LaptopsDirect UK

I ordered SSD disk for 104 Euros on February the 3rd. SSD disk compatible with my laptop. They sent me RAM memory stick, I told them that it's not what I've ordered, they offered me 10 pounds refund or 20 pounds voucher if I keep the item. ITEM I DID NOT ORDER, I DON'T NEED AND IS NOT EVEN COMPATIBLE WITH MY LAPTOP. So I said no, pick it up and send me the right item or refund my 104 euros. They picked it up and since then nothing happened. It's 19 days since I made the order and I don't have my SSD disk, they have not told me if they will send it or if I will get refund so I can't even order it from somewhere else. The question is... WHERE IS MY MONEY? IF anybody from Laptops Direct will read this, order I'm talking about is *******. Get your s**t together really!

I looked at buying a laptop from this shower. Splashed across model I was interested in was a sign saying free delivery. Not so as soon quasi entered the delivery address they suddenly wanted 19.99. Because apparently I live in the highlands. Not true. I live in north east Scotland which is miles away from the highlands.
They claim the remoteness of my location is the reason. My location is actually closer to the oil capital of Europe, Aberdeen than it is from the highlands. Obviously geography is nota strong point at laptops direct.
They seen to have no problem delivering free of charge to remove parts of England.
I posted a critical review of them on trustpilot and they have been crying and snivelling to trustpilot claiming my review was false.
Since reading reviews of this company I have come to the conclusion that I have had a lucky scape. My advice is to avoid them and shop elsewhere

Bought a monitor online (Lenovo ThinkVision) from Buyitdirect which was delivered within days. This is where the bang stops. The webcam was faulty. Asked for the unit to be picked up and it only took their courier "service" x3 attempts to actually do so, as they couldn't locate an address in W1 (sic!)... 2 weeks later and without even consulting me, they just sent me a refund (- shipping cost) when I had clearly asked them to fix the issue and ship back the unit. Pathetic from start to finish.

Laptops Direct have the Samsung Galaxy S21 ultra 256gb for around £150 cheaper than many other retailers - What I didn't realise was that it's a reflashed imported phone.
I didn't fully read all the information on their site, and it says they can be imported - so that was down to me not checking all the information.
But... The phone had been flashed with 2 country codes, so didn't receive a single software or security update because (according to Samsung), the phone doesn't know which software to download, as it has 2 country codes. Apparently it would never receive any kind of update.
I contacted Laptops Direct, who confirmed that the phones are imported. I explained that it had 2 country codes, and that I have been told it will never get any updates. Also, it was running on May 2021 security patch - not good for a phone costing over £1000.
It took another 3 weeks to get my money back, and I had to pay postage to return it even though (in my eyes) it's been reflashed incorrectly.
I have since paid a little more, and got a proper UK version which (out of the box) was on October 2021 update, and straight away updated to January 2022 update.
This is a classic example of you get what you pay for. Their phones are cheaper, because some are imported. The phone will work perfectly fine, and to many won't even know there's an issue - But to me, a phone costing over £1000, which will never get a software update is a big issue!

The following applies. Order placed 18th October - payment including express delivery processed - Order acknowledged and stock confirmed - Advised that laptop was despatched. After nine days was informed that there was no stock and no equivalent offer was possible. Refund of £388.58 agreed. TWENTY TWO DAYS later in spite of various promises NO REFUND APPLICABLE. Non response to calls and e messages have left me totally disgusted. Ethics of this company questionable.

Ordered a laptop, headphones and a bag on the 24th December.

Got email on 27th, package is on way and another today (28th) package will be delivered between 8am and 6pm.

Waited in all day then package arrives, no laptop in package.

Phoned the *******081 number (13p per min) to be connected to never ending dance music, with no indication of how long connection to an agent may take.

I actually think they deliberately create problems for the customer so they are forced to dial their extortionate numbers to seek assistance.

Why else would a retailer charge 13p per min to assist their customers? Clearly they are profiting from leaving customers hanging on for as long as possible on their lines.

It turns out that the poor reviews you can find absolutely everywhere online about Laptops Direct really are true, and you would be wise to do everything you can to avoid buying from them. In my case sadly, I read after them after ordering and not before, although in fairness, I'm sure that if there had not been a problem, my review might include more stars - ordering was pretty painless and it was delivered on time.

