AsdaReviews 52

Went to Aintree asda petrol station on Thursday. Had a problem with the pump after I'd put card details in. I put £30 petrol in and off i went.
My bank is showing a transaction for £30 and a pending £99. I know the holding system and why the £99 is held. Why do I not have two £99 pending transactions? Asda says it takes a few hours to a couple of days to drop back in my account. I can't understand why I've only got one pending for £99.
Two separate transaction numbers.
Asda head office says 10 to 12 days to refund the £99!
That's easy for them to say. This process has left me with nothing in my account for over a week. I will be visible on their security cameras trying to use the pump and only putting the nozzle in the car once. HOW MUCH INTEREST DO ASDA MAKE ON THE MONEY THEY HOLD FROM EVERY SINGLE CUSTOMER USING THEIR SERVICE THE £99 IS HELD FOR 12 TO 14 DAYS, MONEY FOR NOTHINGFOR ASDA. ASDA, YOU SHOULD BE ASHAMED OF YOURSELVES FOR NOT TRYING TO HELP ME DURING MY SEVERAL CALLS TO YOU TODAY, EVEN TRYING TO TALK TO SOMEONE HAS BEEN RIDICULOUSLY HARD.

Don't ever use the ASDA Online shopping service as my order was cancelled two hours after they were meant to deliver because of traffic or bad weather - I still don't know which it was. I requested a refund and it has still not been done. I placed my order on the 23rd March 2025 and have still not received my refund. This is so frustrating and so disappointing.

Placed an online order 15/06/24 for 3rd party express delivery £8.50 (delivered by Uber) at Asda Southbank.

So between Asda and Express delivery. A full bag of my shopping with almost £30 has gone missing… 5 item in total (not the first time).

My refund… reject! I rang Asda customer services as soon as I requested a refund. I knew they would reject refund as their usual response is it shows delivered to your address.

The whole Express delivery is so flawed as your trapped between Asda and Uber who will take no responsibility. Instead it's the buyer who is penalized (no items and no refund) HOW CONVENIENT for both companies.

Be very careful when using Asda's Express delivery its flawed!

ASDA is a company that dropped honesty, quality, morals and standards
The thief who delivered my order **************) had stolen half of the items. You refused to provide a refund. I am now lodging a formal complaint with the relevant authorities. Your service has deteriorated significantly. The recent products you've delivered have been a complete letdown for both me and other customers. Outsourcing your deliveries may lead your business into administration. You have disappointed me on the last five occasions I've ordered. I will no longer be your customer due to this severe decline in your service, product quality, and customer support, and most importantly, your lack of honesty. You unlawfully rejected my refund request. This marks the end of more than 15 years of loyalty, despite your supermarket having the most straightforward delivery system (albeit with some questionable quality).
Needless to say I will be the ambassador of your lack of morals and standards and you will see my reviews all over the web.

OFF LOADING ALMOST OUT OF DATE FOOD TO HOME DELIVERIES Drivers on home delivery helpful, disabled household, but SHORT DATE PRODUCTS constantly being sent or substitutes that are just stupid! They actually refused to refund goods despite the food use by dates being the stuff you see in the whoops discounted counter but they wanted full price! Today wheelchair user forced to take photos to get a refund, as the helpline said ASDA doesn't keep track of use by dates, how bad can you as a food supplier get! Leigh area, Lancashire, England,

I can't believe how this woman Vania Faria (former Operational Manager at the Asda Wallington store) has been promoted as a GSM at the Asda Stonecot Hill store despite humongous online reviews complaints and social posts made against her of which all the senior management directors are fully aware of but refuse to act a classic case of unfairness bias and hypocrisy.

The Customer service from the Sutton Asda GSM Manishkumar Barot is absolutely abhorrent how an earth can this guy be made to run a large Asda store with such extremely poor customer service skills, people skills and extreme! Language barrier problems how? Also the amount of both staggering customer and colleague complaints of which Asda head office are fully aware of but choose to do absolutely nothing at all.

