I think the title says it all, but I was happy where I was a few years back when I paid $500 for 200 seats. Every year they've jacked it up and now they are eliminating our level of service and forcing us to move to a plan that costs almost $3500. The worst part is they gave us a month's notice which isn't enough time to move so I have to stay for at least a year while I figure out our next step. I called them and they didn't apologize or empathize. They just don't seem to care.
I've been using Logmein for more than 12 years, and you would think that the company care about its loyal and long-standing customers. Not this company, this year as it has been doing over the last few years, has been doubling the prices to where, what I once paid in 2016 $554.00, in 2019 they are now charging me $3499. 99. Last year, I paid $1400. This year I will no longer be funding their billion dollar sales revenue. Thanks but no thanks.
They just charged my card which was out of date! I was about to give them a different card due to a change in business but this behavior does not bode well. Good product or not - I am close to raising 'be cautious' warning on this company! I have requested a refund and they point me to their 'policy'. So next stop - the bank. If a card is expired, I should be protected against receiving charges against it?
I used LogMeIn for several years. After going into semi retirement and not needing their service, I was told that a prorated amount ($29+) would not be refunded. Really...? Logmein must really need the money bad to keep that amount. I paid a year in advance and had been a "good" customer for years. Now I see who they really are. Don't trust them. Great product, good service until you decide to leave. Really disappointed!
I use their service all the time. I use only their free service and it's fast, and lets me connect to my home pc from work easily. My only complaint would be the constant urging to upgrade. I'll upgrade when I am ready to do so, or find the need. They offer their free service for individual use (which is what I use it for) but keep pressuring to upgrade all the time.
I've been a logmein user for years. It's always worked well for what I need it for and I like the features where you can just send someone a link to screenshare without them having to get logmein. Sometimes it's a little buggy and locks you out of your computer though.
BE CAREFUL
I am in the field unable to connect to my computer because they required a password reset (some sort of security issue)! These wiz kids had the password change confirmation sent to the computer I am trying to access. I will have to tell the client I'll be back tomorrow. Don't you love technology.
I stopped using after 2 years, good product, but there is a huge price increase every year, Not worth it. First $79 then $149 now this year $279. No thanks there are better more reasonable products out there
I try this product for one year I paid for the first year $ 49, The renewal came twice $ 99 :( too expensive. 100 % from prior year! The worst thing is the auto renew button its no where to be found and for my surprise you have to called to 800 number to do the cancellation they are the only one can turn it OFF, Unfair, no?. Even no message to let you know your product its about to be expired so we have the option to continue or not without messing up your account and paying extra fees to the bank because caught out of guard
They make it so you can't cancel online. They raise prices every year. When I joined in 2014 I was paying 52.92, and it was 377.99 in 2018. That's a 614% increase. Stay away from them! Find a trustworthy local IT company, they will be able to help you way better that these corporate idiots.
Gotocom*logmein auto renewed my account without my authorization, charged my credit card and refuses to refund the charge even though the account is no longer used and wasn't for the last 8 months of the prior term. Customer service rep Mauricio stated the policy was NO REFUND for any reason. This is criminal.
Very angry with them on their auto-renewal policy. Had called them last year after their auto renewal had happened to cancel auto renewal. This year, they conveniently didn't have record and charged me the amount again. They have a no-refund policy, and the credit card company won't do anything about it... SO make sure to hang on to any "confirmation number" they give you if you cancel the service, or they will keep charging ENDLESSLY. A very poor policy, and a way to dishonestly keep stealing money from their customers.
Have been double billed by Logmein for three years. Shame on me.
However when I went to cancel the service (because their subscription has gone form $50 to $265 in 3 years) and ask for a partial refund for the billing that occured in November they told me tough luck. Wow double bill me for 3 years and not have the courtesy to provide me a pro rated refund of the current year. Not an organization you want to work with. Stay away.
In a few years the annual automatically renewed subscription had increased by eight times by the time I noticed it. It had become about $400 per year. The most recent payment was refunded after my phone call, but no hope for the previous years of non-use.
The product is good as are other competitive products used in our business.
A company is represented by its employees whether it is customer support, sales and even in the community. We had the displeasure of delivering services to Aaron Roberts a LogMeIn employee who is rude and unprofessional.
I called support to cancel our monthly service and they can't help. I had to email some random sales person who is not getting back to me. I really hope American Express doesn't give them the money when I dispute the charge.
Unbelievable... Last year they charged me 199 for the service. This year they want 999... Who does that. Hey Logmein... Enjoy whatever that corporate market gives you and leave behind the people that made you popular!... No one would ever complain about a modest increase for good service... This? Is awful!
I used the service, but when I tried to cancel previous to renewal, there is no way to do it on their web site. Since my credit card was expired, and didn't worry about it until another year and $136 was charged again. How did this happen? Without my permission they arbitrarily renewed my credit card. This is outrageous! I called and got a refund, but they continue to ignore my requests to close my account and remove my personal information. I had no choice and had to report my credit card stolen, (which is exactly what they did, in my opinion). Now they will not be able to auto renew without my permission. Stay away from this site!
I inadvertently opened two annual accounts to assist my mother with her computer. One under my sister's e-mail which was used for a free trial and another under my own e-mail account. This year I was charged $99 in March and again in April. Upon calling LogMeIn, it was discovered that there were two email accounts being charged to my bank account. Although LogMeIn confirmed that there was never any activity on my sister's account, they refuse to refund the $99 because I did not contact them within 30 days. What a rip-off. I will not be renewing my membership with them next year. I'm sure there is a competitor that will appreciate my business.
They refuse to cancel the contract and keep on withdrawing money on credit cards.
Unfortunetly there is nothing you can do since customer service doesn't exist
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members