I am a long time user and it is wonderful! Easy to use and powerful. I maintain 5 computers remotely for friends and use it to gain access to my home PC when away. The free version will let you do almost anything you need to do, except directly move files between PC's, but use Megaupload to move files if you need to. Again Logmein is one of my favorites.
Reasonable increases in pricing are usually ok. But doubling your price in two years is outrageous. This is bad business! I asked them to drop the price back down to a reasonable amount and they would rather lose my business. I cancelled my subscription. Unbelievable!
The Pro version of this software is only needed if you need to move files, otherwise they give the software away for free. I used the free version for months until one day I actually needed to access my computer at home, and then I signed up for the pro version. This software has saved me so many times I can't begin to count them all.
Avoid at all costs, way too many other remote access options out there at a fraction of the price. They also took advantage of the pandemic which speaks to their corporate culture. Refused even a partial refund after charging during the height of the COVID crises.
You can remotely control your PC over the internet and it is great for people who travel and need to access their work desktop. I bought their iPhone application to control my PC using my phone, but it turns out that wasn't really necessary as it just makes it more convenient. Most users can probably just use their free trial and never pay for the pro version.
I tried to cancel last year, when I was closing my business and it was not working anyway. They said I was on a subscription with no refunds for remaining mos. I noticed when reviewing my statements for year end, I was charged $99 again in Sept to renew Pro. I called to inform them I did not give approval... sorry it auto renews. We can cancel without a refund for the remaining 8 mos of the year.
Every time I leave my home office I have not been able to log into my host computer. I have my user name. Password, and passcode along with the computer name. Every occasion there is some other access code or some other security issue that will not allow me to log in
I call customer support and they tell me I need to do something at the host computer when I am 2000 miles away! Unbelievable a horrible program with no support
I just try to creat a account today and I choice basic plan that 24.00 a month but in my cart shows over 30 and this is not right I submit a dispute for my money back right after on my credit card
I have used this company for my elderly mother so I could remotely access her computer. Not only did they unknowingly charge my elderly mother for use of 30 computers, which cost over $600, they refused to refund the money or offer any credit or other restitution for future use! They said that I added one computer and another computer and then they automatically bumped me up to 30! What nonsense and what a ripoff! Do not use this company ever!
They never cancelled my subscription despite an email confirming that they did. Unfortunately I did not check confirm they had refunded my credit card, so they got away with that. Worse than that, they automatically renewed my account again this year without notification. I never found out about it until my credit card company notified me.
I called them by mistake thinking I was calling Applecare. My computer was disconnecting from the internet frequently. They accessed my computer and supposedly found all these bad foreign sites with acess and then insisted I buy their anti-hacking software for $249/year/each computer. I rechecked the phone and realized my mistake. Applecare fixed the problem easily. I just had to reset the PRAM and the Power module? Anyway now I'm worried that they can access my computer for bad purposes.
Use Splashtop or something else. Logmein is crap, and the support is even worse. Took 2 calls and multiple hours to get working. Then they wouldn't extend license for time that it didn't work. I simply asked about cancelling and the guy cancelled me on the spot. Been on hold about 30 extra minutes so far. FURIOUS! Planned on going home to wrap up my day, now stuck in the office another 3 hours. Hate this company. Last support call was just as bad.
We have been a long-time customer of Logmein. Very disappointed they continue to raise the prices as high as they are doing when we only use very basic features. This forced us to start looking around and I discovered Splashtop.com. It works exactly the same way including giving user and group permissions. And it's less than half the price. I highly recommend checking it out and wish I would have found it sooner. Sometimes you outprice yourself from the competition enforce your own customers into looking for options that turns out to be cheaper and better. Hopefully their sales department figures it out before it's too late
Not the cheapest, but a robust enterprise solution for remote computer access and VPN service - While Logmein is not the cheapest remote access service out there, it's great for a growing small/medium sized business. They offer scalable services and have great support. I'd recommend them to anyone.
I could not stay logged in for more than a few minutes. I had a support guy try to help and had me do lots of technical things at the command prompt after which most of my software did not work. I tried calling back and after waiting over an hour for support, a person in Australia (awesome accent) did something to my PC, looked at it and said I was good to go. So I hang up, my software still won't work, I had to restore my PC to an earlier time to get my programs to work again. I spent overall about 6 hours with support to no avail. When I asked for a refund of my $99 they said I would have to spend another full support session to allow them to fix it before they would refund my money.
Same complaint as most people here. They went up over 300% in price and autobilled my credit card. When I saw my statement, I called and cancelled. They refused to refund or prorate. Totally unethical business practice. Maybe a class action lawsuit would be appropriate here.
Hadn't used LogMeIn for several years and after disputing the ridiculous annual fee that they charged for the annual renewal, I was told no refund since I didn't "dispute" in a timely manner, which was within 60 days of the charge.
Avoid them at all costs! Very poor customer service! They couldn't even speak off of their "script".
First off, the forced upgrade ended costing more than double from prior years. I gave it a try and realized that I don't use any of the extra options that came with the upgrade of Log Me in Central. So it's way overpriced for my needs.
Second, as I am a Canadian customer, I can have the option of being billed in CAD. A Canadian Company out of Quebec, keeps billing me in USD; they charge me Canadian Tax tax on the USD and end up paying over CAD $2500. 00. As per their website, if I get billed in CAD@ $162.00 per month and then add tax, I would pay a little more than CAD $2100. 00. I have tried getting this resolved through their AR Department, but I feel I'd get more out of talking to a brick wall at this point.
I guess its time to start shopping around for a better service.
I received that error message when trying to 'check out' on a shopping site, using google chrome. I then tried the site on yahoo internet explorer, where I got a pop-up that I couldn't get past claiming my computer had been hacked etc. and to call this # which I did and let a 'senior diagnostic tech' remote access my computer, background noises sounded like a telemarketer, he finally claimed I needed to buy software to fix the problem; what tech does that,? Red flag up. I told him I already had McAfee and needed to think about it. I was totally fooled. What a scam.
I called to cancel our renewed subscription of LogMeIn Pro which went up in price about 30% in one year to well over $800. After it was already paid for, I was told I could cancel it but there would not be a refund or I could keep it for another year with no automatic renewal. When I said we would dispute the charge, the agent said, "Well go ahead", your agreement says there is no refund.
This is not the kind of company I want to do business with anyway and why would I want to stay with them? A company that prides itself on customer service (not Logmein) stays in business with good reviews and referrals.
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members