Matthew L.

Laptops Direct have the Samsung Galaxy S21 ultra 256gb for around £150 cheaper than many other retailers - What I didn't realise was that it's a reflashed imported phone.
I didn't fully read all the information on their site, and it says they can be imported - so that was down to me not checking all the information.
But... The phone had been flashed with 2 country codes, so didn't receive a single software or security update because (according to Samsung), the phone doesn't know which software to download, as it has 2 country codes. Apparently it would never receive any kind of update.
I contacted Laptops Direct, who confirmed that the phones are imported. I explained that it had 2 country codes, and that I have been told it will never get any updates. Also, it was running on May 2021 security patch - not good for a phone costing over £1000.
It took another 3 weeks to get my money back, and I had to pay postage to return it even though (in my eyes) it's been reflashed incorrectly.
I have since paid a little more, and got a proper UK version which (out of the box) was on October 2021 update, and straight away updated to January 2022 update.
This is a classic example of you get what you pay for. Their phones are cheaper, because some are imported. The phone will work perfectly fine, and to many won't even know there's an issue - But to me, a phone costing over £1000, which will never get a software update is a big issue!