Phil D.

It turns out that the poor reviews you can find absolutely everywhere online about Laptops Direct really are true, and you would be wise to do everything you can to avoid buying from them. In my case sadly, I read after them after ordering and not before, although in fairness, I'm sure that if there had not been a problem, my review might include more stars - ordering was pretty painless and it was delivered on time.

The problem for me started because of an issue with the product actually received. The details of my case are dull and boring, suffice to say that the many, many times I spent on hold waiting to be connected have amounted in total to the best part of a working day, and the outcome is that I will have to involve my credit card company in dealing with the legal work to recover my money.

Make doubly sure that you have read every last letter of the technical spec of the product you wish to buy, do not be misled by the photos they use to illustrate the product since it turns out they don't necessarily bear any relevance to what you think you're actually getting, and then having done all that, buy it somewhere else, preferably from a retailer who understands that misrepresentation is an offence.

Fortunately for me, I recorded the last phone conversation I had (for training purposes, obviously) so I imagine there's a slightly nervous "customer service" operator at the moment, and yes, she was made fully aware that the call was being recorded.