MARK W.

I ORDERED A WEEK AGO. IT SAID DELIVERY MONDAY. I KNEW BY FRIDAY THERE WAS AN ISSUE WHEN TRACKING HAD NOT BEEN ENTERED. I CONTACTED THEM. THEY COULD NOT PROVIDE A SHIPPING BECAUSE IT HAD NOT BEEN SENT. I SAID CANCEL THEN. I WILL BUY ON AMAZON. THEY WOULD NOT LET ME CANCEL BECAUSE IT WAS WITH A THIRD PARTY VENDOR THEY WORK WITH. COME MONDAY AT THE END OF THE DAY, NO DELIVERY AND NO CHANGE OF DELIVERY DATE OR TRACKING EVEN AFTER SPEAKING TO THEM ON FRIDAY. I CONTACT THEM AGAIN AND THEY SAID AGAIN THEY CANNOT CANCEL THE ORDER. THEY COULD NOT PROVIDE ME WITH A SHIPPING TRACKING AND THE INFORMATION WOULD BE UPDATED SHORTLY. IT IS NOW 11.30PM AT NIGHT AND IT STILL SITS THERE TO BE DELIVERED TODAY. I WANT TO CANCEL BECAUSE I CAN ORDER THE ITEM WITH AMAZON PRIME WHICH IS RELIABLE. SO I AM NOW STUCK WITH NOT DELIVERED, NO SHIPPING TRACKING AND REFUSAL TO REFUND ME. IS THERE ANY LEGAL RECOURSE I HAVE THAT THEY REFUSE TO CANCEL THE ORDER GIVEN THE CIRCUMSTANCES?

Their subscription practices are underhand to say the least. Sign up for a year. No cancelation. Fine. However, at the end of the year, they do not alert you to the roll over new period. Cancel second year. Good luck! They will try to force you to continue paying for an entire year even though you are not using their service. A business like this will not thrive. AVOID AT ALL COSTS. LITTERALLY!