LogMeIn reviews

I had started with LogMeIn about a year after they began their service. It is an excellent product and was, at the time, very affordable. Since they have been bought out they almost doubled their price each year when I renewed. So I gave up (found a different product) and requested termination of the service. I was on a monthly subscription. They continued to deduct my bank account after May 2017. I called them and they said "your contract is for 1 year, you are just making payments". I spoke with my bank, Wells Fargo and stopped the transactions (stop payment requires seller identification and a fixed amount. Much to my surprise, they suddenly deducted $350.00 from my account on January 12. I called and they said "there is nothing we can do about that, you have signed an agreement and you are required to pay" (untrue, I never signed anything.
So, back to the bank to get the illegal transaction removed.

Don't fall for their tactics to get you started, you won't be able to get away from them.

We have been a long-time customer of Logmein. Very disappointed they continue to raise the prices as high as they are doing when we only use very basic features. This forced us to start looking around and I discovered Splashtop.com. it works exactly the same way including giving user and group permissions. And it's less than half the price. I highly recommend checking it out and wish I would have found it sooner. Sometimes you outprice yourself from the competition enforce your own customers into looking for options that turns out to be cheaper and better. Hopefully their sales department figures it out before it's too late

2005-2014 - $59 a year
2014 - 79
2015- $149
2016 - 249.99
2017 - $999.99
2018 - $4599.99

Unbelievable price increases, when to ConnectWise - and it is BETTER.

here is the simple truth:

2005 - 2015 ~$69/yr
2016 = $162/yr
2017 = $190/yr
2018 = $349/yr (website price. They offered a discounted price of $249/yr when I called to cancel my >10 year subscription)

NO LONGER WORTH THE PRICE. TIME TO FIND AN ALTERNATIVE

We used Jive, or OnJive for years for our VOIP service and it was fantastic. Then LogMeIn bought them out and now the service is useless, wait times to talk to an agent are over 30 mins and the tech support SUCKS

stay away from any of their owned services. they dont care about you or your business.

Scamming automatic renewal at more than double the price. I received no notification of renewal or of price increase. Last year they tried the same thing, but when I called them they gave me a refund 'honoring the previous year rate.' This year they raised the rate from $250 to $350 (plus taxes). Escalated refund request and they refunded $320 of the $367.49 that they charged.

I'm a LONG time user, maybe 10 years or more. And it's worked mostly great until the past year or so. Now, my client's computers won't let me log in, and LogMeIn "support" says it's not them, that it's Windows Username/password error. No, it's NOT! Since I can sit at my client's actual computer and log in just fine! It's LogMeIn that won't let me log in, but they refuse to help. I need another solution...but what?? They now own GoToMyPC!!

I have been reviewing a lot of remote desktop applications and have chosen Splashtop. It costs me $99 a year and supports up to 10 PC's. The security is strong, it seemed a little harder to install but after my second setup, it's easy. I also think Slashtop is easy to use and I'm glad I had the opportunity to test it!!! Go take a look and see what you think.....

I would NEVER suggest GoToMyPc (now owned by LogMeIn)!!!!

Use Splashtop or something else. Logmein is crap, and the support is even worse. Took 2 calls and multiple hours to get working. Then they wouldn't extend license for time that it didn't work. I simply asked about cancelling and the guy cancelled me on the spot. Been on hold about 30 extra minutes so far. FURIOUS! Planned on going home to wrap up my day, now stuck in the office another 3 hours. Hate this company. Last support call was just as bad.

Same complaint as most people here. They went up over 300% in price and autobilled my credit card. When I saw my statement, I called and cancelled. They refused to refund or prorate. Totally unethical business practice. Maybe a class action lawsuit would be appropriate here.

Shocking Criminal Scammers, they increase there subscription by 300 - 400 % after the first 2 years, so you feel settled and possibly won't notice what the do!!! my fees went fro £74 to £359.99 in 3 years. with absolutely no notice or confirmation......This is a complete scam and their staff are also extremely rude and unhelpful.

The first year I purchased this company subscription it was priced at £74 for the year, all fine.

The 2nd year they sent me a renewal notice for £109, quite a bit more but still fine.

The 3rd year they didn't send me a renewal notice at all and it was missed by me that in fact, they had charged my account by £251.00 that's more than double the previous year!!!

This year they sent me 2 emails stating I needed to update my card details. I did not update these details as I wasn't using the service and didn't really want the service anymore. They sent no notification of the highly overpriced new rate.

