TravelgenioReviews 566

Worst company ever. I booked a round trip to Europe through Travelgenio/travel2be (they are the same company). My flight was canceled due to the weather, and I could not travel as there was no alternative. Even though the airlines was refunding Travelgenio refused to refund me saying they didn't see the cancelation in their system. I called them 4 times, wasted 3 hours, and finally forced one operator to contact the airlines because their system was wrong. The operator promised me that they refund my outbound trip, but they still refused to refund my inbound trip because, even though I purchased the tickets as a round trip, they purchased as two separate trips, and they would not refund for the outbound trip! Better yet, I did not get the promised refund for the outbound trip even after a week, so I contacted them. And then they said "As we have previously informed you, unfortunately a refund is not possible, this means that you will not receive the money in your account." How condescending and stupid one can be? Also also, some of the operators I talked on phone barely spoke English... Also also, for all email correspondences, they called me "Mr." even though I am female (with a doctorate degree and I sign my email with "Ph. D.). I don't know how they could mess up this much...

I booked a trip to SE Asia with them months in advance, and close to the travel date they emailed me a change in flights. It turns out the change did not include a flight to my HOME STATE! I tried to contact them but they did not respond. I called and emailed and I was just left hanging. My wife and I had to rent a car to drive across 3 states to get home. I will be telling all of my friends and family plus my many social media followers to avoid them. Never will make this mistake again.

In 2017 I purchased a flight through Travelgenio, from Madrid to Valencia. All went well, no problems, no complaints.
This week 13 Feb 2019, they have hacked my credit card for $3000. Fortunately my bank contacted me with regards to unusual activity on my card. The bank have dealt with this and I have not lost out.
The person at the bank said some of these companies have a subscription code which allows them to deduct from your card at will.

Hello, I'm not in the business of usually writing Reviews, but this must be one of the worst customer experiences, so, I had to warn the wider online community.

I had to cancel my flight to Frankfurt, and while customer support initially replied to me, confirming they've requested my refund since I'm supposedly covered with Cancellation Insurance PLUS. That was on Nov 12,2018 bur they've gone AWOL every since. Today marks the anniversary of the 66th day since they've last answered.

I of course tried to reach them through phone and chat, etc, but of course no one answers.

Never. Again.

Edited to include Cancellation Insurance information

They'll ruin your life!
Horrible! I bought two tickets via travelgenio for my mom, myself and extra luggage, and for the full price for all of it at the checking in 36 hours before the flight they processed only one ticket for myself being the main passenger and entirely denied the mistake or refunding the difference after being hung up on so many times, spending an eternity on hold and not wanting to transfer me over to a supervisor. They're only after your money and zero customer service. Never again and strongly suggest to stay away from these crooks!

PLEASE DO NOT BOOK WITH THIS AGENCY! I just made a booking and had the funds deducted immediately but they never generated my tickets. I received no confirmation email or tickets and when I tried to call there was no answer. I tried difference selecting different departments when I called but nothing went through. I have emailed and still nothing. I'm feeling annoyed that I didn't trust my gut instinct with this one but the best I can do is warn others! Please do your research first and it is definitely worth paying a few extra dollars to book through a reputable company just for peace of mind.

Booked a ticket with them and did not receive any email confirmation from them so i called them up, by then it was close to 24hours before my flight. They told me there system could not book the ticket even though when i booked it i received a message on the screen saying thank you for your successful booking... with a ref. Code. They then insisted that i rebook the ticket myself which by now was very expensive. I argued to speak to a supervisor and the agent told me the matter was closed and nothing to speak about. All this was because i called up had i not done so they would have not notified me at all. To make things further complicated their UK number is invalid. Would not recommend them to anyone.

550
EnglishBe careful of this web site. Absolutely I recommend yoi that do not buy any ticket on this site. I bought one ticket for 550 euros at thia website, and after I arrived at the airport, it was said my ticket is an open ticket which could not be used, invalid.The trip was ruined and after that even you contact their customer service many times, they will not reply to you clearly and will not refund it. It is almost a swindler company a cheater a totally fraudulent site. Please really be aware. Don't lose your big money here for purpose of a small discount!
550open tickettravelgenio550.550.,.
Español Tenga cuidado con este sitio web. Absolutamente te recomiendo que no compres ninguna entrada en este sitio. Compré un boleto por 550 euros en el sitio web de Thia, y después de llegar al aeropuerto, se dijo que mi boleto es un boleto abierto que no se pudo usar, no
Es válido. Veces, no te responderán claramente y no te lo reembolsarán. Es un sitio tramposo, Por favor ten mucho cuidado. ¡No pierda su dinero aquí con un pequeño descuento! Mi español no es bien, lo siento^=^

Worst airfare booking experience in 12+ years.

I booked an overseas flight with travelgenio. Found the offer via skyscanner. I paid successfully for the flight and I thought it went through as in one of their booking status pages it seemed successful.

But it wasn't.

I found out ~40 hours before my flight, on a Saturday night, when I tried to check in. Couldn't find any helpful booking details.

I had received absolutely NO prior notification that the booking didn't go through. No email, no sms, no call, nothing.

After failing to check in with the flight, I realized something went wrong. I called travelgenio 6-7 times that night. They answered two times. The other times the call automatically dropped after me being on hold for 13-14 minutes each time. When they picked up they said that they will refund me, and that's it.

I emailed them afterwards. The responses I received were typical/canned/soulless and may I say nonsense.

I almost cancelled my whole business trip because of travelgenio. I ended up booking last minute tickets through another online travel agency for the next day, paying 64% more.

This has been the most horrible online travelling experience I've had in the last 12 years that I've been travelling internationally. Never again.

I booked a British Airways flight to Rio de Janeiro because it was a little cheaper than elsewhere.
No clear indication that no baggage was included. Very difficult to find that information but I was sold a special no baggage ticket. I had to pay 150 euro at the airport for just the outward trip.
BA website is impossible and I still haven't been able to book online for return baggage.
I would have saved money and a lot of frustration by booking direct or with a reputable company.

I booked a flight through the worst travel agency in history. Paid a 500 euro ticket to go from Madrid to Boston. The airline did not let me get on the plane because they agency had the reservation but the ticket was never issued. Then travelgenio said they did everything correctly and never issued the return of the money. I had to pay an extra 700 to get to my final destination due to their incompetence. I filed a lawsuit against them. Never use this travel agency.