LaptopsDirect UK

I ordered a phone from this company and paid extra to have it delivered next day, I received a padded envelope containing an empty box. After an exchange of E. Mails with what I think is an automated system asking somewhat irrelevant questions and sending stock answers they agreed to send replacement. Two weeks later I am still waiting and their website no longer recognises my Email address or password so I can not track the package, if they even dispatched it. Fortunately It was only a cheap phone so I will put it down
To experience and never have any dealings with the direct group in future.

Avoid - Good prices on line but truly terrible customer service and entirely unreliable delivery.

Ordered a Microsoft Surface Pro on-line for next day delivery - followed up with a phone call to confirm order and delivery arrangements. Never turned up and when chased up was told it wouldn't arrive until the end of the month. Was told to cancel that order and re-order for next day delivery. Only it didn't arrive next day and they didn't cancel the order so I am left with two devices nearly £700 out of pocket and they won't take to back. It has taken me hours to try and sort out - complete waste of time.

Customer service were consistently unhelpful and gave conflicting or incorrect information. The UK sales line staff were initially friendly and helpful but after the initial order placement things spiralled downhill rapidly.

They sent me a screen with no screws for the mount when I requested them they asked if I could go and find the screws myself. I said no they sent me a bag full of screw which none of them fit, when I tried to attach the mount with the screws the screen fell over and broke I have tried to get a new screen delivered but they are saying it's my fault. Not sure how it's my fault when they have supplied the wrong material. I'll be writing reviews on every website I can for as long as I can so no one else is ripped of by this company

Avoid at all cost! Disgusted with this company.

Ordered tablet 4 weeks ago…. After payment I noticed a 2nd separate transaction on my credit card. They had gone and charged me for two products I had not ordered. Should have been a red warning sign! ( After contacting them I did get this money refunded).

Paid for express delivery and 3 weeks later no tablet! Numerous phone calls and emails. Delivery date kept changing. The latest…. The tablet is supposedly now out of stock! However when I checked their website it's "new in" but over €200 more expensive! Don't know what to believe! Am being refunded the full amount I paid …. Since then an issue as they didn't refund correct amount. Had to get on to them numerous times… over and back to try to get the full amount. More than 4 weeks after initial order I've finally been refunded in full. I know with certainty I will never go near this site again and I advise you not to either. Beware!

Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working.

Went back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done.

I finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had! After checking they would repair it or issue a refund, but the checking part would take 7-10 days.

I would not be able to get a refund or a replacement until after the 7-10 days.

Escalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic.

Steer well clear!

If it was possible to give no stars I would. I bought a laptop for £340 reconditioned for my mum, it almost immediately began getting issues. Random crashes etc but would always restart and then work for a bit. Eventually it wouldn't start at all ' no bootable device found '
We were told to return as it was under warranty. It went missing for a week in their care and then they claimed we had been inside it. Why would we when it was under warranty?.
They refused to repair it and have sent it back with a screw hanging out the bottom, the whole base of it buckled and a massive lump of plastic missing.
I am beyond furious.
DO NOT EVER TRUST THIS COMPANY!

Laptopdirect (buyitdirect) gave me great customer sales. However, after purchasing a laptop and monitor in November 2023, the package arrived via DPD in an open courier bag. I had to hand over a PIN to received the bag. I asked the driver to take a picture as receiving an open bag is not usual. I checked the contents and there was a monitor but no laptop. Laptop direct had the photo from the courier and won't refund me. This is their issue to resolve with DPD not mine. They did not deliver me a laptop for which I have paid and refuse to refund me. Avoid!

I would suggest you don't buy anything from this company! A laptop we bought had a screen failure after 2 hours of use and they refused to refund as they said it was a ‘user error'! Absolute charlatans! Avoid this company at all costs!