They do not understand how to set up OTP security and blame user error and device cache which is it definitely isnt! I copy my long-winded last email reply to their fending off communication. It highlights the incompetence you might encounter, so worth reading if you have this issue to check or counter their nonsense.

I am extremely used to using an OTP for retail purchases, and use it on an irregular basis without any issue for bank and credit card authorisation, even for online banking, so its unlikely to be operater error. I am very familiar with using OTP. It is ONLY ASDA it fails me with.

I have tried from Safari, Chrome, Explorer, and even your own App on a new, fresh to any shopping or historic cache at all, Ipad Air2.

I have tried from two different PC's with cache cleared, (which is never needed for any other online retailer ever), and also on an Ipad Air2 which has never, ever, been used for shopping with you, or any other shop before ever! So no historic cache issue can be blamed for the failure. My android phone also fails! So 4 devices, same failures with no cache causing the issue.

I have comfirmed yet again with my bank that my OTP should end 4xxx. I also confirmed similar for my two credit cards, even though I never got to a point where OTP was even required for those. Those perfectly good credit cards that I have used in your store in person a lot and recently were declined online.

I tried both my registered credit cards from ALL 4 above mentioned devices after ALL cach was cleared, also including the Ipad that had never even had the ASDA app on it untill this test, let alone historic ASDA cache, which failed - error messages attached

I tried my debit card on
ALL 4 above mentioned devices, after ALL cach was cleared, also including the Ipad that had never even had the ASDA app on it until this test, which failed - error message attached.

Your system, since all cache was cleared including using a completely fresh and guaranteed uncontaminated by any historic cache device was used, (the Ipad2). But still the OTP number on the form your store presents to me for authorisation on checkout, and your store partially completes including the OTP, has the old OTP number 6yyy on it! Unsurprisingly it didn't get through my bank back to me as the bank are expecting OTP 4xxx, so neither phone, 6yyy or 4xxx) received a text to complete payment.

I will state again. I can use both credit cards and the debit card in any store in person, including ASDA, and I can buy from any online store worldwide EXCEPT ASDA. That does seem to suggest something is up at ASDA. This is especially so when cache is cleared and even a Virgin machine to any shopping, the Ipad Air2 was used and failed in the same way?

I know this is as frustrating for you as much as it is for me. But all the evidence points to ASDA having the issue, not my machines or my banks.

Regards

Live insects in salad, Horrific experience after being a customer for over 10 years

Purchased Asda spinach and pea shoot salad, both listed as "washed and ready to eat". To my surprise as I'm tucking into my salad, a green and yellow caterpillar gets up out of it and glides out of it. As expected I threw the salad away immediately. About four hours later I began feeling nauseous and sick, and then was sick several times. I was sent home from work that evening and was off work the following day as well, the sickness continued throughout the day. The next day I decided to contact Asda as I was worried about the origin of the caterpillar and curious as to what parasite may have been in there. The response was not what I had expected from the customer service advisor Roselyn. Her response, was that Asda stopped using pesticides so you are now more likely to find insects in your food, amongst other possible things. I did not find this a satisfactory answer to something that is supposedly washed and ready to eat and the packaging gives no indication you are more likely to find insects in Asda products after the production/sourcing changes they have clearly made. She also rudely sent me a link that tells you how to wash fruit and vegetables. She treated me like a child telling me how to wash food, despite her company packaging saying it wouldn't need to be. She then sarcastically said that she's no medical officer and could not give me an indication into why I was being violently sick and made no attempt to investigate the complaint further. Frustrated, I politely advised this response was not acceptable. I also asked to be refunded for the food considering it had all gone in the bin, something Roselyn was too superior and lazy to do. Her colleague Ian then responded, again made no attempt to investigate further and disregarded all my original comments just like Roselyn. He replied asking what it is that I wanted…. I mean how lazy can you be that you have to ask a customer how to respond to the complaint, do these people have no training at all? I then advised him that I had not even been refunded for the food which I think was around £3. I then get an email saying here have an extra £7 on us as goodwill, and basically go away. As my sickness progressed and Asda made no effort to find out what was in that salad, my GP arranged a blood test. A few weeks later I finally have my test results and am now having to go through an injury lawyer to make a claim against the poisoning, the poor customer service and my loss of earnings from work. This could have all been avoided if I had help from the team at Asda, but it was overall a disastrous and stressful experience.

