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India
1 review
0 helpful votes
Follow Boo Y.
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Awesome VPN. Has a working manual configuration to access Netflix USA. Polite, Friendly and Helpful staff with a quick response. All queries are answered, and the chat help is almost instantaneous. Get the sub! It's worth it. :D

Date of experience: July 22, 2017
Canada
1 review
0 helpful votes
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Impressed new client
April 28, 2017

I looked at several, actually more, VPN's before signing up with Ivacy. Already I am happy. I either made a mistake with my sign-in email address or my email was malfunctioning so I could't sign in. Theodore stayed with me for a very long period until the problem was resolved. A lot of patience and good advise. This is simply top notch service and easy to use VPN.

Date of experience: April 28, 2017
Germany
1 review
0 helpful votes
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Excellent service
April 17, 2017

Theodore was most helpful in solving a technical issue I had with the connection, and in converting my monthly subscription to a 2-year subscription with minimal hassle.
Excellent VPN performance at very low cost.
Highly recommended!

Date of experience: April 17, 2017
South Africa
1 review
0 helpful votes
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Best in Service
April 13, 2017

What a pleasant experience to have been dealing with such a nice support team
And extremely helpful.
There are no better service on any other VPN site from My experience.
Thank You Ivacy!
Thank you Vlad
If this is support, i cant wait to try the product!

Date of experience: April 12, 2017
Spain
1 review
0 helpful votes
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After using their service for 2 years Vladimir made me an offer: $40 for a "Lifetime subscription". I cannot say that their servers work 100% all the time.
I am using pptp connections and when i find a very loaded server i simply connect to the next one and problem is solved.

For me they are the best vpn provider.
I highly recommend them.

Date of experience: July 20, 2017
Malaysia
1 review
1 helpful vote
Follow Hubungan E.
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Ivacy is the best vpn with the best customer care, they reply to you on customer chat almost instantly. Whenever you have any problem, just go to their site and start the chat, they are there every time to help you out! Its worth every cents for me.

Date of experience: April 19, 2017
Czechia
1 review
0 helpful votes
Follow Lenka D.
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I had an issue with Ivacy app, so I contacted the customer support chat. In few minutes the customer support representative (Melani Martinez) resolved my problem. I am very satisfied with the overall communication and super fast resolution!

Thanks!

Date of experience: May 2, 2017
Italy
1 review
1 helpful vote
Follow M L.
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Not reliable or PROFESSIONAL

Before i subscribed to the Ivacy 2 year program, i confirmed (Ivacy support team) that their VPN service works with Os Maverick. That was in July 2017, everything worked fine until recently. I get blocked by a Ivacy login window and cannot select different servers as before. Their response is to "manually" configure each time i want to change servers. Yes that is a get by solution but not the product i bought in July 2017. Ivacy now says that my OS is out of date and must upgrade. Not a viable solution because my older graphic programs wil not work with the newer OS's. Not a professional company, as soon i as i talked about a refund and not respecting their original engagement, TOTAL SILENCE. If you are a Mac user and happy with Os Maverick, stay away from Ivacy

Date of experience: March 25, 2018
Australia
1 review
1 helpful vote
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Excellent
December 13, 2016

Great company and the support staff. They genuinely try to help fix the issues and answer their tickets promptly. The software is robust, however i did run into some issues with was fixed through their support systems. Not a fan of their Beta client but classic is decent. Just added another two years on my nearly ending year subscription. Great value for money.

Date of experience: December 13, 2016
Luxembourg
1 review
1 helpful vote
Follow Adrian M.
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Very impressed that when you have an issue, someone is actually there to help. Have dealt with Melanie and Theodore and they're phenomenal. Amongst the top 5 best customer service experiences I've received anywhere.

VPN service is just as good. Consistently fast speeds and stable connections. Just waiting for kill switch feature to come to Mac OS now.