I was looking for A34 5g to offer to my daughter.I noticed it was 15pounds cheaper than Samsung.I had I chat with some on their web site called Niall.asked to confirm the smartphone is a UK version he said, I paid 9.99pouns to get my phone delivered next days.with my big surprise I received an open box smartphone.and it mentioned on the box the phone is an EU VERSION and was modified the firmware on the UK. When contacted them to send it back they said you have to pay for return because it's considered as Unwanted item.they waste more than 1h on chat...I don't recommend buying from them. Because they lied to me on the version of the phone and it's very easy if you have an issue to return and have your money back from Amazon, Argos...or from the manufacturer..

Only but from this company of you can afford to lose your money,
They did not deliver and won't rectify issue either. Terrible customer services spend a little extra money from a reputable company,

Dreadful customer service. Avoid at all costs. Their repairs process is a joke and they sent back the same faulty item with no repair having been carried out and my cables were missing

Cancelled my order as they claim they ran out of stock. Checked the website and its available at a higher price! I had to call them numerous times to find out what was going on. They lied about the real reason, it was an error, they lied about calling me back, they lied about the refund. Refunded immediately once I called Amazon payments. Trading standards are now involved. Avoid this cowboy company at all costs. You have been warned

I ordered a refurbished Asus Vivobook and had a free named day delivery code. DPD messaged me with a one hour delivery slot on the day and it arrived on time. Initially I was delighted as the laptop seemed brand new, but after loading software I realised they'd delivered the wrong laptop with a lower spec. I called customer service and they arranged to collect free of charge the next day. It then took 2 days for laptop to be received at their centre and two more days to be inspected. They then contacted me to apologise for a warehouse error and allowed me to cancel the original order as I'd now found a new version of my desired laptop on sale elsewhere for only £20 more than my refurbished one. Money back in my account within 2 hours.

Used my last pennies to buy a laptop for my daughter for school and it didn't turn up. I shall be continuing to hassle them until the money is returned.

Days after their Provided Warranty…

6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies.

I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given.

Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information.

Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely.

My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop.

Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.

Anyone who reads my reviews knows I am very critical about service and value. With that said, My experience with LaptopsDirect was quite good. I purchased a "refurbished" gaming laptop. An MSI Raider GE78. I was surprised to find the laptop in absolute pristine condition. It seems this is one that had been ordered and returned within the return period. I wasn't even registered with MSI for the warranty. Much to my surprise, when I registered the computer, I was given the full two year warranty!
Now the not so good part... I did purchase the extended 1 year warranty for £30, not knowing I wouldn't need it. Second, when you check out, they add all these extra charges. First was shipping. I thought paying £1700 for a laptop would at least include shipping like 99% of all the other online computer retailers. It didn't. Also, there is a 1% added surcharge for paying by card. Just another way to suck more money out of you.
The laptop did arrive on time, the next day. And for those who complain about the 1 hour delivery window, that's DPD, not LTD. But what's the issue? You were expecting a delivery, right? Besides, when they notify you of the time window and there is a link where you can change the delivery day/time.
Overall I am pleased. For all intents and purposes, I have a brand new MSI Raider 17" gaming laptop with a two year warranty for about half the retail price. It even arrived in the original box with all the original accessories. I only gave four stars because of the nit picky 1% charge for using a card to pay, and for having to pay shipping.

Bought a laptop and it was DOA. They wouldn't replace it so I ordered another. They arranged a collection which happened at the same time they delivered the new one. DPD took it but couldn't scan it. I have proof on CCTV that they took it and and pictures of him taking it which I have sent to them as the collection says they couldn't locate me? They delivered the new one at the same time! They have now rearranged collection for this laptop WHICH I DO NOT HAVE. The story gets worse as the new one is also DOA and I have to yet return this one. This is beyond a joke. No one reads your emails correctly and gives you generic answers... even the supposed case manager can't get it right and had rearranged the collection of something DPD has! The proof of delivery on the DPDs picture actually has the return parcel in it yet DPD say they couldn't locate me.

Tried to buy a gaming monitor from these payed for next day delivery. Nothing turnd up still waiting for my money back now 3 weeks later. Can't get in contact with anyone keep getting pasted about from department. Just gunna give it up as a bad job. Reported them to trading standards. Just keep clear save your money