ExpressVPN

I have used express vpn in mexico for over a year. I have had nothing but problems. The DNS for Samsung smart tv never worked properly even after spending hours on the chat line with them. Since the DNS did not work concisely, I had to stream to my computer and cable ot to my tv to watch it on the tv screen. I tried a live tv stream service that Express said their vpn worked well with and I was blocked completely within 45 days from subscribing and had to cancel the service. The only thing that worked was streaming movies on the major services. They way over promise and way under serve. There has to be a better service I just dont know what it is.

I cannot print when Express VPN is turned on. The only solution provided is to enable the "allow access to devices on the local network)" which does not solve the problem. I was told to turn off VPN when I need to print. I was also told they would not inform me when a solution is found.

I subscribed to VPN Express based upon all the positive reviews I read. After using the service for several months, I agree that the service is fast - when it works. I have experienced repeated interruptions in service on my desktop with a message that says "Internet traffic is blocked." This occurs no matter what location I choose and no matter what protocol I use. It's gotten so bad that I often have to disconnect the service to access the Internet. What's worse, if I use the iOS version on my iPhone, I cannot disconnect the service so I am stuck with blocked traffic until service resumes. This is NOT what I expected when I paid up front for a one year subscription. Others may be satisfied but I am not.

Can't fix webrtc leak test page, search on support page is broken, can't fix linux issue I have, support help is about worthless. And there is nobody is charge to complain to. Never had a problem until a couple of months ago and now I'm leaving

Their service is good. You can probably read several reviews over the internet that attest to how they actually guarantee your privacy/security. That's why it's appalling to me why such a company needs to go down to scammer level to trick people into keep paying even when they don't want to. I had a yearly subscription that I was not using anymore so I decided to cancel the auto-renewal. So I did it... or at least I thought I did it. Apparently clicking on a link saying 'deactivate auto-renewal' followed by clicking on another button 'deactivate auto-renewal' on a confirmation screen is not enough. They sneakily add a note saying that you will receive a reminder when the signature is about to end and only after that note is shown (in a blue color - really not drawing too much attention) and you click on the same button a THIRD time then it will be cancelled. It's worth nothing that I came to know about this when I got charged a yearly fee when I was absolutely sure I had cancelled (obviously I didn't as I have not pressed the button 3 times but only 2).

I don't have anyone to complain to other than writing something on this site. And the reason I renew this every year is I don't have better options and I don't want to pay new ones to find out, VPN good or not, it's all about connection and how long you stay connected.

I'm a user from China, joined Express 5 yrs ago from another brand (Vxxx), this is because back then Vxxx can't even access their website or download the app without logging on a VPN first, how ironic. Anyway...

PRO: Buy one then you can use it on your PC, phone, laptop, 5 devices total. For a single user like me it's more than enough.
You can access the update page even if your country blocked the main site. But this is only for PCs, for phone it's extremely challenging, I'm sure other users know what I'm talking about.
If the connection is good, then the speed is fast enough to stream videos on some of the big sites.
Actually I can't think of other good things to say.

CONS:
The connection on the phone is very unstable, when you needed it the most it disconnects 20 times within the hour, however on my PC it's still connected. I don't think there's anything wrong with my iphone, plus I talked to the service guy and he can't seem to find anything to blaim on either according to my log. So I'm trying to connect, ALL THE TIME, I'm a pathetic loser trying to work like this everyday!

This started in 2019 and all I see is "Attention users in China, government escalated this, that, we're working on...". Today, 2 years later I realized, if they want to block you, they block you good and there's nothing you can do but wait it out. Sometimes I think they release emergency updates just to let you know they're working on it, but the results are the same, still can't connect.

I play apex legends and my friends shifted to Europe. Now in order to play we needed to connect to an European server of the game.
The VPN didn't connect to any European regions (at lest for me) and a few times it did, the speeds were just bad.
Applied for a refund where their help gave me a 100 reasons why I shouldn't. When I finally got them to refund, my account got suspended instantly which was fine. But it's been 40 days and still the amount deducted from my account has not been refunded.

30 day money back guarantee is just false.

They told me that they already processed the refund and to check with my bank. Huh. After you got my money, you easily dismissed me. Such scammers. I waited for over 2 months. I'm done. I will never believe in money-back guarantees anymore, maybe that doesn't apply to people from 3rd world countries.

Expressvpn is horrible. It slows your internet down about 59 percent and puts you in a buffering hell. Turn off the VPN and the Mbps shoots back up where you can watch it. That's why these thieves nail you for a year. I have eleven months left and they won't refund.

Doesn't work for Australian content abroad! Slower than Nord and Surf Shark! Blocks Hotspot at times. Constantly having to turn off to receive LINE messages etc...
(Using iPhone 14 pro max - Japan)

Never will use them again. Their support is simply put a scam. Do nor buy from them. Their refund policy is non-existent. If you complain they will black ball you and block you out of your account. Horrible people to del with..

I subscribed to Express vpn. It slowed down the internet to 60% I had 1 year subscription and in my first few days I just couldn't have it anymore so I requested a refund as promised 30 Day- Money back Guaranteed. I've been in contact with them for over a month so far. And I've absolutely received nothing. Every time they tell me to check my bank. I already checked my bank and yes i was charged and never received my money back. Despite that I'm in need of my money. But they're horrible and awful. They always say the same thing, they always lie and they will never refund anything and I'm done. This is just awful. Express VPN is scammers

I am using express for an three months now and I must say it is far the best vpn I've tried. True that express is a bit expensive but it is worth. Also servers are 99% up and running and you do not lose to much speed when you are connected.

My speed was never what the built in speed test said. Often as little as 20%. Connection can be fast at times but usually quite slow, and you have to spend most of your day hopping from server to server to find one that works. Also the speed test takes forever since it forces you to go through their entire list of servers one at a time, most of which are pointless and slow. They should have a feature where you could just test a list of favorite servers.

Don't do business with Express VPN! Their service is horrible and the app and VPN are difficult to use. When a problem exists for you or for the company, they take an aggressive approach towards the customer and open a "case" on then and "escalate" it. In other words, they blame you!

The billing and security departments are not keeping the customer's experience in mind; they are making their own needs more important than the customers who are paying the bill and trying to stay anonymous. When a billing question exists, they want all your personal information. In essence, your anonymity is blown. When most companies simply accept or deny a charge based on pre-determined specifications, Express VPN makes an interrogation of it.

Choose another VPN for the list. Some such as Tunnel Bear are affordable and easy to use.

Best Regards,

Fredo