Date of experience: February 26, 2017
GB
1 review
0 helpful votes
Follow Lorenz D.
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I had the pleasure to chat with Theodore, he took my issue seriously and even changed some settings to get me back online sooner! This is what i call a brilliant service and I'm very thankful for his help!

Ivacy is my number one vpn supplier and i will always be loyal to this particular firm!

Thanks again Theodore!

Happy new year and best regards!
Lorenz

Date of experience: December 30, 2016
Luxembourg
1 review
0 helpful votes
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Much better throughput speed than the competing VPN solutions (which I used previously).
On the one rare occasion when there was a problem - support was quick and solved the problem.
Highly recommended solution due to reliability, technical features, performance and support.

Date of experience: March 25, 2017
Austria
1 review
0 helpful votes
Follow Matthieu C.
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When I first bought the program my laptop could not run it and I had to take hours of the customer suppport's time of them working on my problem and trying to find out what was wrong. They never gave up and kept doing everything they could while being very respectful and kind. Definitely the best customer support I have ever encountered and The VPN service is top-notch! There are a million features to customize your experience and you can change ip whenever is needed. If you are looking for a VPN I would 100% recommend Ivacy!

- A happy customer

Date of experience: March 15, 2017
Netherlands
1 review
0 helpful votes
Follow Nam T.
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I had an issue where I wasn't able to login to the servers. I contacted the support and he (Theodore) told me that my email was too long, that's why it didn't work.
He made within a few minutes a new account (name) for me and solved my problem. Servers are stable and fast so far. It's also pretty cheap.

Thank you again for your help Theodore!

Date of experience: February 17, 2017
Italy
1 review
0 helpful votes
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The customer service helped me with some problems I had during the installation. The product works very fine.
Lifetime subscription costs practically nothing.
10/10 would rebuy, but it's a lifetime subscription so I'll never need anymore.

Date of experience: February 27, 2017
Singapore
1 review
0 helpful votes
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Helpdesk..
March 5, 2017

I've been struggling to get the best speed when using Ivacy. Now, I do understand that every VON slows down your internet connection, but even though I want to squeeze every bit of speed out of it;)

Been in touch with several helpdesk-chatters and they were all very helpful but I would like to mention especially Theodore. Due to whatever reason I get him quite often on the chat and I have to say that he's always very patient and helpful. So kudo's to the helpdesk and specially to Theodore. I know that I'm sometimes a nag, sorry for that my friend. Until who knows when..

Date of experience: March 5, 2017
Spain
1 review
0 helpful votes
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I've been using Ivacy for over a year now and highly recommend it to anyone.
It's the cheapest option I've found and the service is the same or better than any other VPN I've tried.
When stuck with a problem Theodore provided great help.
RECOMMEND, RECOMMEND, RECOMMEND!

Date of experience: April 17, 2017
Malta
1 review
0 helpful votes
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Spoke to Theodore regarding a connection issue and he was awesome. He had excellent customer service skills, fast, efficient and knowledgeable. I would highly recommend him and ivacy for my friends and family. Thanks Theodore!

Date of experience: March 29, 2017
Netherlands
1 review
1 helpful vote
Follow Luca T.
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I've been helped by a member of Ivacy's team named Theodore, my connection wasn't working and he has done everything from his end, sorting everything in a matter of minutes!
He managed to deliver me with an effortless customer journey to solve my problems and was kind and understanding to me, five starts :)

Date of experience: December 29, 2016
Sweden
1 review
0 helpful votes
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Thanks Theodore! You did a great job putting together the bits and pieces of information I had in order to find my account which was for some reason under a different address. Thanks for taking the time to get it all sorted out on the customer service side and going out of your way in letting me know when i could get my tech questions answered, It was awesome talking to you. I look forward to talking to you again.

Date of experience: January 6, 2017

Overview

Ivacy has a rating of 4.8 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ivacy most frequently mention customer service, best vpn and support team. Ivacy ranks 1st among Vpn sites.

service
9
value
9
shipping
4
returns
5
quality
8