I experienced a very poor response from this company. LogMein automatically opened and charged me for a new year of service. I called customer service the same day that I saw the charge on my Capital one card. They refused to cancel my contract and they insisted that I would would be responsible for the entire yearly fee! I would caution anyone to not sign a contract with this company without a careful review of all documentation. Dr. Scott Lite
10 months are remaining on my year-subscription. Unlike most services, LogMeIn will not refund the next 10 months that we will not be using the subscription. Customer for many years. Clunky software and the service is even worse. Hung up on me the first time that I called to cancel.
I have tried unsuccessfully to cancel my account (which is on auto renewal). There is no online button or form to cancel. Trying to find the customer service number to call is nearly impossible. Once you do find the number, the agent helpfully tells you that you can't quit without a valid reason. I'm not even asking for money back. I just don't want to auto renew. This company is engaged in high pressure unethical practices. I would recommend avoiding it at all costs.
We cancelled and paid off our account balance a few months ago, and we are STILL getting bills from the company, along with now threats of being sent to collections. Every time I email, I am told it's being taken care of, but yet another bill shows up, even though I show that they cashed the check that was sent. Horrible company with horrible customer service. Don't waste your time or money on them.
Great salesman sold me the product. I clearly outlined what was needed and I was guaranteed it was manageable. I just required the ability to have an out of hours diversion.
I began in December 2020. In March 2021, we were still having issues.
Being an Australia based company, it was difficult talking to anyone due to different time zones. When I finally got someone they were all talk and little action.
I constantly was reaching out explaining my concerns and was promised it would be fixed.
After my many emails to this group, I gave up and moved to another company 3 months ago. They have finally contacted me after continuing to send me bills asking how they can help... Help by closing my account..
I've been a loyal customer for years. We recently went through a merger situation and no longer needed service from LogMeIn. It is impossible to cancel your account; they send you from department to department until you drop off of the call, or promise to call back and never do. Based upon this experience alone, I would never do business with this firm again and advise all to be weary of their lack-of-customer service.
Nearly impossible to receive support. NEVER sign up auto renewal, they make it extremely difficult to cancel. Support is outside of US and communication is extremely difficult. After trying to deal with their 'support', I will never have anything to do with this company again. I have been using their service since they were 'free'. Has gotten so expensive, it's no longer affordable for a small company like mine.
I was using LogMeIn for one of my employees. She was semi-retired and rarely used it. Now that she is fully retired, I tried to cancel our subscription. It is not possible to cancel online. Instructions say to request a ticket number and call a number they provide after you get the ticket number. I called the number and spoke with someone who was likely in India with a strong accent. She informed me that my subscription had auto-renewed in October and she would stop the auto renewal. She would not issue a partial refund for the remaining nine months left in the year. She indicated the contract so states. So buyer beware of this policy. As most software subscriptions allow prorated cancellations, you should be able to find a better company to work with. And please note that LogMeIn is now GoTo.
Log Me In Pro worked well for us but ---when I had the chance to go with SplashTop and save $250...I jumped at it. However, we were on Auto Renew with Log Me In...we were maybe a month into the renewal period...i they wont give me back ONE penny of my $350 renewal.
SplashTop is working just FINE for us...!
This program is constantly frustrating, despite ensuring that the target computer is switched on it is frequently impossible to log in. The online suggestions are useless. Do not use this program. Find something beter
Their subscription practices are underhand to say the least. Sign up for a year. No cancelation. Fine. However, at the end of the year, they do not alert you to the roll over new period. Cancel second year. Good luck! They will try to force you to continue paying for an entire year even though you are not using their service. A business like this will not thrive. AVOID AT ALL COSTS. LITTERALLY!
I bought Hamachi Standart Licence in 2020 from Logmein company. My licence expired in 2021, but there isnt a cancel section about auto renewal, so I couldn't stop renewing Hamachi Standard subscription. Then they renewed my subscription without my confirmation. Before renewing subscription, I closed my credit card's all shopping permissions, but I saw they received 56 euros from my credit card due to this. I offer you, don't buy any product from this company, because this company only thinks about your money, they are scammer and thief.
This site is incredible. I use it all the time to access my computer at home from work. Never had issues. It's fast and reliable. They also provide really good apps for android and iphone. Highly recommend.
This company has steadily went downhill. They Jack prices up 150 percent EVERY YEAR - they formulate their one single email alert to wind up in junk mail hoping nobody sees it and then auto bill your credit card. F these dishonest people. Never again. Stay away. You've been warned.
I got 3 mails saying my account was accessed from russia, india and italy, okay fine, who are you again? I can't remember doing anything on their site... The location log didn't mention anything of access from anywhere...
I stopped using after 2 years, good product, but there is a huge price increase every year, Not worth it. First $79 then $149 now this year $279. No thanks there are better more reasonable products out there
STAY AWAY! Logmein's "new" direction is expensive and deceptive. I've used Logmein for years. We also recommended it to all our clients as an easy, inexpensive way to allow us into their systems for support or file transfers. In the past year they have raised the price several hundred percent just to get the same capabilities. We're going to ask all our customers to switch support programs and are currently looking for an alternative.
I've have had a logmein account for over 8 years. 8 Years! It had just come to my attention that they were billing me TWICE for 2 different accounts. One which was closed 5 years ago, but they just kept charging the card. I spoke to their customer service and they are absolutely not willing to help in any way. Do NOT use these guys, they have horrible business practices. Totally unethical.
Logmein is TERRIBLE! Do not sign up under any circumstances. They increase the price of your subscription and don't even send you a bill! I didn't even realize I was subscribed as they took increasingly large amounts of money from me! Then when you go to their website there is no easy way to unsubscribe! I ended up having to call them in America to finally cancel my subscription renewal. They make it as difficult as possible to unsubscribe. Very shady practices...
It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion.
In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least.
Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad.
Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating.
Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members