopped working. No internet connection at all. Offered free extended subscription that nobody wants if it's not working at all. Be aware.

The link I clicked said "free trial" but they still charged me. I had a hard time getting my money back.

Junk service. Advertisements misleading and lies. I dont know who they paid off. Probably Google, but advertises faster than Nord. It's not. Much slower. Less compatable. Worse customer service. Basically it's not at all what they claim. Buy anything else first. They spend all their money on publicity and not their service. Don't buy this ever. Claim 580 mbs. Yeah right. Lucky to find a server ever over 20 mbs. Junk. All marketing but no follow through.

YOU HAVE TO CLICK 3 TIMES IN DONT RENEW MY SUBSCRIPTION FOR IT TO ACTUALLY WORK!
YOU CANT REMOVE YOUR CREDIT CARD INFO UNLESS YOU SEND AN EMAIL AND WAIT 24HRS!

$#*!ty and scammy company. Disgraceful tactic to scam people, i just used the trial but ended up paying 4 months, because when i clicked in DONT RENEW MY SUBSCRIPTION IT it wont work unless you click it 3 times and even now, im not sure if actually my subscription was removed. I hope a full refund from the past 4 months because i used their services for less than an hour. $#*!TY COMPANY $#*!TY TACTICS.

Customer service is 10/10 and will always try to resolve issues including offering an extension should connectivity problems be down to them. The downside to using this vpn is the amount of updates. Many updates sometimes only a few days since the last one. In fairness their software does sometimes provide a notice when it is launched but its still an annoyance having to update so frequently. Notice to users in China - the vpn there has had a lot of connectivity problems in the last 9 months which is still ongoing so, while they do try to fix it it is not 100% reliable for use there. The cost of using ExpressVPN is very good and because of their commitment to offering good service it is well worth the outlay. 6 month deal at a time is the best option in my opinion in case something else comes along that is as good or better.