Then just yesterday they somehow took £359.99 from my account. when I called them they seemed to act like it was perfectly normal to inflate their prices, like this and were in fact extremely rude.

They have canceled my account as I threatened legal action. However, I'm sure they would not have done this for everyone.!!

I now also feel very uncomfortable that they have the software installed on my machine. As they are a very unscrupulous company....

DO NOT USE THEM.......UTTER SCAMMERS should be locked up for fraud...!!!

My account came up for auto renew and I was not notified. Not only did they not notify me but they charged my credit card $839.99. The problem is my original card that I used for Logmein was compromised. Somehow they got my new number from a third party, not Capital One.

First of all I do not believe in 'auto renew' just for this reason. A company should have to make contact and get approval for renewal. The second thing is they circumvented the system to get my new credit card. Maybe they were hoping that I don't pay attention to my credit card statements? I checked my credit card transaction daily and noticed this charge.

I am supposed to have a credit within 15 days. Another question is why it takes 15 days? It only takes seconds to charge my card and it should only take a matter of minutes to reverse the charge.

To make sure LogMein can't auto-renew their scam I had to go to the trouble of cancelling the card I used to pay them the first time . I advise that if anyone else has had the problem of LogMein 's link not responding as it's supposed to , get rid of them and be sure to cancel your card or I suggest you will be billed again and this time it will be for nothing .

They make it so you can't cancel online. They raise prices every year. When I joined in 2014 I was paying 52.92, and it was 377.99 in 2018. That's a 614% increase. Stay away from them! find a trustworthy local IT company, they will be able to help you way better that these corporate idiots.

Don't give them your credit card - they will not let you cancel and will make you jump through a million hoops and 20 hours on the phone to cancel

Reasonable increases in pricing are usually ok. But doubling your price in two years is outrageous. This is bad business! I asked them to drop the price back down to a reasonable amount and they would rather lose my business. I cancelled my subscription. Unbelievable!

In a few years the annual automatically renewed subscription had increased by eight times by the time I noticed it. It had become about $400 per year. The most recent payment was refunded after my phone call, but no hope for the previous years of non-use.

They upped their subscription price by 300% without notification first of all. My experience using their service was poor due to drops and very slow responses from connected computers and when I asked them to cancel my subscription they refused to give me even a prorated refund. No way to do business.

I called to cancel our renewed subscription of LogMeIn Pro which went up in price about 30% in one year to well over $800. After it was already paid for, I was told I could cancel it but there would not be a refund or I could keep it for another year with no automatic renewal. When I said we would dispute the charge, the agent said, "Well go ahead", your agreement says there is no refund.

This is not the kind of company I want to do business with anyway and why would I want to stay with them? A company that prides itself on customer service (not Logmein) stays in business with good reviews and referrals.

They never cancelled my subscription despite an email confirming that they did. Unfortunately I did not check confirm they had refunded my credit card, so they got away with that. Worse than that, they automatically renewed my account again this year without notification. I never found out about it until my credit card company notified me.

When LogMeIn purchased Citrix's GoTo products they modified the terms of services and removed the Termination for Convenience clause without notifying customers. Now you cannot cancel your account after your yearly renewal date; you're stuck for another year. The GoTo products are good, but extremely overpriced compared to competitors.

I stopped using after 2 years , good product, but there is a huge price increase every year, Not worth it. first $79 then $149 now this year $279. No thanks there are better more reasonable products out there

I initially signed up for a couple of GoToMeeting seats and Open Voice and their reps were great about signing you up. About 6 months later I went to add more open voice seats and saw that instead of the 12 month billing cycle they signed me up for 16 months. I immediately asked them to change this and they were non-responsive to my requests. I called and emailed the representative that signed me up and he never returned calls or emails. No one could tell me why it was now a 16 month cycle, nor could they change it to an annual cycle. I ended up having to jump through hoops to cancel the additional seats (which took 3 months) so in the end I wasn't saving too much money because it would still sign me up for another 12 months. My next issue was that Open Voice stopped generating the automatic reports. I called the support line and they told me it would take 3-5 days to look into this and fix it. I called back over a week later and they still haven't figured it out. They said they would escalate this but they wouldn't put me in touch with anyone that could help, nor would they call me back. I have spent more hours trying to get support from this company this year than anyone should. They are happy to take your money and they are happy to provide AWFUL support. I am currently looking for another company to give my business to.