• Private Internet Access

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Overview

Private Internet Access has a rating of 3.14 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Private Internet Access ranks 52nd among Vpn sites.

  • Service
    1
  • Value
    1
  • Quality
    1
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How would you rate Private Internet Access?
Top Positive Review

“Best VPN Service”

Scott R.
1/30/20

I have used PIA for years now and they have been constantly making improvements and investing in the software/hardware to improve their service. It has always been a great privacy centered company, but now their software is getting much better. I have been please with them for a while and haven't even bothered checking out other recently. Why fix what isn't broken. Their prices are extremely reasonable for the service your getting and their customer support has always been top notch and personalized. They even have MFA to protect your PIA account! Overall their server speeds might not be the fastest but their are plenty of options and they are now including proxy service with it.

Top Critical Review

“Their 30 day money back guarantee is a scam”

Xifer L.
3/26/22

They charged me a second time on the 28th day of service. When I asked to cancel on the 29th day, they said only the last payment can be refunded. See screenshot of my dialogue with the representative. Proof of purchase has also been attached visible by sitejabber staff only. Stay away!

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user xiferl
1 review
0 helpful votes
March 26th, 2022

They charged me a second time on the 28th day of service. When I asked to cancel on the 29th day, they said only the last payment can be refunded. See screenshot of my dialogue with the representative. Proof of purchase has also been attached visible by sitejabber staff only. Stay away!

Tip for consumers:
Don't use it.

Products used:
VPN

Thumbnail of user tammyb1003
1 review
0 helpful votes
January 23rd, 2022

I have read many reviews and I agree with majority of those reviews they are inexperienced the employees are not properly trained at all most of them cheat on their test give each other answers just to pass and get the title. When it comes to preparing a tax return they are clueless. They should not be classified as tax professionals which are no where near that! Their a joke to be testing for nothing. It's unethical to hire people like that. I hate to have someone like that handle my monies. Some of them are also felons and do not let anyone know bad company to do business with. Who can you complain too when the Corporate Office is aware of this and won't do anything about it so it doesn't make a difference to call you can never talk to a person who cares or who will do anything. So anyone who has had a bad experience with H&R Block I agree with what your expressing

Thumbnail of user vinced8
1 review
2 helpful votes
August 21st, 2013

I have an e-commerce site and needed some vpn services. I already has goldenfrog, VyprVPN, and strong VPN, and I thought i would like to try privateinternetaccess.com advertised feature of complete anonymity when they would disconnect the internet if vpn connection is down. They advertised that the setup is easy. Completely false. That feature does not work. I had gone thru like literally 10 hours of tech supports, and it is the worst experience i ever had to go thru. The bandwidth is bad, the connections are not reliable. They had me go inside my pc, and did the port change, and all the other tech stuffs, and the connection is still really really bad. I would go to a public wifi and their service would stop working. I have to turned their service off and switched my other vpn service back on to get my wifi connection to work. PLEASE DO NOT EVEN TRY THIS SERVICE.

Thumbnail of user jamesh2651
61 reviews
85 helpful votes
December 8th, 2020

First and foremost, if you value privacy and need security, PIA may not be your best choice. PIA is based in the USA and at any time, the government can invoke the patriot act and monitor what you do. And, yes the NSA has ways of tracking you and what you do. Not directly, but indirectly. Once upon a time, PIA did keep logs for "product improvement," but has since stopped... or so they say.

Personally, I like PIA for the service. The connections are fast, the customer service is average, the security is somewhat questionable, and the pricing is more than reasonable. I always worry about companies that offer rock bottom prices to attract business. A company's reputation should be the main factor in attracting business. For the average person that just likes to keep their lives a bit more private, PIA fits the bill for the most part.
Two minor annoyances... Until recently, the iPhone app was useless. It would always error out and say the internet was unreachable. I'm told this changed, but I wouldn't know at this point. Second... there are far too many sites that block PIA's IP addresses. You'll know because you'll get a 5004 or "403 Forbidden" error on your screen stating that the site has blocked your IP address. Also, Netflix, Amazon prime video, iPlayer are all blocked. I have not found a location that would allow you to access these sites and watch videos.

Thumbnail of user scottr755
40 reviews
51 helpful votes
January 30th, 2020

I have used PIA for years now and they have been constantly making improvements and investing in the software/hardware to improve their service. It has always been a great privacy centered company, but now their software is getting much better. I have been please with them for a while and haven't even bothered checking out other recently. Why fix what isn't broken.

Their prices are extremely reasonable for the service your getting and their customer support has always been top notch and personalized. They even have MFA to protect your PIA account!

Overall their server speeds might not be the fastest but their are plenty of options and they are now including proxy service with it.

Service
Value
Quality
Thumbnail of user peterg103
1 review
0 helpful votes
April 14th, 2016

I tried Private internet access because I saw it on a groupon and because I saw it won PC mag editors choice award. It works well and seems a little easier to use than others. I do think it slows down my connection sometimes so I only use it at cafes and public places.

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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