Placed a order to be delivered last night had a phone call to tell me they wouldn't be able to deliver it. Which I was unhappy about as I have health problems and needed some of the order ASAP. Was put in contact with a manager who kept interrupting me and in the end I lost my temper with her and swore once she then put the phone down. So I called back and apologised and excepted a delivery for early today this was confirmed by the person on the phone.
Sat here waiting this morning and heard nothing from the store so I phoned the store only to be told thar after my call back and the promise of delivery this morning they had cancelled the whole order. You had better refund me straight away as far as I am concerned its a form of theft and breach of a contract made between your store and myself.
Please think twice about using asda as this is the 3rd complaint in a few months.

By far the worst online shopping I have experienced. NOT once have I ever received all the items I have ordered. I always receive substitutes (which are not healthy) and a few items are always out of stock. I will NOT be shopping with asda again.

Wotst customer service experience of my life.
I wanted to give 0 stat but I can't.
Phoned asda customer service because 5 in 1 balander wasn't working they ask me to return in store for refund because product was not in stock after few days of return received email I will receive refund in 3 to 5 days checked after a week I didn't receive refund they ask me to call bank when I call bank they said no refund is received by asda then I call again and guess what they said same thing call bank when I use firm tone then they look into it and found out they can't trace the order and complaint is forward to relitive department. After months of calling back and email they said I am not eligible for refund and now I am blocked by asda. I just wanted my product back which I return to asda. So now I am not refunded they got my faulty item and I am blocked and cannot send email to asda customer service. Worse experience of my life.

I purchased the Delivery Membership at £6-50 per month, now I can order as required without a delivery cost, usually twice a week, it needs to be over £40 but that's easy now a days, I also get priority delivery, I can order up to 11pm and receive next day, can't be easier of more efficient

Amazing experince at my local asda would highly recommend and their proudcts are really good and customer serive was amazing

Put in an online delivery but cancelled before delivery due, money taken from my account now been told it will be 7 to 10 days before I get money back, what am I meant to buy food with, will not be using asda at Bodmin again and won't recommend to anyone. Given a chance I wouldn't have give 1 star

I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.

Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.

Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.

Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.

What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.

I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.

In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.

Order turned up 24 hours late followed by a duplicate order 30minutes later & declined and returned by there driver to store money taken for both orders - customer care say it takes 4 to 5 days to return and now 7 days! Best avoided customer care no care.

Asda, you have been asking for a low rating from me for the last 3 years, so now you got it.
Been shopping with you since the Carrefore Caerphilly days.
I now live alone with my only means of shopping being Asda home delivery, every Thursday without fail, reoccurring slot..., I also pay you for my delivery pass which you have so kindly bumped the price up to a minimum order of £40 shameful, there are many that only shopping for one person.
This Christmases reoccurring slots were up for grabs 6th November, I was told my recurring slots will NOT be honoured for Christmas or the New Year, so it was the case of "just fight with the rest of your good customers to get a delivery"!
ALL CHRISTMAS SLOT ARE BOOKED and was the same day I had your email... you have total let me down.
Please would anyone out there help me to get my shopping and my mams who I was also including in what use to be our delivery slots? Appalling Asda

MAY 2023. Asda says they do not charge more if a substitute is mire expensive! No, you constantly substitute a much cheaper product and smaller pack or weight!
Gone down hill fast, this will be my last review/update, transferring to Sainsbury after 50years of shopping with you Asda.
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