The problem for me started because of an issue with the product actually received. The details of my case are dull and boring, suffice to say that the many, many times I spent on hold waiting to be connected have amounted in total to the best part of a working day, and the outcome is that I will have to involve my credit card company in dealing with the legal work to recover my money.

Make doubly sure that you have read every last letter of the technical spec of the product you wish to buy, do not be misled by the photos they use to illustrate the product since it turns out they don't necessarily bear any relevance to what you think you're actually getting, and then having done all that, buy it somewhere else, preferably from a retailer who understands that misrepresentation is an offence.

Fortunately for me, I recorded the last phone conversation I had (for training purposes, obviously) so I imagine there's a slightly nervous "customer service" operator at the moment, and yes, she was made fully aware that the call was being recorded.

Bought 2 laptops from this company and both packed up after less than 6 months. Contacted them and they could not care less. First time I got a refund from the manufacturer but the second I was told it was user damage when clearly it was faulty equipment. They are not interested. DO NOT BUY FROM THIS COMPANY.

The worst experience I have endured from any company. Do not buy, they don't give a damn.

Ordered a laptop which arrived 2 days later without the product key, called and advised it would have to be collected and taken back. Fed up with the fact they could not merely send on the Key, I informed them I would want a refund. I was told the laptop would need to be collected and verified before the refund process would begin. And that a courier City Air Express would collect Monday.
Waited all day Monday, nothing
Called Monday evening, got lots of apologies and told they forgot to confirm the collection and it would be sorted, called Tuesday evening as nothing had been done, another agent,, more apologies and a guarantee it would be collected Thursday, I was emailed a confirmation. Thursday comes and goes and nothing. Called Thursday evening g, more apologies and a " managers have gone home, nothing we can do now" message.
Told i would be called Fri morning, I get an email Friday morning saying they tried to call me, ZERO missed calls and I should contact them. No telephone number left, so back through the main number, each call remember I am advised I am calling on premium rate.
Told again no refund until the get back the laptop which they are continually declining to collect.
I bought from this company several years ago and thought they could be trusted. I was so very wrong. Avoid.

AVOID AT ALL COST THIS SCAMMERS! BOUGHT A NEW MACBOOK LATEST MODEL 2019 IT ARRIVED WITH FAULTY BATTERY/HARDWARE AND NOT FULLY FUNCTIONING KEYBOARD. I'VE BEEN CHASING LAPTOPS DIRECT FOR OVER 3 MONTHS NOW (CAN YOU BELIEVE IT?!) AND THEY STILL HAVE NOT REPLACE MY UNIT! YOU MAY PAY 10 POUNDS LESS BUT ITS NOT WORTH IT! AVOID THIS SCAMMERS AT ALL COST AND JUST GO WITH OFFICIAL APPLE SHOP INSTEAD! SHOULD HAVE CHECKED BETTER BEFORE BUYING WITH LAPTOPS DIRECT! JUST LOOK AT ALL THE NEGATIVE REVIEWS THIS COMPANY HAS DO YOU THINK IT'S NORMAL? SCAMMERS

The refurbished laptop I bought was faulty on first use. It was returned to get 'fixed' then sent back to me. The previous owner's details, emails and content kept popping up. It became faulty again after the third use. They never responded after MANY emails! Complete waste of money! DO NOT WASTE YOUR MONEY! DO NOT BUY FROM THEM!

Send a faulty product
Refuse to refund it
Offer £20 instead of refunding over £200
Then agree to collect it but you need to wait weeks for a refund
SCAMMERS

I bought a monitor from this company in November 2020 and paid using Paypal. They send the monitor to a wrong address and refuse to take responsibility for their mistake. I am £140 out of pocket I do not have the monitor I paid for and Laptop Direct refuses to correct their mistake. I even went to the address they claim they have sent the monitor to but IT IS AN EMPTY PROPERTY, NOBODY LIVES THERE, where they delivered my monitor I do not know but certainly not to my address or any other address. This was the first time I purchased an item from this company and will be the lost. I think paying a few extra pound and buying whatever you need from a reputable company would be a better option. I WILL NOT RECOMMEND THIS COMPANY WHATSOEVER. KEEP YOUIR MONEY SAFE AND SPEND IT SOMEWHERE ELS.

