LogMeIn has a consumer rating of 1.7 stars from 169 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about LogMeIn most frequently mention credit card, customer service and auto renewal problems. LogMeIn ranks 8th among Remote Desktop sites.
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It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion. In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least. Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad. Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating. Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.
See positive reviewsHad to re-image XP systems and found out Logmein cannot be reloaded. Paid the yearly fee of $1600 6 months ago for the access and now halfway through the year it is unusable. Their customer service just said they're sorry but no refund can be provided and there's no one to talk to beyond the person who answered the cust service phone. Super disappointed to be treated so poorly after being a customer for many years.
See critical reviewsTip for consumers:
Don't blow up and toss them under the bus just because things seem new or different. Call their tech support and give them some kindness and you'll get the same in return.
Products used:
We were using JIVE's VOiP service. It was acquired by LogMeIn and we are now using the same VOiP and PBX with SoftPhone apps effectively. Well done.
Here is the phone # I got: 1 855 746 -0220 or 1 877 641 4831. You can called but no use, since its a scam where they try to get your money & don't care what you have to say. When they remote control my computer, my computer got worst cause in the first place, nothing was wrong with my computer. They just wanted me to buy their security system & the tech support person doesn't even know what they are doing cause now my computer is messed up & I have to call another tech co. To help me out. The best thing you can do is call your credit card co. To dispute the bill unless its too late.
 Maybe for the US only? A bunch of scumbags if you ask me.
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