Samuel J.

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1 Review by Samuel


Laptops Direct are, without doubt, the worst company I have ever had the misfortune of dealing with. I ordered a laptop on Saturday and was told it would arrive on Monday. This kept getting changed to later in the week so that it was scheduled to arrive on Friday. I was worried about this as I was leaving the country on Sunday and needed the laptop before then. I rang them twice and said that if it wasn't delivered by Saturday it would need to be cancelled. It didn't arrive on Friday. I rang them on a premium number on Saturday to attempt to cancel the laptop. I was hung up on and not called back. I messaged them on Facebook messenger to cancel the order. I messaged them via the order form to cancel the order. I hoped that they had cancelled the order. I was not contacted back. The Wednesday after I had left the country and was in quarantine in Shanghai I was told by a friend that the laptop was in a bush outside my house. The delivery company claimed that the order had been signed for which was impossible as we had left the country. I still have not received any contact from Laptops Direct. I have reported them to Paypal and also to BBC Watchdog. I have never been subjected to such appalling customer service in my life. Please avoid this company at all costs if you want to save yourself time, money and distress.

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