Laptops Direct are, without doubt, the worst company I have ever had the misfortune of dealing with. I ordered a laptop on Saturday and was told it would arrive on Monday. This kept getting changed to later in the week so that it was scheduled to arrive on Friday. I was worried about this as I was leaving the country on Sunday and needed the laptop before then. I rang them twice and said that if it wasn't delivered by Saturday it would need to be cancelled. It didn't arrive on Friday. I rang them on a premium number on Saturday to attempt to cancel the laptop. I was hung up on and not called back. I messaged them on Facebook messenger to cancel the order. I messaged them via the order form to cancel the order. I hoped that they had cancelled the order. I was not contacted back. The Wednesday after I had left the country and was in quarantine in Shanghai I was told by a friend that the laptop was in a bush outside my house. The delivery company claimed that the order had been signed for which was impossible as we had left the country. I still have not received any contact from Laptops Direct. I have reported them to Paypal and also to BBC Watchdog. I have never been subjected to such appalling customer service in my life. Please avoid this company at all costs if you want to save yourself time, money and distress.

URGENT WARNING: Beware of Samsung UK and Laptops Direct
Sharing my nightmare experience with Samsung UK and Laptops Direct to save you from a similar ordeal. Read on and spread the word to protect others!
In January 2023, I invested a substantial £1290 with Laptops Direct for a Samsung TV. Just five months later, the TV started acting up – malfunctions and irregularities galore, making it utterly unusable. Upon inspection, it was clear that the screen was damaged beneath the glass, a blatant manufacturing defect.
My pleas for assistance from Laptops Direct were met with shocking indifference and apathy. They shrugged off their responsibility, citing a measly three-month warranty and passing the buck to both me and Samsung. This heartless evasion reflects a disregard for customer satisfaction and product quality that's simply unforgivable.
After enduring a convoluted process, an engineer was finally dispatched to replace the faulty screen. But guess what? The other problems were ignored, then after that the tv started playing up again and the engineers were called back and took the tv away for two weeks and then brought it back and told me there is nothing wrong with it.So the TV came back to me unchanged. I contacted laptops direct again and was told there was no point ring them and get in touch with Samsung.
Turning to Samsung UK for help, I was met with more disappointment. They insisted on further repairs despite my concerns about the product's integrity and post-warranty problems. Their suggestion of a 10% discount on a replacement TV was an insulting slap in the face – evidence of their lack of respect for customers' investments. I don't think buying another tv after it lasting for 5 months for 10 percent off going to appeal to anyone.
And also why would I be without a TV for 2 weeks and have loads of emails and sending photos etc if the TV is fine, Surely nobody can be that bored!... I didn't want my money back I wanted to replacement!... the same model or equivalent
I Have now given up and will buy another TV. This is just a warning because I thought by using laptops direct I would save money rather then using larger companies but that 100 pound I saved has now cost me far more.
Updated response...
Just had a phone call from Laptop direct and they once again laid the blame with samsung and want nothing to do with my claim.
So new tv today for me.
Having to the use of a faulty tv for 5 months for a cost of nearly £1300 doesn't sound like a bargain thou... Pennywise pound foolish. I have taken the hit now but will continue to make sure I warn as many people over social

Issues from start to finish.
1 - i was informed ordered laptop was not available once ordered (24/07/2020)
2 replacement offered arrived very poorly packed and had zero battery - and the frame was distorted
- i was offered £25 to purchase a new battery - though no offer to supply a new battery.
I returned the item
3 - initially denied the item had arrived despite sending registered post and having been informed it had been received by the courier.
4 - i was offered the item i had originally ordered - only to find it was not in stock and being a reconditioned item - no indication of when it may be in stock
5 - requested refund this was agreed ( approx 15/08/2020 - though have not checked this date) - it was also agreed that the return postage would be refunded - though this was later denied.
6 I am still waiting fo the refund - 15/09/2020
I have had numerous guarantees that the paymetn has been made including being sent a credit note though no dates of these coincided with the requests for verification of bank details for the refund.

At present I receive a stock answer saying - apologies for delay but the refund has been nmade - to date this has not arrived in bank.

I have received a sum equating to the post and thus had assumed that they had decided to make the refund of the postage as an act of good faith in light of the litany of errors.
I do not know if this is the case or this is related to the refund - it does not coincide with any notifications i have received of the alleged refund.
No clarification is being offered.

I would not recommend this company or any of their subsidiaries and will being actively discouraging anyone to use them.

A shame as i did find the intial sales exec very helpful with all.
The after sales service/ customer service team was wholly another matter